How You Will Make an Impact 

• Prospect and generate new business sales within an assigned territory through field engagement and lead follow-up 
• Conduct consultative needs analysis with prospective customers, leveraging expertise in Spectrum Business products and services 
• Identify and offer tailored solutions for small business communication needs, including voice, data, video and mobile 
• Achieve sales and product targets by managing sales opportunities from initial contact to closing the sale 
• Maintain accurate records of all sales and prospecting activities using required software and tools 
• Collaborate with other business teams to ensure timely order execution and superior customer service 
• Participate in sales meetings and training sessions as directed by management 

Working Conditions 

• Field-based role with daily outside selling, frequent driving and walking required 
• Office environment as needed when not in the field 

What You Will Bring to Spectrum 

Required Qualifications 

Education 

• Bachelor’s degree in business, marketing or related field, or equivalent experience 

Experience 

• 2+ years sales experience or 2+ years in telecom or technical industry 

Skills 

• Read, write, speak and understand English 
• Skilled in managing sales and administrative tasks efficiently within deadlines 
• Quick learner who applies new knowledge in a team environment 
• Strong verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid state driver’s license, safe driving record, reliable personal vehicle and car insurance 
   

Preferred Qualifications 

Experience 

• Business-to-business outside sales experience in telecommunications or technical industry, with a history of exceeding goals 

Skills 

• Experience using CRM systems such as Salesforce 
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint and Outlook 

Partner with the Senior Management on curriculum reviews and additional training requirements.

Work closely with the Senior Management to assess performance, identify gaps and key drivers, and recommend training solutions and other related strategies for enhancing performance.

Work with managers to ensure successful implementation of the training curriculum and Leadership Development curriculum.

Define business and performance objectives for all relevant training initiatives.

Assess student performance during training, and thereafter, to provide relevant coaching and development.

Measure and evaluate the effectiveness of training in achieving desired outcomes.

Partner with peer training managers on shared queue responsibilities.

Keep abreast of current learning and performance strategies, delivery methods, and techniques.

Determine implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives.

Manage external resources, as needed, to maximize cost effectiveness and quality. 

Facilitate Training from time to time.

Perform other duties as required

Required Skills/Abilities and Knowledge

Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of executive, management and company personnel
Ability to deal with the public in a professional manner
Ability to maintain confidentiality of information
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects to meet target dates for implementation
Ability to operate personal computer, spreadsheet application, database, windows Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Ability to lead and manage others
Advanced skills in evaluating the impact of training initiatives
Advanced knowledge in teambuilding, relationship building, facilitation and presentation
Knowledge of adult learning principles and facilitation techniques
Ability to use computer and software applications (i.e., MS Office)

Required Education

Bachelor´s degree in Human Resource Development, Business Administration or related field, or equivalent experience, required.

Required Related Work Experience and Number of Years

Training experience - 5
Management experience - 3
Project Management experience - 2
Call Center experience also required.

Working Conditions

Fast paced office environment
Travel as required

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. 

What our Sales and Customer Solutions Representatives Enjoy Most About the Role

• Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 6 months of customer service or phone sales experience to enhance customer satisfaction and retention

Technical Skills

• Knowledge of cable communications products: TV, internet, and telephone

Skills & Abilities

• Strong English communication skills
• Flexibility for variable hours, including weekends and holidays
• Adaptability and problem-solving in dynamic environments

Preferred Qualifications

• 1+ years of call center experience

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach’s offering to advertisers. As an Account Executive, you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions.

DUTIES & RESPONSIBILITIES

• Achieve sales and strategic goals
• Cultivate and nurture connections with brands and marketing/advertising agencies
• Recognize business challenges that Spectrum Reach’s media solutions can address; connect solutions with business challenges
• Oversee sales forecasting and reporting for your Book of Business
• Communicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertise
• Deliver client results that earn repeat business
  

We’re an enthusiastic team with a culture of excellence. On any given day, you’ll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks.

WHAT YOU’LL BRING TO SPECTRUM REACH

Required Qualifications

• Proven track record of exceeding revenue expectations
• 3+ years of sales with ideally 2+ years of progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agencies
• Ability to use data in the development and sale of a media strategy
• Adept at presenting complex solutions in a simple, easy to understand manner
• Understanding of the media landscape and evolving dynamics of advertising within it
• Familiarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technology
• Strong presentation skills with the ability to speak with C-level clients; confident in negotiating
• Local and regional travel; valid driver’s license and safe driving record

Preferred Qualifications

• Accustomed to building processes to hold yourself accountable to goals; own your day
• Knowledge of Salesforce
• Ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellence
• Knowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.)
• Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers.

** This role is a base + commission structure with an established book of business to start totaling $75-78k all-in (base + commission).   Ability and expectation to grow the list.

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

How You’ll Make an Impact   

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
• Manage account activation, maintenance and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long-term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

• Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

Required Qualifications   

Education   

• High school diploma or equivalent

Experience   

• Customer service and sales or retention experience

Skills   

• Ability to read, write, speak and understand English
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
• Proficiency in billing systems
• Strong verbal and written communication skills
• Complex problem solving abilities
• Quick thinking, goal orientation, ambition and determination
• Strong follow-up, accuracy, multitasking and attention to detail
• Positive phone demeanor and excellent customer service
• Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

Experience

• 1+ years working in cable operations or telecommunications call center

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

How You Will Make an Impact 

• Cultivate and maintain key business relationships with large enterprise accounts, selling Spectrum Business services across assigned territory or market segment 
• Achieve monthly revenue quotas in data, phone, cloud and video sales by identifying target markets and contacts for Spectrum’s enterprise product portfolio 
• Conduct daily field sales activities with frequent travel to customer locations, using cold calling and networking to generate new business 
• Develop professional proposals, negotiate contracts with CEO and CTO-level executives and manage the sales cycle from prospecting through service implementation 
• Deliver customer-centric solutions by presenting product features and benefits and facilitating technical and business conversations 
• Maintain accurate sales activity reports, including sales funnels, forecasts and call logs 
• Build relationships in the corporate and IT community, consistently achieving monthly sales quotas 
• Collaborate with area peers to acquire referrals and grow market presence 

