Full TimeBillings, MontanaPosted 12/05/2025Areas of interest: Technical OperationsRequisition Number: 2025-66219TSU107
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Our National Field Support Representatives IV (NFS) are the backbone of our organization, supporting NFS Reps, technicians, customers, and leadership. You'll tackle highly complex tasks, partner on special projects, manage resource metrics and operational reports. By identifying trends and making data-driven recommendations, you'll play a vital role in keeping communities connected to what matters most.
What our National Field Support Representatives IV Enjoy Most About the Role
Making aDifference: Support multiple internal teams and our customers, keeping us all connected to what matters most.
Operational Excellence: Support outage investigations, escalations, quotas and staffing, training and more.
Impactful Problem Solving: Take-on complex technical issues, projects, mentoring, quality assurance and more.
Strategic Forecasting: Identify forecasting opportunities to improve operational efficiencies and meet customer expectations.
Working Conditions
In this role you’ll work in a 24/7 call center environment with headset. You’ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.
Required Qualifications
Education
High School Diploma or equivalent
Schedule
Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays.
Experience
National Field Support Rep I, Rep II and Rep III experience/mastery
Completed appropriate National Field Support Career Path Training Matrix
Technical Skills
Fluent in English
Clear verbal and written communication
Problem-solving, critical thinking, communication, adaptability, and willingness to learn
Proficient with computers and software applications, including MS Office
Problem-solving, critical thinking, communication, adaptability, and willingness to learn
Navigate NFS systems and applications
Knowledge of telecommunications products and services
Preferred Qualifications
Business, IT, or equivalent work experience
2+ years of network troubleshooting and surveillance experience
3+ years dispatcher and/or customer service experience
3+ years of support operations center
5+ years of VoIP, HSD and/or digital video
TSU107 2025-66219 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13547Business Unit: Field OperationsZip Code: 59102
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
