Full TimeCharlotte, North CarolinaPosted 12/05/2025Areas of interest: Billing OperationsRequisition Number: 2025-66518CAM107
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you want to use your billing and collections expertise to meet the needs of carrier clients? You can do that. Ready to commit to a client-facing role analyzing and resolving client billing and collection-related issues? As an Enterprise Billing Resolution Coordinator at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection: You act as the primary billing and collections consultant for carrier clients while analyzing and resolving billing and collection issues. You implement agreed-upon solutions with clients and internal departments and correct systems and invoices as needed. You manage accounts within an office environment interacting with teams in person and digitally.
How you can make a difference:
Collaborate with clients and teams to resolve billing-related issues, including inquiries, disputes or collection issues.
Communicate with the finance organization of Carrier clients.
Develop alternative solutions for account reconciliation and payment resolution for management to approve.
Resolve disputes by submitting rate information or order requests for billing correction.
Establish an audit process to validate service locations on invoices and within our inventory systems.
Develop a trend analysis for clients who consistently have disputes or inventory discrepancies.
Provide status updates on past due balances, aging and other reports.
Coordinate with internal teams to close process gaps which may be causing billing discrepancies
WHAT YOU BRING TO SPECTRUM BUSINESS Required qualifications:
Experience: Two years of data entry experience; Three or more years of billing and collections, project management and telecommunications experience.
Education: Associate degree in finance, accounting, a related field or equivalent experience.
Technical skills: Understanding of billing systems; Familiar with fiber processes and procedures; Proficient in Microsoft Office.
Skills: Prioritization and English communication skills.
Abilities: Understanding of documents required to support sales initiatives; Ability to establish rapport and gain client trust.
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CAM107 2025-66518 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