Working Conditions 

• Office-based role with significant travel required to customer locations, including travel during inclement weather using a reliable personal vehicle

What You Will Bring to Spectrum 

Required Qualifications 

Education 

• High school diploma or equivalent from an accredited organization (GED) 

Experience 

• Experience selling to corporate executives and outside sales to enterprise, healthcare, government or education clients 

Skills 

• Read, write, speak and understand English 
• Quick to conduct cost analyses and provide product recommendations 
• Proficiency in Microsoft Excel, Word, PowerPoint and Visio  
• Experience with ICOMS/CSG or other billing systems 
• Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet) 
• Understanding of TCP/IP networking, network security, firewalls and telephony products (T1, PRI, SIP) 
• Familiarity with business software, hardware applications, Intranets and Salesforce 
• Experience negotiating Master Service Agreements and selling financial/business benefits, closing sales and presenting technical solutions 
• Valid and active State driver’s license with a safe driving record 

Preferred Qualification 

Education 

• Bachelor’s degree in a business-related field or equivalent combination of education, training and experience  

Experience 

• 4+ years of B2B sales experience selling data, voice, cloud or video solutions to multi-location enterprise accounts 

Skills 

• Demonstrated success as a top sales performer consistently exceeding revenue quotas 
• Aptitude for learning the Spectrum product suite 
• Ability to translate technical information for customers and work confidently with high-level management 
• Experience in identifying and cultivating market opportunities 

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
• Bilingual: Spanish.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

For a limited time only, we are pleased to offer a $5,000 hiring bonus for qualified candidates.  This bonus will be paid in two installments at successful completion of 90 days and 180 days of employment.  All applicable taxes and withholdings will apply. Hiring Bonus Eligibility for External Hires Only.

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

#ZRSM2

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

#ZRSM2

At Spectrum our Local Site IT team helps provide a positive customer experience by supporting the technology used by our customer service representatives to help deliver the exceptional services and experiences Spectrum is known for. 

As a Technical Specialist I you'll be responsible for troubleshooting hardware and software issues, managing system upgrades, and ensuring the smooth operation of call center technology. Key responsibilities include deploying and maintaining PCs, monitors, and peripheral devices, supporting VoIP and Webex calling systems, and collaborating with cross-functional teams to improve asset management and compliance. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to delivering high-quality service to ensure our call center agents can operate effectively and efficiently.

How You'll Make an Impact

• Setting up, updating, configuring, troubleshooting and repairing equipment in a call center environment
• Verifying the integrity of accessories and cleaning the equipment
• Installing RAM, hard drives and other PC components
• Keeping asset management data up to date and refreshing end-of-life PC equipment
• Analyzing, testing, evaluating and deploying new products and services
• Supporting remote/offsite access for end users

In this role you’ll work individually and within a team in a call center environment. You’ll excel if you have good communication and customer service skills to relate with end users, team members and support workers.

What You'll Bring to Spectrum

Required Qualifications

• Experience: Related IT Experience: 1+ Years; Customer Service Experience: 1+ Years
• Education: Associate Degree in Information Technology, Computer Science or related field, or equivalent work experience
• Abilities: Work with users locally and remotely; Ensure that all requests from user are logged and right procedures are followed; Prioritize and organize effectively; Work with little supervision; Able to lift up to 50 lbs
• Skills: Proficient in using Microsoft Windows and Microsoft Office products; Installing, repairing and troubleshooting Windows-based PC computer hardware and PC components; Installing software, applications, and patches

EMPLOYER: Charter Communications, Inc.
TITLE: Principal Engineer II
DUTIES: Support the complete software development life cycle for Charter’s Video Delivery and Ad Placement related projects, including Charter VOD Inventory Management System and Dynamic Ad Routing Back-office applications. Develop software solutions to align with architectures that meet business goals. Improve and optimize deployment of advertising related software to AWS infrastructure. Develop server/back-end software development using Java. Lead and participate in requirements gathering to produce comprehensive requirements documents. Develop high- and low-level designs including pseudo code. Create implementation prototypes and lead design reviews to assure design documents meet product requirements. Promote cloud agnostic event-driven architectures leveraging Java, Kafka, and DocumentDB, built using Microservices architecture deployed in Kubernetes environments. Architect and deploy large-scale, fault-tolerant, cloud-based Microservices in AWS. Design and develop cloud-based web applications using Java 7/8, J2EE, Spring, Guice, Netflix-based OSS libraries (Hystrix, zuul router, Asgard), Tomcat Server 7.x, and Cassandra DB. Design and develop SOAP based and REST based Microservices using Spring WS, Java and Oracle DB. Design and develop intranet web applications using Java 8, GWT/GXT, Oracle, Tomcat 6.x container; Oracle DB, HTML, CSS, JSP, and Java 5.x; and batch process using Unix Shell script and Oracle PL/SQL. Perform software development including designing, developing, troubleshooting using industry standard programming languages and development/debugging tools. Utilize Software Version Control following source control practices using GIT, SVN, and CVS. Write and develop code in Java for backend and server-side software applications. Perform object-oriented design including object modeling and class diagrams; and database development including in Relational/SQL including databases Postgres, mySQL, Oracle, and SQL Server; and of NoSQL including the following: Mongo, DocumentDB, Dynamo DB, or Redis. Design and develop cloud-based MicroServices on AWS leveraging Spring Boot framework and REST Protocol. Support event driven architecture and development using Kafka; containerization including Kubernetes and Docker; Dev Ops and CI/CD including TerraForm and Jenkins; and IDE development including IntelliJ, Eclipse, or NetBeans.

REQUIREMENTS: Bachelor's degree in Computer Science, Information Systems, Engineering (any) or a related field. 10 years of experience in software development including designing, developing, troubleshooting using industry standard programming languages and development/debugging tools. 5 years of experience designing and developing cloud-based MicroServices on AWS leveraging Spring Boot framework and REST Protocol. 3 years of experience in: Software Version Control following source control practices using at least one the following tools: GIT, SVN, or CVS; writing and developing code in Java for backend and server-side software applications; object-oriented design including object modeling and class diagrams; database development; IDE development including at least one of the following: IntelliJ, Eclipse, or NetBeans; Dev Ops and CI/CD including 1 year with TerraForm and 3 years with Jenkins; containerization including Kubernetes or Docker; Relational/SQL, including at least one of the following databases: Postgres, mySQL, Oracle, or SQL Server; event driven architecture and development using Kafka; and NoSQL, including at least one of the following: Mongo, DocumentDB, Dynamo DB, or Redis.A hybrid (in office and remote) arrangement is available.

SALARY: $193,806.93 - $220,000 per year
HOURS: 8:00 a.m. – 5:00 p.m. (40+ hours/week)
LOCATION: 6380 S. Fiddlers Green Circle, Greenwood Village, CO 80111
CONTACT: Please apply at https://www.chartercareerconnect.com. Refer to Ref Code 2026-73370.

Salaries depend on geography, experience, and education; negotiations begin at $193,806.93 per year.

This notice is posted in connection with the filing of an Application for Alien Labor Certification with the U.S. Department of Labor for the job opportunity listed above. Any person may submit documentary evidence that has a bearing on this Labor Certification Application, including information on available U.S. workers, wages and working conditions and/or the employer's failure to meet terms and conditions set forth in the employment of any similarly employed workers. Such evidence should be submitted to the Certifying Officer at the office listed below:
U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification
200 Constitution Avenue, NW, Room N-5311, Washington, DC 20210

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How You Will Make an Impact 

• Conduct consultative needs analysis with prospective clients to develop tailored product solutions 
• Design and present compelling sales proposals and product presentations for small, medium and large businesses 
• Achieve monthly revenue quotas by driving data, phone and video sales within your sales territory 
• Generate leads by initiating telephone outreach, making cold call visits and networking at industry events 
• Qualify new leads and coordinate site surveys, submitting return on investment analyses to sales management 
• Maintain accurate sales databases to track activity and customer information 
• Collaborate with Account Management and business services teams to ensure seamless handoff of sold accounts and ongoing client retention 
• Participate in sales meetings and training sessions to enhance your skills 

Working Conditions 

• Office-based role  

What You Will Bring to Spectrum 

Required Qualifications 

Education 

• High school diploma or general education degree required (GED) 

Experience 

• Experience in a consultative sales role  

Skills 

• Read, write, speak and understand English 
• Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks 
• Proven networking, negotiation and closing abilities 
• Valid and active State driver’s license with safe driving record 

Preferred Qualifications 

Education 

• Bachelor’s degree in a business-related field   

Experience 

• 3+ years of sales experience exceeding revenue quotas, preferably selling data, voice or video solutions in the telecommunications B2B industry 

Skills 

• Strong experience using CRM systems such as SalesForce 
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 

How You Will Make an Impact 

• Conduct consultative needs analysis with prospective clients to develop tailored product solutions 
• Design and present compelling sales proposals and product presentations for small, medium and large businesses 
• Achieve monthly revenue quotas by driving data, phone and video sales within your sales territory 
• Generate leads by initiating telephone outreach, making cold call visits and networking at industry events 
• Qualify new leads and coordinate site surveys, submitting return on investment analyses to sales management 
• Maintain accurate sales databases to track activity and customer information 
• Collaborate with Account Management and business services teams to ensure seamless handoff of sold accounts and ongoing client retention 
• Participate in sales meetings and training sessions to enhance your skills 

Working Conditions 

• Office-based role  

What You Will Bring to Spectrum 

Required Qualifications 

Education 

• High school diploma or general education degree required (GED) 

Experience 

• Experience in a consultative sales role  

Skills 

• Read, write, speak and understand English 
• Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks 
• Proven networking, negotiation and closing abilities 
• Valid and active State driver’s license with safe driving record 

Preferred Qualifications 

Education 

• Bachelor’s degree in a business-related field   

Experience 

• 3+ years of sales experience exceeding revenue quotas, preferably selling data, voice or video solutions in the telecommunications B2B industry 

Skills 

• Strong experience using CRM systems such as SalesForce 
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

How You Will Make an Impact 

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments 
• Win back former customers by presenting compelling solutions and incentives 
• Achieve monthly revenue quotas through strategic account management and targeted sales activities 
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events 
• Develop customer-centric proposals that articulate Spectrum’s value proposition 
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management 
• Maintain comprehensive sales databases to track activity and customer information 
• Work closely with Sales Support and Marketing teams to drive successful account outcomes 
• Participate in sales meetings and training sessions to deepen your knowledge and expertise 

Working Conditions 

• Office-based role with occasional travel to customer locations 

What You Will Bring to Spectrum 

Required Qualifications 

Education 

• High school diploma or general education degree required (GED) 

Experience 

• Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks 

 
Preferred Qualifications 

Education 

• Bachelor’s degree in a business-related field   

Experience 

• Account management or sales experience in the telecommunications B2B industry 

Skills 

• Practical experience using CRM systems such as SalesForce 
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 

How You’ll Make an Impact   

• Conduct proactive needs analysis with prospective customers to develop client-focused product solutions
• Design and present sales proposals that highlight Spectrum Business’ voice, data and video benefits to small, medium and large businesses
• Achieve monthly revenue targets through strategic sales activities and persistent lead generation
• Contact and qualify new leads using telephone outreach, cold calls, networking and industry events
• Request and coordinate site surveys and submit ROI analyses to sales management
• Maintain accurate sales databases to track activity and customer information
• Collaborate with Account Management and business services teams to ensure seamless account handoff and ongoing client retention
• Attend sales meetings and training sessions to stay updated on Spectrum Business’ offerings and best practices

Working Conditions   

• Office environment
• Travel required

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Bachelor’s Degree from a four-year college or university preferred

Experience   

• 5+ years of sales experience exceeding revenue quotas, preferably selling data, voice or video solutions in the telecommunications industry

Skills   

• Ability to read, write, speak and understand English
• Five or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications industry
• Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks required
• Must have a valid driver’s license and a clean driving record

Preferred Qualifications

Experience

• Experience calling on Agent Channel Partners
• Proven business-to-business sales experience with “C level” decision makers

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

How You’ll Make an Impact  
• Generate new business opportunities by proactively researching accounts and directing prospecting efforts
• Build meaningful client relationships and collaborate with field-based sales teams and Sales Engineers to identify buying opportunities and transition accounts seamlessly
• Consistently achieve activity goals by making 50+ contacts daily and scheduling qualified appointments using Spectrum’s outreach techniques
• Track all sales activity and manage reporting through Salesforce and other tools, ensuring accurate pipeline management
• Assess client needs and identify decision makers through outbound campaigns, providing detailed explanations of Spectrum products and services
• Uphold client satisfaction and professionalism by qualifying prospects and determining serviceability
• Act as a liaison between Marketing, Business Operations and Sales to enhance efficiency and support pre- and post-sale activities

What You’ll Bring to Spectrum  
Required Qualifications  
Education  
• Bachelor’s degree in business administration, marketing or related field or equivalent combination of education, training and experience
Experience  
• 1+ years of experience in business development, sales development, prospecting for new business and accounts or IT/software-as-a-service business development
• Experience in business and account planning implementation
Skills  
• Ability to read, write, speak and understand English
• Aptitude to learn Spectrum Business product suite and approach to sales
• Effective written and spoken English communication skills with all levels of an organization
• Committed to continuously learning new sales skills and techniques
• Resiliency, persistence and ability to enthusiastically handle high volumes of rejection
• A commanding desire to learn and succeed in technology sales
• Positive attitude, inner drive to push themselves with the ability to learn quickly while working in a team environment
• Coachable with an entrepreneurial spirit
• Ability to multitask within required deadlines efficiently and effectively
• Highly organized with the ability to foster and manage change
Preferred Qualifications
Education
• Bachelor’s degree in sales or an equivalent level of sales experience

Skills
• Experience with Salesforce
• Knowledge of the technology industry

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Resolving TV inquiries while creating best-in-class customer experiences
• Working in an open, friendly environment with a supportive, energetic team
   

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi-tasking, customer service
• Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#ZRCO2

Work Schedule: 10:30AM-7:00PM Sunday - Thursday, with one evening shift per week

How You’ll Make an Impact

• Lead and mentor a team of supervisors to achieve departmental and call center goals
• Monitor and analyze performance metrics to provide actionable feedback and coaching
• Manage call center floor operations by overseeing staffing, efficiency, and service levels
• Hire, evaluate, and counsel staff to foster professional growth and accountability
• Develop interdepartmental relationships to align business initiatives and optimize tools
• Drive process improvements and implement changes using data trends and root cause analysis
• Provide regular reporting on key performance initiatives to call center leadership

Working Conditions

• Fast-paced call center environment
• Exposure to moderate noise level
• Travel may be required
• Hours may vary

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree in business or related field or equivalent experience

Experience

• 7-10+ years of customer service or call center experience
• 5+ years of supervisory or management experience

Skills

• Ability to read, write, speak and understand English
• Ability to hire, evaluate, coach, and counsel direct reports
• Ability to act with honesty and integrity
• Ability to communicate clearly in both verbal and written forms
• Ability to prioritize and organize effectively
• Ability to supervise and motivate others
• Ability to use personal computers and software applications such as word processing and spreadsheets
• Ability to manage projects
• Knowledge of customer relations functions and related tasks
• Knowledge of applicable products and services
• Knowledge of general accounting and billing procedures

Preferred Qualifications

Education

• MBA preferred

Experience

Skills

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

How You Will Make an Impact 

• Conduct consultative needs analysis with prospective clients to develop tailored product solutions 
• Design and present compelling sales proposals and product presentations for small, medium and large businesses 
• Achieve monthly revenue quotas by driving data, phone and video sales within your sales territory 
• Generate leads by initiating telephone outreach, making cold call visits and networking at industry events 
• Qualify new leads and coordinate site surveys, submitting return on investment analyses to sales management 
• Maintain accurate sales databases to track activity and customer information 
• Collaborate with Account Management and business services teams to ensure seamless handoff of sold accounts and ongoing client retention 
• Participate in sales meetings and training sessions to enhance your skills 

Working Conditions 

• Office-based role  

What You Will Bring to Spectrum 

Required Qualifications 

Education 

• High school diploma or general education degree required (GED) 

Experience 

• Experience in a consultative sales role  

Skills 

• Read, write, speak and understand English 
• Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks 
• Proven networking, negotiation and closing abilities 
• Valid and active State driver’s license with safe driving record 

Preferred Qualifications 

Education 

• Bachelor’s degree in a business-related field   

Experience 

• 3+ years of sales experience exceeding revenue quotas, preferably selling data, voice or video solutions in the telecommunications B2B industry 

Skills 

• Strong experience using CRM systems such as SalesForce 
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 

How You’ll Make an Impact   

• Generate new business opportunities through strategic prospecting and extensive account research
• Collaborate with field-based sales teams and Sales Engineers to develop value propositions and build successful client relationships
• Meet or exceed weekly and monthly activity goals by initiating 50+ contacts daily and scheduling qualified appointments using advanced outreach techniques
• Assess prospect needs and identify decision makers by executing targeted outbound campaigns
• Demonstrate in-depth knowledge of Spectrum products and services to engage clients and improve the sales cycle
• Ensure seamless account transition to Major Account Executives through effective communication and thorough client documentation
• Manage sales activities, pipeline and reporting using Salesforce and other enablement tools

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education   

• Bachelor’s degree in business administration, marketing or a related field or an equivalent combination of education, training and experience

Experience   

• 1+ years of business development, sales development, prospecting for new business and accounts or IT/software-as-a-service business development
• Business and account planning implementation experience

Skills   

• Ability to read, write, speak and understand English
• Aptitude to learn Spectrum Business product suite and sales methodology

Preferred Qualifications

Education

• Bachelor’s degree in sales or equivalent level of sales experience

Experience

• Experience with Salesforce

Skills

• Knowledge of the telecommunications industry

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

For a limited time only, we are pleased to offer a $5,000 hiring bonus for qualified candidates.  This bonus will be paid in two installments at successful completion of 90 days and 180 days of employment.  All applicable taxes and withholdings will apply. Hiring Bonus Eligibility for External Hires Only.

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

As an Inside Plant Engineer I on our ISP team, you will troubleshoot and maintain Spectrum’s network, support product deployment, and ensure TQA and FCC compliance. If you are eager to continuously learn and apply new technologies to impactful real-world scenarios, we want to hear from you. 

How You’ll Make an Impact 

• Provide engineering and operational support for new or existing technologies
• Install, configure, and operate legacy or new headend equipment. Perform troubleshooting and assist with network resolution
• Perform all daily, weekly, monthly and quarterly testing and logging per established company guidelines
• Ensure all cabling, equipment installation, power and cooling follow corporate standards
• Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements
• Create, submit, and implement approved methods of procedure and change management requests. Develop and implement network enhancements 

Working Conditions 

• 24x7, fast-paced environment
• Work indoors with exposure to continuous moderate noise near power systems
• Must be able to work and travel in inclement weather and participate in an on-call rotation schedule 

What You’ll Bring to Spectrum 
Required Qualifications 

Education 

• Bachelor’s degree in electrical engineering, computer science or related field, and/or equivalent work experience
• Valid course completion from NCTI Fiber Installation & Activation course to be obtained within 6 months from start date for all external candidates and internal candidates outside of Network Technology Services 

Experience 

• 3+ years Headend Technician or electronics / network implementation experience 

License 

• Must possess and maintain a valid Driver’s License with a safe driving record 

Skills 

• Knowledge of Critical Systems such as HVAC, Powering and Generators as well as RF and IP technologies
• HFC design, as well as optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light Identifier, Optical Fiber Scope and Optical Power Meter), Video Networking, IP & DOCSIS/CMTS
• Can troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols
• Ability to work while standing 50-70% of the time and to lift up to 50 lbs. with or without assistance 
   

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.

What our Call Center Sales Representatives Enjoy Most About the Role

• Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. 
• Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors. 
  
  

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues. 
• Proven sales techniques with consistent achievement of sales goals. 
• Proficiency in computer and consumer electronics. 
• Competence in using personal computers and relevant software applications, including billing systems. 
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks. 
• Demonstrated judgment and initiative in accomplishing job duties. 
• Working knowledge of cable communications products and services, including TV, internet, and telephone. 
   

Preferred Qualifications

• 2+ years of call center sales experience.

#ZRSM2

Earn $22.00/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

For a limited time only, we are pleased to offer a $5,000 hiring bonus for qualified candidates.  This bonus will be paid in two installments at successful completion of 90 days and 180 days of employment.  All applicable taxes and withholdings will apply. Hiring Bonus Eligibility for External Hires Only.

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment. 

Be part of the connection: 

After completing our award-winning training, you create the account pursuit strategy for a select group of highly complex priority accounts. You maximize the success of each account through detailed management of account profitability, business plans and long-term objectives.  

How you can make a difference: 

• Complete our 10-week paid sales training that won a Brandon Hall Group gold award for excellence in Best Advance in Sales Enablement and Performance Tools. 
• Provide consultative client needs analysis and execute the account strategy. 
• Identify revenue growth opportunities or improve service levels.  
• Field-based sales roles have fluidity between home, client location and office locations. The expectation is that you are primarily out in front of clients.  
• Acquire new business and secure contract renewals by cultivating relationships with new and existing contacts via telephone, premise visits, networking and industry events. 
• Submit an ROI analysis and request a site survey to determine serviceability. 

What you bring to Spectrum Business

Required qualifications: 

• Experience: Three or more years of sales experience exceeding revenue quota. 
• Education: Bachelor’s degree in business, finance, a related field or equivalent experience. 
• Technical skills: Working knowledge of computer networking, LAN, WAN and high-capacity and fiber connected networks. 
• Skills: Relationship building and interpersonal English communication skills.  
• Abilities: Quick learner that can apply knowledge while working in a team environment. 
• Availability: Travel to and from assigned territories and company facilities. Valid driver's license.

Preferred qualifications: 

• Three or more years of experience exceeding revenue quotas selling solutions in the telecommunications B2B industry. 
• Experience using Salesforce.  

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Ensure responsiveness and first-time resolution to installation and trouble call work orders while adhering to company quality and safety standards.
• Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary.
• Provides quality assurance support and direction to field staff regarding new or existing technologies.
• Performs field safety observations and quality control checks in accordance with company TQA requirements.
• Resolves and proactively prevents customer escalations
• Establishes positive employee relations through effective individual and team communication and provide ongoing support
• Regularly observes and mentors employees in regard to safety, quality, productivity and well-being
• Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.
• Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback
• Ensures staff has and maintains necessary company-issued tools and equipment
• Facilitates cross-functional communications and cooperation with internal departments and service partners
• Instills knowledge of all company products and services
• Maintains records and documents in accordance with company policies and procedures
• Adheres to industry specific local, state, and federal regulations, as applicable
• Knows, understands and follows company policy
• Performs other duties as requested by manager

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner
• Advanced understanding of the TCP/IP stack and associated abstraction layers
• Advanced knowledge of network designs, network architectures, and network topologies
• Basic knowledge using software tools to support the current operations
• Knowledge in basic network devices and network appliances
• Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
• Ability to use personal computer and software applications including Microsoft Office Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
• Ability to use handheld communication devices and applications
• Work and travel in inclement weather
• Valid driver's license with satisfactory driving record within Company required standards

Required Education

• Associates degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Required Related Work Experience and Number of Years

• Field Technician work experience preferred - 5+
• Supervisory experience in a technical environment preferred or equivalent work experience
• Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling
• Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Ability to successfully manage face-to-face customer interactions and resolutions
• Demonstrated leadership qualities
• Ability to handle multiple projects and tasks
• Ability to prioritize and organize effectively
• Ability to supervise and motivate others
• Moderate knowledge of residential and commercial facility construction design/layout
• Basic knowledge of company products and services

Preferred Related Work Experience and Number of Years

• Supervisory or leadership experience - 1+

WORKING CONDITIONS

• Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold
• Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
• Work in commercial or factory type environments
• Work outdoors in all kinds of weather and at all times of the day or night
• Work performed near power lines and electricity
• Work and travel in inclement weather
• Some work may be performed in an office environment
• Work performed at various heights above ground on telephone/power poles
• Some out of town and overnight travel as the business needs dictate
• Occasionally required to work overtime as the business needs dictate
• Ability to work weekends or a second shift as the business needs dictate

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Ensure responsiveness and first-time resolution to installation and trouble call work orders while adhering to company quality and safety standards.
• Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary.
• Provides quality assurance support and direction to field staff regarding new or existing technologies.
• Performs field safety observations and quality control checks in accordance with company TQA requirements.
• Resolves and proactively prevents customer escalations
• Establishes positive employee relations through effective individual and team communication and provide ongoing support
• Regularly observes and mentors employees in regard to safety, quality, productivity and well-being
• Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.
• Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback
• Ensures staff has and maintains necessary company-issued tools and equipment
• Facilitates cross-functional communications and cooperation with internal departments and service partners
• Instills knowledge of all company products and services
• Maintains records and documents in accordance with company policies and procedures
• Adheres to industry specific local, state, and federal regulations, as applicable
• Knows, understands and follows company policy
• Performs other duties as requested by manager

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner
• Advanced understanding of the TCP/IP stack and associated abstraction layers
• Advanced knowledge of network designs, network architectures, and network topologies
• Basic knowledge using software tools to support the current operations
• Knowledge in basic network devices and network appliances
• Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
• Ability to use personal computer and software applications including Microsoft Office Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
• Ability to use handheld communication devices and applications
• Work and travel in inclement weather
• Valid driver's license with satisfactory driving record within Company required standards

Required Education

• Associates degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Required Related Work Experience and Number of Years

• Field Technician work experience preferred - 5+
• Supervisory experience in a technical environment preferred or equivalent work experience
• Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling
• Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Ability to successfully manage face-to-face customer interactions and resolutions
• Demonstrated leadership qualities
• Ability to handle multiple projects and tasks
• Ability to prioritize and organize effectively
• Ability to supervise and motivate others
• Moderate knowledge of residential and commercial facility construction design/layout
• Basic knowledge of company products and services

Preferred Related Work Experience and Number of Years

• Supervisory or leadership experience - 1+

WORKING CONDITIONS

• Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold
• Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
• Work in commercial or factory type environments
• Work outdoors in all kinds of weather and at all times of the day or night
• Work performed near power lines and electricity
• Work and travel in inclement weather
• Some work may be performed in an office environment
• Work performed at various heights above ground on telephone/power poles
• Some out of town and overnight travel as the business needs dictate
• Occasionally required to work overtime as the business needs dictate
• Ability to work weekends or a second shift as the business needs dictate

At Spectrum, we keep millions of customers connected across our 41-state footprint. Our Fraud Protection Team conducts in-depth investigations to find and eliminate different types of fraud. By keeping customer information safe, our Fraud Protection Team helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

A Business Systems Analyst on the Fraud Protection Team, you will play a critical role in analyzing, designing, and implementing systems to prevent, detect and manage fraud within the organization. Using your knowledge of business systems and industry requirements, you will design and develop new systems or new ways to use existing systems to accomplish business objectives.

HOW YOU’LL MAKE AN IMPACT

• Partner with stakeholders to gather requirements; translate into clear metrics, definitions, and wireframes.
• Build, optimize, and maintain dashboards in MicroStrategy (or Tableau/Power BI/Looker), including filters, drill paths, and role-based access.
• Build reports linking operational metrics to fraud outcomes (losses, false positives, dispute cycle times) to identify bottlenecks and improvement opportunities.
• Analyzing complex business partners’ operations to understand their strengths and weaknesses to determine opportunities to automate processes, functions, and systems
• Providing technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements
• Prepare clear summaries for stakeholders (weekly updates, incident recaps).
• Maintain data quality: validate report inputs, reconcile discrepancies across systems, and escalate data issues to improve accuracy and reliability of fraud reporting.

On a given day you’ll be conducting feasibility studies to assess cost/benefit, efficiency, and technical viability of solutions to business problems. If you’re an organized, creative problem-solver, this could be the role for you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  
  • Business Systems or IT related experience: 2 years or more
• Education:
  
  • Bachelor’s degree or equivalent experience
• Abilities:
  
  • Plan, prioritize, and organize effectively
  • Manage multiple projects
  • Quickly identify business problems and provide solutions
  • Analyze and interpret data
  • Communicate effectively across all levels of management
  • Identify and automate manual reporting and reconciliation processes
• Skills:
  
  • Clear, concise communication and documentation; effective collaboration with both technical and non-technical stakeholders
  • Strong analytical and problem-solving skills; comfortable working with large, complex datasets
  • Advanced SQL skills: write, optimize, and troubleshoot complex queries (CTEs, joins, window functions, and other advanced functions)
  • BI and data visualization experience: MicroStrategy (preferred) or Tableau/Power BI/Looker; dashboard design, metric definition, and role-based permissions
  • Advanced proficiency in Microsoft Office, with emphasis on Excel for data analysis and validation
• Hybrid Schedule: Four in-office days weekly

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Part Time Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
•  

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Major Duties and Responsibilities

·       Actively and consistently support all efforts to simplify and enhance the customer experience

·       Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio

·       Solicits residential customers through door-to-door solicitation, lobby events, and by building/maintaining strong relationships with property management

·       Generates incremental revenue from existing customers by adding new/additional services

·       Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved

·       Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions

·       Attends and actively contributes to sales meetings and training programs

·       Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting

·       Collect and account for funds and provide receipts according to Company policy and guidelines

Required Qualifications

Knowledge of cold call sales skills, persuasion, and clear communication skills
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Valid driver's license with a satisfactory driving record within Company required standards
 

Required Education

High School Diploma or equivalent work experience
 

Required Related Work Experience and Number of Years

Experience in sales or customer service – 0 to 6 months
 

Preferred Qualifications

Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
Knowledge of cable or telecommunications services
Experience with consumer education of products and services
Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
 

Preferred Related Work Experience and Number of Years

Sales or relevant work experience – 1+
 

Working Conditions

Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
Exposure to moderate noise levels
Must be able to work evenings and weekends
Variable hours: may include weekends, holidays, and split days off

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

#ZRSM2

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50+ doors through door-to-door solicitation, lobby events and by building strong relationships with property managers.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
• Solicits residential customers through door-to door solicitation, lobby events and by building/maintaining strong relationships with property management
• Generates incremental revenue from existing customers by adding new/additional services
• Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
• Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
• Attends and actively contributes to sales meetings and training programs
• Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
• Collect and account for funds and provide receipts according to Company policies and guidelines

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Knowledge of cold call sales skills, persuasion, and clear communication skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Valid driver's license with a satisfactory driving record within Company required standards

Required Education

High School Diploma or equivalent work experience
 
Required Related Work Experience and Number of Years
Experience in sales or customer service - 1+

PREFERRED QUALIFICATIONS

• Preferred Skills/Abilities and Knowledge
• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
• Knowledge of cable or telecommunications services
• Experience with consumer education of products and services
• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
• Bilingual language preferred Hawaiian/ Tagalog

Preferred Education
Preferred Related Work Experience and Number of Years
2+ years sales or relevant work experience

Serves as the primary contact for Customer Support Billing team questions and customer escalations.

Provides expert support as it relates to troubleshooting billing issues and/or handling complex customer billing inquiries and payments.

Works under minimal supervision.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Interact effectively with internal and external customers regarding products and services.

Assist representatives with customer questions/escalations in a timely, thorough and efficient manner.

Effectively present and discuss Charter’s products and services.

Manage representative and customer interactions professionally and effectively.

Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction.

Remain current and knowledgeable on every aspect of supported product.

Comply with all company and call center policies and procedures.

Accurately document customer account records based on actions taken.

Fulfill work schedules as required.

Identify training and skill gaps, and provide proactive feedback and recommendations for improvement.

Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong communication skills
Ability to handle multiple tasks
Strong organization and time management skills
Excellent interpersonal skills
Proficiency with PCs, Microsoft Windows and general intranet navigation
Advanced knowledge/experience of internet/phone operations and/or telecommunications call center
Education
High school diploma or equivalent

Related Work Experience
Successful completion of a minimum of 1 year as a CSR, having demonstrated knowledge and proficiency, consistently exceeding all objectives and qualitative requirements of the previous level
Experience in cable operations and/or telecommunications call center

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge
Previous customer service representative experience

Education
Not applicable

Related Work Experience
Not applicable

WORKING CONDITIONS
Normal office conditions

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

#ZRSM2

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

How You’ll Make an Impact 

• Respond efficiently to inbound sales calls and assist customers according to call handling standards

• Present tailored sales proposals and promote additional products and services to maximize revenue

• Maintain accurate sales and customer records in Spectrum databases

• Work with support teams to complete sales and resolve customer issues

• Assess service availability and coordinate construction estimates when required

• Educate customers on product features, billing and usage

• Achieve monthly sales goals through consultative selling

Working Conditions 

• Operate in a call center environment

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• High school diploma or equivalent 

Experience 

• Sales experience in a professional, customer-facing or service environment
• Experience in sales, customer service, call center, retail, hospitality or other fast-paced settings
• 2+ years of college education, associate’s degree or equivalent combination of education and experience

Skills 

• Strong communication, customer service and interpersonal skills
• Ability to build rapport, identify needs and recommend solutions
• Skilled at multitasking and working efficiently in a fast-paced environment
• Sales aptitude or demonstrated ability to influence and upsell
• Basic knowledge of communications, technology, video, data and voice products
• Comfortable with computers and new systems

Preferred Qualifications 

Education 

• Associate’s degree or higher in Business Administration, Sales, Marketing, Communications or related field

Experience 

• 2+ years sales experience with Voice, Data and Video solutions for small or mid-sized businesses
• 2+ years of call center sales experience in business-to-business or telecommunications 

Skills

• Effective verbal, written and professional communication
• Proficiency with computers and billing systems
• Adaptability, multitasking and organizational skills

#ZRSM2

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

How You Will Make an Impact 

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments 
• Win back former customers by presenting compelling solutions and incentives 
• Achieve monthly revenue quotas through strategic account management and targeted sales activities 
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events 
• Develop customer-centric proposals that articulate Spectrum’s value proposition 
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management 
• Maintain comprehensive sales databases to track activity and customer information 
• Work closely with Sales Support and Marketing teams to drive successful account outcomes 
• Participate in sales meetings and training sessions to deepen your knowledge and expertise 

Working Conditions 

• Office-based role with occasional travel to customer locations 

What You Will Bring to Spectrum 

Required Qualifications 

Education 

• High school diploma or general education degree required (GED) 

Experience 

• Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks 

 
Preferred Qualifications 

Education 

• Bachelor’s degree in a business-related field   

Experience 

• Account management or sales experience in the telecommunications B2B industry 
• Experience selling voice, data, cloud and video services

Skills 

• Practical experience using CRM systems such as SalesForce 
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak, and understand multiple languages (English and Spanish) 
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed
• Bilingual Spanish Preferred

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Part Time Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
•  

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Lead social media content projects, offering guidance, support, and feedback to Producers and Associate Producers within the Social Media team while contributing to a collaborative environment.

Plan, prepare, optimize, and publish YouTube content and livestreams while providing feedback and support to Producers and Associate Producers.

Plan, produce, edit and publish high-quality engaging content, including graphics and video, for social media platforms.

Communicate with internal stakeholders and collaborate with editorial teams to ensure that content aligns with overall brand voice.

Interact with Spectrum Networks talent in a professional manner.

Uses a combination of editorial judgment and performance metrics to effectively post on social media platforms.

Participate in tracking and supporting the regular posting schedule of content and editorial pieces across key social media accounts, as directed.

Stay up to date on social media trends and best practices to ensure that content stays innovative and relevant

Keep current with Spectrums News programming, talent, and brand and monitor performance metrics of social content.

Participate in editorial meetings, pitching suggestions for social media content and use news judgment to effectively prioritize when and how developing stories are presented across all social platforms.

Regularly review social metrics and adjust content to optimize to viewer interests.

Works with Associate Producers and Producers to create and maintain the highest degree of quality and ethical standards in presentation of material.

Required Skills/Abilities and Knowledge

Proficiency in Adobe Photoshop, Adobe Premiere, Meta, TikTok, YouTube, X – including social media video editing tools

Deep knowledge and experience in shooting social media video content on iPhone

Proven ability to lead projects from concept ideation through posting and analytics

Experience working with talent and/or content creators

Expert knowledge of social media platforms

Attention to detail

Knowledge of current events and industry trends

Demonstrated proficiency at multi-tasking and must have the ability to prioritize, work independently and meet strict deadlines

Ability to work effectively within a team environment and communicate effectively with all personnel within the organization

Effective writing and editing skills

Pro-active, self-directed, enthusiastic in dealing with breaking news and high-stress situations

Familiarity publishing workflows, including experience with a content management system

Ability to tell engaging stories in the social media space through video assets, photos, graphics, etc.

Required Education

Bachelor’s degree in communications, marketing, or a related field or comparable work experience

Required Related Work Experience and Number of Years

Relevant work experience – 3-5 years

Preferred Skills/Abilities and Knowledge

Supervisory or leadership experience - 1+

Working Conditions

Works primarily inside a climate-controlled environment throughout the year but might be assigned field duties on occasion

Ability to work various shifts, longer shifts, weekends and holidays, and be flexible with schedule changes due to "breaking news,” sports coverage, and/or severe weather emergencies

Physical Requirements

May be required to lift up to 5 pounds

Do you enjoy connecting people to reliable telecommunication services while engaging directly with your community? As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and communication solutions. Your efforts will drive meaningful connections and contribute to Spectrum’s growth and customer satisfaction.

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

#ZRSM2

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.

Are you passionate about leveraging Oracle Fusion HCM and advanced SQL to enhance compensation processes? As a Senior HR Technology Analyst in Compensation at Spectrum, you’ll shape the systems that support HR and compensation, applying analytical thinking and practical solutions to drive reliable results. Your expertise will strengthen annual worksheet management and empower decision-making across the organization

How You’ll Make an Impact

• Configure Oracle Fusion HCM modules and optimize compensation workflows to meet organizational needs
• Develop, debug and refine complex SQL queries and Fast Formulas for compensation data accuracy and reporting
• Lead the creation and maintenance of annual compensation worksheets, supporting merit and bonus cycles
• Identify and resolve system issues through collaboration with compensation and HR technology teams
• Create, execute and document test scripts for unit and integration testing based on functional requirements
• Deliver systems training and guidance to stakeholders throughout Spectrum
• Support SOX compliance audit initiatives and contribute to systematic upgrade efforts for Oracle Fusion HCM

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree or equivalent related work experience

Experience

• 5+ years in an HR technology or analytical role

Skills

• Proficiency in writing, debugging and optimizing SQL queries
• Hands-on expertise in configuring and modifying Oracle Fusion HCM and Fast Formulas, focusing on compensation
• Familiarity with Oracle HCM tables and role-based security
• Experience designing and modifying Oracle BI Publisher reports and templates
• Data mining, validation, analysis and continuous process improvement
• Proficiency in Microsoft Word, Excel, Access, Visio, SharePoint and PowerPoint
• Understanding and application of SDLC and project methodology
• Attention to detail and strong organizational skills
• Customer service orientation, strategic thinking and analytical abilities
• Effective communication and project facilitation skills
• Ability to read, write, speak and understand English
• Ability to manage multiple projects, adapt to shifting priorities and work independently
• Skill in partnering and influencing stakeholders at all levels

Preferred Qualifications

Certificates

• Oracle HCM Cloud certification or relevant HR technology certification

Do you enjoy connecting people to reliable telecommunication services while engaging directly with your community? As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and communication solutions. Your efforts will drive meaningful connections and contribute to Spectrum’s growth and customer satisfaction.

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels