How You’ll Make an Impact

• Develop and maintain robust forecasting and scheduling models using Spectrum’s Workforce Management tools to generate staffing requirements and schedules for contact centers
• Guide and manage indirect reporting relationships with local Workforce Supervisors and Scheduling Administrators
• Determine workforce requirements by analyzing contact center statistics, marketing campaigns and system events across yearly, monthly, daily and intra-day intervals
• Coordinate collaboration with customer care leadership, marketing, technical operations, human resources, finance, information technology and outsource partners to capture forecast and staff-impacting activities
• Manage forecast results by providing feedback and reporting to business partners, helping refine scientific and accurate forecasting methodologies
• Align call demand with agent supply to achieve key performance objectives such as service level, utilization and budgeting
• Deliver long-term forecasts to management and product owners, supporting future strategic initiatives and conducting workforce simulations to assess the impact of business strategies

Working Conditions

• Office environment with 24-hour service capability

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree in statistics, business or related field, or equivalent experience

Experience

• 2 years of workforce management scheduling and forecasting software experience
• 2 years of inbound contact center experience

Skills

• Ability to read, write, speak and understand English
• Advanced knowledge of Microsoft Excel and Microsoft Access
• Data analysis and interpretation skills
• Clear oral and written communication with all levels of management and company personnel
• Ability to handle multiple projects and maintain confidentiality
• Supervisory and motivational capabilities
• Decision-making and problem-solving under pressure
• Effective prioritization and organizational skills
• Initiative and sound judgment to accomplish job duties
• Proficiency with personal computer and software applications such as word processing and spreadsheets
• Ability to work independently and collaboratively to resolve problems
• Knowledge of cable television products and services
• Familiarity with Aspect eWorkforce Management or similar applications (IEX, Blue Pumpkin)
• Knowledge of database applications (SQL, Oracle, Access)

How You’ll Make an Impact

• Lead, manage and develop a team of Workforce Management Analysts, establishing consistent workforce practices and accountability for performance results
• Analyze and validate contact and FTE forecasts to ensure accuracy, adapting to recent results and real-time trends in contact volume and average handle time
• Make timely manual and software-based adjustments to scheduling variables, including out-of-pattern days and next-day forecasts, to meet current staffing requirements
• Negotiate with sites for new staff attainment, overtime and voluntary time off, optimizing service levels and occupancy across internal and outsourced centers
• Guide and coordinate internal and outsourced teams in administering real-time overtime and voluntary time off, and communicate staffing trends impacting availability
• Monitor call statistics and schedule adherence, instruct optimal scheduling of team meetings, training and coaching, and communicate with leadership regarding staffing issues and performance measures
• Develop detailed service level and occupancy analysis, escalate issues as needed and interface with departments to resolve call routing or tool anomalies
• Collaborate with analysts to assess post-day activities, recommend action plans and oversee implementation to strengthen results

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree or equivalent combination of education and business experience

Experience

• 2+ years prior leadership experience
• 5+ years prior workforce management scheduling and forecasting experience

Skills

• Ability to read, write, speak and understand English
• Effective prioritization, organization and multi-tasking abilities
• Problem-solving techniques and strong time management
• Judgment and initiative to accomplish job duties
• Professional and efficient response to customer inquiries
• Clear oral and written communication with all levels within the company
• Supervisory and motivational skills
• Confidentiality maintenance
• Knowledge of budgeting processes
• Proficiency in PCs, Microsoft Windows and intranet navigation
• Advanced Microsoft Office skills, including Word and Excel
• Expertise in scheduling and workforce management software such as Aspect eWorkforce Management, eTime payroll and Real Time Adherence Software
• Ability to analyze moderately complex databases

Preferred Qualifications

Experience

• 2+ years management or leadership experience

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Part Time Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
•  

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

As a Fiber Technician, you will be contributing to providing our customers quality service by locating and repairing fiber impairments in the field. You’ll working primarily independently while examining existing fiber plant and connecting new builds for residential and enterprise customers. By maintaining and improving Charter’s fiber network, your work will keep our customers connected to our growing network.

WHAT OUR FIBER TECHS ENJOY MOST

• Working independently while having team support if needed
• Every day in the field is different
• The knowledge of ultimately helping customers
• An open flow of communication between peer organizations
• A fast paced environment
• Working with cutting edge technology

With the support of your team and other peer organizations, you will be able to ensure our fiber networks are working optimally. You will become a valued member of Charter’s organization through your dedication and hard work.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education:
  • High school diploma
  • Industry and vendor specific certifications and training (NCTI, SCTE, and BCT/E)
  • Completion of the following courses: NCTI - Fiber Installation and Activation and Fiber Testing and Maintenance and/or SCTE Maintenance Technology Level 2, Networking Testing and Maintenance Level 2, Optical Fiber Construction

• Experience:
  • Maintenance tech or equivalent work experience of at least 1 year
• Technical Skills:
  • Knowledge of traditional fiber architectures, fiber optic systems, testing and splicing equipment, and Coarse and Dense Wavelength Division Multiplexing (CWDM/DWDM), Valid driver’s license
• Skills:
  • Highly organized, able to work independently, strong communications skills
• Abilities:
  • Able to stand for 50-70% of the time
  • Able to use hand tools
  • Able to climb poles using gaffs and climbing belts as infrequently
  • Able to work in inclement weather
• Schedule:
  • Hours will be determined as business needs dictate
     

Preferred Qualifications

• Associates degree in electronics or a related field
• Basic computer knowledge for occasional work in the office

As a Talent Sourcing Partner II, you can expect to utilize your talent acquisition expertise to source professionals for multiple business channels while consistently generating passive candidate interest.

How You’ll Make an Impact 

• Finding creative ways to attract qualified candidates for a multitude of frontline roles while matching them based on knowledge, skills, and abilities.
• Being a part of an engaging culture where success is rewarded, and employee recognition is prioritized.
• Building and maintaining connections with candidates for current and future talent needs.
• Collaborating with peers and cultivating strategic business relationships.
• Reaping the rewards of a productive and innovative work environment.
• Staying up to date with industry trends and diving into market research.
• Showcasing their tech savviness while taking advantage of tools, process, and resource efficiencies.

What You’ll Bring to Spectrum 

Required Qualifications 

Education 

• Bachelor's degree or equivalent experience.

Experience

• 3+ years of sourcing, full cycle recruiting, or talent acquisition experience with proven success in utilizing a range of recruitment tools and resources.

Preferred Qualifications 

Experience 

• 3+ years multi-state recruitment to include geography-based sourcing strategies within a metric driven environment.
• 3+ years proven tech savviness of ATS, CRM, and Microsoft Office.

Skills

• Bilingual is a plus, not required.

As a Talent Sourcing Partner II, you can expect to utilize your talent acquisition expertise to source professionals for multiple business channels while consistently generating passive candidate interest.

How You’ll Make an Impact 

• Finding creative ways to attract qualified candidates for a multitude of frontline roles while matching them based on knowledge, skills, and abilities.
• Being a part of an engaging culture where success is rewarded, and employee recognition is prioritized.
• Building and maintaining connections with candidates for current and future talent needs.
• Collaborating with peers and cultivating strategic business relationships.
• Reaping the rewards of a productive and innovative work environment.
• Staying up to date with industry trends and diving into market research.
• Showcasing their tech savviness while taking advantage of tools, process, and resource efficiencies.

What You’ll Bring to Spectrum 

Required Qualifications 

Education 

• Bachelor's degree or equivalent experience.

Experience

• 3+ years of sourcing, full cycle recruiting, or talent acquisition experience with proven success in utilizing a range of recruitment tools and resources.

Preferred Qualifications 

Experience 

• 3+ years multi-state recruitment to include geography-based sourcing strategies within a metric driven environment.
• 3+ years proven tech savviness of ATS, CRM, and Microsoft Office.

Skills

• Bilingual is a plus, not required.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

What Our Field Technicians VI Enjoy Most About the Role

• Advanced Technical Mastery: Take pride in surveying, installing, and maintaining complex network products for large enterprises.
• Variety of Work: Engage with business and residential customers, understanding their unique priorities and providing exceptional service.
• Project Implementation and Network Support: Implement large multi-site projects, configure edge devices, and provide field support for optical connections.
• Skill Development and Mentorship: Benefit from opportunities to mentor junior technicians and collaborate with technical support personnel for advanced troubleshooting.

Working Conditions

Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. Enjoy the independence and confidence that comes with providing support and technical solutions to high-end customers. 

Required Qualifications

Education

• High School diploma, GED, or equivalent work experience.

License

• Valid Driver’s license with safe driving record within company standards required. 

Schedule

• Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary. 

Language

• Fluent in English.

Experience

• Must be a Field Technician V and must have completed courses for Field Technician VI.

Physical

• Walk over various terrains and weather conditions while carrying tools and equipment.
• Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs.
• Climb ladders up to 32 feet and work in confined spaces and at heights.
• Operate and navigate a company vehicle in changing environments. Work with small components and wires.
• Work outdoors for extended periods in any season and inclement weather. 

Preferred Qualifications

Technical Knowledge

• Understanding of Spectrum products and services.

Certifications

• NCTI Master Technician Certification, HFC Networks Certification, or SCTE Business Class Service Specialist. Cisco Certified Entry Networking Technician Certification, or Cisco Certified Network Associate.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Part Time Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
• Bilingual: Spanish.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

As an Offline Customer Support, you’ll complete offline tasks that support our Customer Operations. In this essential, entry level role, you’ll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day.

WHAT OUR CUSTOMER SUPPORT SPECIALISTS ENJOY MOST

• Identifying, analyzing, and correcting errors on customer accounts within multiple systems
• Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience
• Completing offline and back office support tasks, such as customer mailings or call logs
• Interacting with customers and coworkers to ensure accuracy of information and requests
• Representing a Fortune 100 company and being part of a supportive team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you’ll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: A flexible work schedule may be required
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience
• Knowledge of: Cable industry products and services, cable billing systems (CSG/ICOMS)
• Technical Skills: MS Office, computer savvy, data entry
• Skills: Effective communication, multi-tasking, time management, problem-solving
• Abilities: Organized, detail-oriented, adaptable, resourceful, team player, resilient
• Language: Bilingual (English and Spanish)

#LI-MB10

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact   

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High school diploma or equivalent

Skills   

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

#ZRSM2

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact   

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High school diploma or equivalent

Skills   

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

#ZRSM2

How You’ll Make an Impact   

• Oversee and coordinate day-to-day activities for multiple projects from initial planning through final implementation
• Establish and apply project management processes to ensure projects are completed on time, within budget and meet business expectations
• Collect and analyze data to monitor progress and drive informed decision-making for project advancement
• Track costs, performance and service levels to ensure project objectives are consistently achieved
• Communicate and collaborate with stakeholders to gather feedback, provide updates and gain consensus for successful outcomes
• Allocate resources and proactively manage risks to address challenges and keep projects on track
• Support additional project needs as requested to drive overall success

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Bachelor’s degree in business administration or equivalent work experience

Experience   

• 1+ year of project management experience

Skills  

• Ability to prioritize and organize tasks while managing multiple projects and assignments
• Capacity to build effective working relationships with team members and stakeholders
• Strong critical thinking and analytical skills
• Proven performance in fast-paced environments
• Proficiency with Microsoft Project and other software applications
• Skilled at data analysis and interpretation

Preferred Qualifications

• 3+ years retail marketing project management experience preferred

Education

• Project Management certification or completion of a recognized project management curriculum

How You’ll Make an Impact   

• Develop and execute advertising strategies that support company growth and brand advancement
• Manage marketing campaigns from inception through post-campaign analysis and reporting
• Collaborate with cross-functional teams to create and implement marketing plans for targeted campaigns
• Partner with field marketing to design and deliver local and national programs across multiple channels
• Craft effective tactics for local marketing and sales initiatives in alignment with Spectrum’s overall brand
• Deliver compelling product messaging, including emotional value propositions for new product launches
• Consistently simplify and enhance the customer experience through strategic marketing initiatives

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Bachelor’s degree or higher in marketing, business, communications or related field

Experience   

• 7+ years industry experience in consumer technology or related industries
• Experience managing major advertising campaigns

Skills   

• Ability to read, write, speak and understand English
• Strong written and verbal communication skills with ability to clearly articulate ideas and constructive feedback
• Proficiency in PowerPoint and Microsoft Office applications
• Advanced knowledge of marketing principles
• Efficient resource management and task prioritization skills
• Creative and strategic thinking abilities
• Relationship-building skills with customers and colleagues
• Team management and motivation capabilities

Preferred Qualifications

• 2-5 years' experience with marketing retail strategy, creative ideation, and go to market strategy for stores

Experience

• Experience managing traditional and online/social media planning
• Experience in brand management

How You’ll Make an Impact         

• Manage supporting executives' correspondence, including e-mails, phone calls, letters and visitors; answer routine and some complex inquiries and obtain and furnish information on behalf of supporting executives; prioritizes supporting executives' incoming communications to ensure they are aware of key issues 
• Prepare supporting executives for travel, public events and speaking engagements by compiling relevant information and contributing content to composition of presentations, speeches or other correspondence 
• Organize and prepare complex documents requiring the integration of multiple office technology and software applications 
• Act as the supporting executives’ resource for word processing, PowerPoint and spreadsheet application 
• Researches, compiles and analyzes information and data relating to supporting executives ' area of the business.
• Prepare and maintain confidential information and data 
• Schedule and maintain calendar of appointments, meetings, travel itineraries and coordinate related arrangements 
• Perform comprehensive event planning and coordination function, including determining attendees, flow of information to attendees, equipment, staffing, catering, location, etc. 
• May oversee some administrative functions for the office 

Working Conditions         

• Office environment 

What You’ll Bring to Spectrum  

       
Required Qualifications

         
Education       

• Bachelor's degree or equivalent experience 

Experience         

• 3+ years of Executive Administration experience 

Skills         

• Ability to read, write, speak and understand English and communicate orally and in writing in a clear and straightforward manner 
• Ability to handle multiple projects and tasks, prioritize and organize effectively, and show judgment and initiative and to accomplish job duties 
• Ability to maintain confidentiality of information  
• Ability to type 60 wpm
• Ability to use personal computer and software applications (i.e. MS Word, Excel, PowerPoint, Outlook, etc.)  
• Ability to work independently 
• Ability to work seated for prolonged periods of time

Preferred Qualifications      

Skills 

• Knowledge of cable television products and services and organization policies and practices 
• Solid expertise in the use of Microsoft Office applications including Word, Excel and PowerPoint 
• Knowledge of office procedures and the operation of standard office equipment (i.e., 10-key calculator, Dictaphone)

This role can be based in 1 of the 3 below corporate office locations:

Stamford CT

Charlotte NC

Greenwood Village CO

How You’ll Make an Impact   

• Actively and consistently support all legal efforts to simplify and enhance the customer contract sales experience
• Advises legal and sales management on relevant legal matters and ensure compliance with applicable laws and regulations
• Builds  collaborative relationships with sales and operations teams to develop solutions to problems presented including contract interpretation and legal advice
• Gathers relevant related information and drafts, negotiates, and prepares legal contracts supporting regional and national sales teams, and regional field operations team on a high volume basis
• Researches legal principles and precedents related to federal and state law and municipal ordinances affecting all legal support including sales contracts
• Negotiates and drafts business agreements. Meets, trains and mentors business clients to improve and enhance collaborative relationships
• Interprets laws, rulings, and regulations related to all legal support for sales and field operations. Coordinates and manages outside counsel as needed
• Keeps informed of industry-specific regulations and ensures that appropriate risk management strategies are in place.

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Juris Doctor Degree from an accredited law school
• Admission to State Bar in which Attorney practices

Experience   

• 5+ years experience in general business legal issues in the cable or technology industries
• 5+ years experience with contract negotiation
• 5+ corporate in-house experience

Skills   

• Must be proactive and have the ability to manage multiple matters simultaneously
• Ability to work both independently and collaboratively in a cross-functional team setting
• Must possess elevated leadership skills and strong attention to detail
• Extensive experience with complex commercial negotiations in a commercial and/or government setting, including strong analytical, drafting and negotiation skills
• Knowledge and experience with counseling a sales organization that works on a demanding timeline
• Ability to communicate effectively and tactfully in person, in writing and by telephone, with a variety of deal participants, including opposing counsel, senior management and business associates
• Ability to work effectively, sometimes under pressure, in a fun but fast-paced team setting
•  

This role can be based in 1 of the 3 below corporate office locations:

Stamford CT

Charlotte NC

Greenwood Village CO

How You’ll Make an Impact   

• Actively and consistently support all legal efforts to simplify and enhance the customer contract sales experience
• Advises legal and sales management on relevant legal matters and ensure compliance with applicable laws and regulations
• Builds  collaborative relationships with sales and operations teams to develop solutions to problems presented including contract interpretation and legal advice
• Gathers relevant related information and drafts, negotiates, and prepares legal contracts supporting regional and national sales teams, and regional field operations team on a high volume basis
• Researches legal principles and precedents related to federal and state law and municipal ordinances affecting all legal support including sales contracts
• Negotiates and drafts business agreements. Meets, trains and mentors business clients to improve and enhance collaborative relationships
• Interprets laws, rulings, and regulations related to all legal support for sales and field operations. Coordinates and manages outside counsel as needed
• Keeps informed of industry-specific regulations and ensures that appropriate risk management strategies are in place.

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Juris Doctor Degree from an accredited law school
• Admission to State Bar in which Attorney practices

Experience   

• 5+ years experience in general business legal issues in the cable or technology industries
• 5+ years experience with contract negotiation
• 5+ corporate in-house experience

Skills   

• Must be proactive and have the ability to manage multiple matters simultaneously
• Ability to work both independently and collaboratively in a cross-functional team setting
• Must possess elevated leadership skills and strong attention to detail
• Extensive experience with complex commercial negotiations in a commercial and/or government setting, including strong analytical, drafting and negotiation skills
• Knowledge and experience with counseling a sales organization that works on a demanding timeline
• Ability to communicate effectively and tactfully in person, in writing and by telephone, with a variety of deal participants, including opposing counsel, senior management and business associates
• Ability to work effectively, sometimes under pressure, in a fun but fast-paced team setting
•  

This role can be based in 1 of the 3 below corporate office locations:

Stamford CT

Charlotte NC

Greenwood Village CO

How You’ll Make an Impact   

• Actively and consistently support all legal efforts to simplify and enhance the customer contract sales experience
• Advises legal and sales management on relevant legal matters and ensure compliance with applicable laws and regulations
• Builds  collaborative relationships with sales and operations teams to develop solutions to problems presented including contract interpretation and legal advice
• Gathers relevant related information and drafts, negotiates, and prepares legal contracts supporting regional and national sales teams, and regional field operations team on a high volume basis
• Researches legal principles and precedents related to federal and state law and municipal ordinances affecting all legal support including sales contracts
• Negotiates and drafts business agreements. Meets, trains and mentors business clients to improve and enhance collaborative relationships
• Interprets laws, rulings, and regulations related to all legal support for sales and field operations. Coordinates and manages outside counsel as needed
• Keeps informed of industry-specific regulations and ensures that appropriate risk management strategies are in place.

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Juris Doctor Degree from an accredited law school
• Admission to State Bar in which Attorney practices

Experience   

• 5+ years experience in general business legal issues in the cable or technology industries
• 5+ years experience with contract negotiation
• 5+ corporate in-house experience

Skills   

• Must be proactive and have the ability to manage multiple matters simultaneously
• Ability to work both independently and collaboratively in a cross-functional team setting
• Must possess elevated leadership skills and strong attention to detail
• Extensive experience with complex commercial negotiations in a commercial and/or government setting, including strong analytical, drafting and negotiation skills
• Knowledge and experience with counseling a sales organization that works on a demanding timeline
• Ability to communicate effectively and tactfully in person, in writing and by telephone, with a variety of deal participants, including opposing counsel, senior management and business associates
• Ability to work effectively, sometimes under pressure, in a fun but fast-paced team setting
•  

This role can be based at either our corporate office in St. Louis MO, or our corporate office in Stamford CT.

How You’ll Make an Impact   

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Gather relevant related information and draft, negotiate, and prepare transaction documents on complex legal issues with no or very limited direction
• Organize the development of plans related to the assigned area and provide direction to attorneys, paralegals, legal staff, and internal clients
• Support various business units by assessing legal risk and providing legal solutions to business issues
• Meet with business clients and third parties
• Advise management on legal matters and ensure compliance with applicable laws and regulations
• Provide legal advice and counsel for complex matters to the assigned business unit senior leadership or other client groups as needed
• Provide work guidance to support staff in developing solutions to problems presented
• Research and draft summaries of complex legal issues
• Prepare analysis on topics related to assigned areas and present it to leadership
• Coordinate and manage outside counsel
• Research and interpret legal principles and precedents and draft plans and/or agreements to resolve matters by applying knowledge of one or more legal specialties
• Interact regularly with internal clients and understand the interworking, challenges, and goals of the business unit
• Draft, review, and negotiate contracts and other legal documents to ensure the company’s full legal rights have been met
• Evaluate existing policies, procedures, and applicable training for the Company including related areas of legal/business practices
• Work with attorneys in other legal practice areas and business units to proactively identify and address key legal issues for management
• Keep informed of industry-specific regulations and ensure that appropriate risk management strategies are in place
• Provides employees with business knowledge and context
• Prepare and present compliance and legal briefings to management
• Hire, train, supervise, and evaluate a dedicated legal staff comprised of attorneys, paralegals, and administrative personnel
• Demonstrate a commitment to personal and professional development and ensures the team feels supported to do likewise
• Proactively builds talent and fills existing capability gaps
• Advocate on behalf of the team for resources and opportunities
• Remove systemic barriers to team performance by leveraging appropriate information, relationships and resources
• Seek opportunities that will produce substantial, long-term improvements
• Perform other duties as requested

Working Conditions   

• Office environment
• Willingness and ability to travel up to and sometimes exceed an estimated 25% of the time

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Juris Doctorate degree from an accredited law school
• Admission to the State Bar in which Attorney practices

Experience   

• 7+ years of legal practice experience
• 7+ years in designated area of expertise

Skills   

• Ability to read, write, speak and understand English
• Proven leadership and mentoring skills
• Proven verbal and communication skills
• Ability to communicate effectively with all levels within the organization
• Proven knowledge and understanding of corporate law
• Proven ability to think strategically and anticipate future trends, needs, and expectations
• Proven business planning and forecasting skills
• Demonstrated experience in creating legal defensive and proactive strategies
• Demonstrated leadership in interpersonal relationship-building and decision-making skills with all levels within the organization
• Proven experience in supporting geographically diverse stakeholders and direct reports
• Demonstrated strategic planning skills in a fast-paced/high-performing and changing environment
• Proven analytic, organizational, and problem-solving skills
• Demonstrated ability in team building, inclusion, accountability, and creating a culture of collaboration
• Advanced Microsoft Office Suite computer skills
• Proven experience in budgeting and forecasting

This role can be based at either our corporate office in St. Louis MO, or our corporate office in Stamford CT.

How You’ll Make an Impact   

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Gather relevant related information and draft, negotiate, and prepare transaction documents on complex legal issues with no or very limited direction
• Organize the development of plans related to the assigned area and provide direction to attorneys, paralegals, legal staff, and internal clients
• Support various business units by assessing legal risk and providing legal solutions to business issues
• Meet with business clients and third parties
• Advise management on legal matters and ensure compliance with applicable laws and regulations
• Provide legal advice and counsel for complex matters to the assigned business unit senior leadership or other client groups as needed
• Provide work guidance to support staff in developing solutions to problems presented
• Research and draft summaries of complex legal issues
• Prepare analysis on topics related to assigned areas and present it to leadership
• Coordinate and manage outside counsel
• Research and interpret legal principles and precedents and draft plans and/or agreements to resolve matters by applying knowledge of one or more legal specialties
• Interact regularly with internal clients and understand the interworking, challenges, and goals of the business unit
• Draft, review, and negotiate contracts and other legal documents to ensure the company’s full legal rights have been met
• Evaluate existing policies, procedures, and applicable training for the Company including related areas of legal/business practices
• Work with attorneys in other legal practice areas and business units to proactively identify and address key legal issues for management
• Keep informed of industry-specific regulations and ensure that appropriate risk management strategies are in place
• Provides employees with business knowledge and context
• Prepare and present compliance and legal briefings to management
• Hire, train, supervise, and evaluate a dedicated legal staff comprised of attorneys, paralegals, and administrative personnel
• Demonstrate a commitment to personal and professional development and ensures the team feels supported to do likewise
• Proactively builds talent and fills existing capability gaps
• Advocate on behalf of the team for resources and opportunities
• Remove systemic barriers to team performance by leveraging appropriate information, relationships and resources
• Seek opportunities that will produce substantial, long-term improvements
• Perform other duties as requested

Working Conditions   

• Office environment
• Willingness and ability to travel up to and sometimes exceed an estimated 25% of the time

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Juris Doctorate degree from an accredited law school
• Admission to the State Bar in which Attorney practices

Experience   

• 7+ years of legal practice experience
• 7+ years in designated area of expertise

Skills   

• Ability to read, write, speak and understand English
• Proven leadership and mentoring skills
• Proven verbal and communication skills
• Ability to communicate effectively with all levels within the organization
• Proven knowledge and understanding of corporate law
• Proven ability to think strategically and anticipate future trends, needs, and expectations
• Proven business planning and forecasting skills
• Demonstrated experience in creating legal defensive and proactive strategies
• Demonstrated leadership in interpersonal relationship-building and decision-making skills with all levels within the organization
• Proven experience in supporting geographically diverse stakeholders and direct reports
• Demonstrated strategic planning skills in a fast-paced/high-performing and changing environment
• Proven analytic, organizational, and problem-solving skills
• Demonstrated ability in team building, inclusion, accountability, and creating a culture of collaboration
• Advanced Microsoft Office Suite computer skills
• Proven experience in budgeting and forecasting

How You’ll Make an Impact       

• Actively and consistently supports all efforts to simplify and and enhance the customer experience.
• Contributes to and support Spectrum’s government affairs and public policy strategies and tactics 
  
• Develops, builds and expands relationships with public officials and other influential policy makers.
  
• Assists in the development and management of the company's political contribution strategies, where permitted under applicable law.
• Drafts, analyzes and/or presents legislation, amendments, and testimony as necessary and perform legislative and regulatory advocacy.
• Manages outside counsel, consultants or lobbysts as necessary.
• Works collaboratively with supervisors, peers and outside consultants to develop and grow grass roots and third-party support for the benefit of the company and its interests 
  
• Develops budgets and effectively plans and executes initiatives to grow the company’s image.
• Represents the company before external constituencies, including elected officials and other government agencies, commissions and authorities, and organize and represent the company at community events and other external functions 
  
• Manages interactions with government officials on permitting, right-of-way and other concerns.
  
• Responds to and monitors resolution of escalated complaints from government authorities. 
  
• Helps identify government-related business opportunities and facilitate discussions with business and assist them in developing responses for government procurement 
  

Working Conditions       

• Normal office conditions  
  
• Some travel required  
  
• Able to work nights and weekends, variable schedule(s) as necessary  
  
• Vision ability close vision, peripheral vision, and ability to adjust focus 

What You’ll Bring to Spectrum

       
Required Qualifications

       
Education       

• Bachelor’s degree in a related field or equivalent experience 
  

Experience       

• 8+ years of advocacy, lobbying and negotiation experience 
  
• 8+ years of political/government relations experience 
  
• 8+ years of related experience in the cable industry, government, public policy or legislative arenas 
  

Skills       

• Ability to read, write, speak and understand English and communicate orally and in writing in a clear and straightforward manner  
  
• Ability to handle multiple projects and tasks  
  
• Ability to make decisions and solve problems while working under pressure  
  
• Ability to read, analyze, and interpret legislation, regulation, contracts, franchises and legal documents  
  
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, presentations, etc.)  
  
• Ability to work independently, but also collaborate effectively with colleagues, peers and other internal and external constituencies  
  
• Ability to exercise of independent judgment and discretion in matters of significance and operate with integrity and within company values; maintain high standards for ethical practice  
  
• Background in law or public policy required  
  
• Understanding of state and local government  
  
• Valid driver’s license with satisfactory driving record within company standards and auto insurance 
  

Preferred Qualifications 

• Knowledge of cable, telecommunications and broadband products, services and regulation preferred  

#LI-VB1

How You’ll Make an Impact 

• Supervise daily operations of a residential sales team to achieve sales targets and grow customer base 
• Recruit, interview, hire and train Residential Connectivity Sales staff, ensuring team development and readiness 
• Set clear expectations and hold team members accountable for results, providing coaching and performance feedback 
• Assess training needs, identify knowledge gaps and implement development plans for
• Residential Connectivity Sales Specialists 
• Collaborate with cross-functional teams and departments to accomplish objectives and support business decisions 
• Oversee payroll approval and commission payments for accuracy and timeliness 
• Maintain up-to-date understanding of Spectrum product offerings, market trends and competitor activity 

Working Conditions 

• Field and office environment with significant time spent outside 
• Exposure to various weather conditions throughout the year 
• Travel required between assigned territories and company facilities 

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• Bachelor’s degree in business or marketing or equivalent work experience 

Experience 

• 2+ years of outside sales or related work experience 

Skills 

• Ability to read, write, speak and understand English 
• Excellent communication, interpersonal and organizational abilities 
• Strong technical and computer proficiency 
• Capability to travel using a reliable personal vehicle, including in adverse weather conditions 
• Comfortable working outdoors for extended periods 
• Familiarity with operating systems, consumer and commercial communications devices and software applications 
• Willingness to work evenings and weekends as needed 
• Accurate documentation skills 
• Valid driver’s license, satisfactory driving record and auto insurance 
• Capability to lift and transport 10-20 pounds 
• Ability to adjust focus and maintain close and peripheral vision 
• Willingness to conduct door-to-door sales in local communities for extended periods 

Preferred Qualifications 

Experience 

• 0.5+ years of sales supervisory experience 

Skills 

• Understanding of direct sales practices 
• Experience in consumer education regarding products and services 
• Knowledge of cable or telecommunications services 

How You’ll Make an Impact 

• Supervise daily operations of a residential sales team to achieve sales targets and grow customer base 
• Recruit, interview, hire and train Residential Connectivity Sales staff, ensuring team development and readiness 
• Set clear expectations and hold team members accountable for results, providing coaching and performance feedback 
• Assess training needs, identify knowledge gaps and implement development plans for
• Residential Connectivity Sales Specialists 
• Collaborate with cross-functional teams and departments to accomplish objectives and support business decisions 
• Oversee payroll approval and commission payments for accuracy and timeliness 
• Maintain up-to-date understanding of Spectrum product offerings, market trends and competitor activity 

Working Conditions 

• Field and office environment with significant time spent outside 
• Exposure to various weather conditions throughout the year 
• Travel required between assigned territories and company facilities 

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• Bachelor’s degree in business or marketing or equivalent work experience 

Experience 

• 2+ years of outside sales or related work experience 

Skills 

• Ability to read, write, speak and understand English 
• Excellent communication, interpersonal and organizational abilities 
• Strong technical and computer proficiency 
• Capability to travel using a reliable personal vehicle, including in adverse weather conditions 
• Comfortable working outdoors for extended periods 
• Familiarity with operating systems, consumer and commercial communications devices and software applications 
• Willingness to work evenings and weekends as needed 
• Accurate documentation skills 
• Valid driver’s license, satisfactory driving record and auto insurance 
• Capability to lift and transport 10-20 pounds 
• Ability to adjust focus and maintain close and peripheral vision 
• Willingness to conduct door-to-door sales in local communities for extended periods 

Preferred Qualifications 

Experience 

• 0.5+ years of sales supervisory experience 

Skills 

• Understanding of direct sales practices 
• Experience in consumer education regarding products and services 
• Knowledge of cable or telecommunications services 

How You’ll Make an Impact 

• Supervise daily operations of a residential sales team to achieve sales targets and grow customer base 
• Recruit, interview, hire and train Residential Connectivity Sales staff, ensuring team development and readiness 
• Set clear expectations and hold team members accountable for results, providing coaching and performance feedback 
• Assess training needs, identify knowledge gaps and implement development plans for
• Residential Connectivity Sales Specialists 
• Collaborate with cross-functional teams and departments to accomplish objectives and support business decisions 
• Oversee payroll approval and commission payments for accuracy and timeliness 
• Maintain up-to-date understanding of Spectrum product offerings, market trends and competitor activity 

Working Conditions 

• Field and office environment with significant time spent outside 
• Exposure to various weather conditions throughout the year 
• Travel required between assigned territories and company facilities 

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• Bachelor’s degree in business or marketing or equivalent work experience 

Experience 

• 2+ years of outside sales or related work experience 

Skills 

• Ability to read, write, speak and understand English 
• Excellent communication, interpersonal and organizational abilities 
• Strong technical and computer proficiency 
• Capability to travel using a reliable personal vehicle, including in adverse weather conditions 
• Comfortable working outdoors for extended periods 
• Familiarity with operating systems, consumer and commercial communications devices and software applications 
• Willingness to work evenings and weekends as needed 
• Accurate documentation skills 
• Valid driver’s license, satisfactory driving record and auto insurance 
• Capability to lift and transport 10-20 pounds 
• Ability to adjust focus and maintain close and peripheral vision 
• Willingness to conduct door-to-door sales in local communities for extended periods 

Preferred Qualifications 

Experience 

• 0.5+ years of sales supervisory experience 

Skills 

• Understanding of direct sales practices 
• Experience in consumer education regarding products and services 
• Knowledge of cable or telecommunications services 

How You’ll Make an Impact 

• Supervise daily operations of a residential sales team to achieve sales targets and grow customer base 
• Recruit, interview, hire and train Residential Connectivity Sales staff, ensuring team development and readiness 
• Set clear expectations and hold team members accountable for results, providing coaching and performance feedback 
• Assess training needs, identify knowledge gaps and implement development plans for
• Residential Connectivity Sales Specialists 
• Collaborate with cross-functional teams and departments to accomplish objectives and support business decisions 
• Oversee payroll approval and commission payments for accuracy and timeliness 
• Maintain up-to-date understanding of Spectrum product offerings, market trends and competitor activity 

Working Conditions 

• Field and office environment with significant time spent outside 
• Exposure to various weather conditions throughout the year 
• Travel required between assigned territories and company facilities 

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• Bachelor’s degree in business or marketing or equivalent work experience 

Experience 

• 2+ years of outside sales or related work experience 

Skills 

• Ability to read, write, speak and understand English 
• Excellent communication, interpersonal and organizational abilities 
• Strong technical and computer proficiency 
• Capability to travel using a reliable personal vehicle, including in adverse weather conditions 
• Comfortable working outdoors for extended periods 
• Familiarity with operating systems, consumer and commercial communications devices and software applications 
• Willingness to work evenings and weekends as needed 
• Accurate documentation skills 
• Valid driver’s license, satisfactory driving record and auto insurance 
• Capability to lift and transport 10-20 pounds 
• Ability to adjust focus and maintain close and peripheral vision 
• Willingness to conduct door-to-door sales in local communities for extended periods 

Preferred Qualifications 

Experience 

• 0.5+ years of sales supervisory experience 

Skills 

• Understanding of direct sales practices 
• Experience in consumer education regarding products and services 
• Knowledge of cable or telecommunications services 

How You’ll Make an Impact

• Guide and support Multi-Tenant Sales Representatives to maximize customer satisfaction and sales performance
• Recruit, interview, hire and train new sales representatives for ongoing team strength
• Supervise daily activities and manage territory assignments to ensure optimal coverage
• Oversee payroll processes to guarantee timely and accurate commission payments
• Address employee relations including performance reviews, coaching and safety training
• Contribute to budget planning and provide insights on marketing strategies and sales offers
• Complete additional tasks as directed by your supervisor to support department objectives

Working Conditions

• Work both in the field and office, (70% field work and 30% office work) with travel required as needed

What You’ll Bring to Spectrum

Required Qualifications

Education

•  Bachelor’s degree or equivalent work experience

Experience

• 1+ years of sales experience

Skills

• Knowledge of community sales practices
• Valid driver’s license with satisfactory driving record and auto insurance

Preferred Qualifications

Experience

• 1+ years of supervisory or leadership experience
• 0.5+ years of sales supervisory experience
• Telecommunications and cable industry experience

Skills

• Understanding of Spectrum products and services

In this role, you will oversee the professional operation and quality assurance of your team. This includes scheduling, training, managing, and executing security plans. You will effectively handle multiple priorities, complex situations, and a dynamic team, being prepared to step into the manager's role when needed. 

How You’ll Make an Impact 

• Conduct all aspects of the daily security operations on-site including execution of the overall security plan 
  
• Review, manage, and closeout incident reports 
  
• Coordinate and liaise with internal business partners  
  
• Assist in the preparation of security surveys and post orders 
  
• Coordinate effective staffing, scheduling, and payroll management  
  
• Ensure that required security training is conducted, completed, monitored, and measured  
  
• Make recommendations for positive and negative personnel actions for those under their direct supervision.  
  
• Serve as backup to physical security officer positions when needed to ensure coverage is maintained, including irregular hours and weekends
• Occasional supervision of special events on and off campus 

Working Conditions 

• Office environment 
  
• Willing to work irregular hours and weekend as needed 
  
• Major activity, including walking and standing for significant periods of time 

What You’ll Bring to Spectrum 

Required Qualifications 

• Education 
  
  • Associate's degree or higher in Business Management, Criminal Justice, or related field or equivalent work experience (4+ Years in Corporate Security) 
    
• Experience 
  
  • 4+ years of Physical and/or Corporate Security related experience 
    
• Skills 
  
• • Ability to read, write, speak and understand English  
    
  • Ability to identify critical issues quickly and accurately, and employ appropriate measures  
    
  • Ability to operate radio or telephone equipment and/or console monitors  
    
  • Ability to interact cordially and communicate with the public  
    
  • Ability to successfully complete all training required for the position  
    
  • Ability to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military  
    
  • Ability to develop and implement processes  
    
  • Ability to assess and evaluate complex situations effectively  
    
  • Must possess a valid Driver’s License and have access to reliable transportation  
    
  • Must be willing and able to work flexible schedules  
    
  • Consistently display a professional and positive attitude  
    
  • Direct experience working with access control systems (preference for RS2), guard tour, video systems or other security-related technology  
    
  • Demonstrated proficiency using office software/computer skills (re: MS Office, PPT, Visio, and Excel) 

How You’ll Make an Impact   

• Prepare, record, analyze and report on the energy costs associated with Spectrum’s products and services
• Identify and implement cost savings opportunities through strategic financial analysis
• Assist in tracking and reviewing renewable energy projects, including their cost, RECs and performance
• Review invoicing and reporting for renewable energy project contracts to ensure compliance with terms and conditions
• Collaborate with third parties such as utility tariff departments and service partners to achieve company goals
• Support and apply the strategic plan for the Energy Management Department aligned with Spectrum’s vision
• Adapt to shifting priorities while maintaining focus on broader business objectives

Working Conditions   

• Hybrid schedule with four in-office days weekly

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Bachelor’s degree in Accounting, Business, Energy or a related field

Experience   

• 2+ years of general knowledge in how to analyze electricity cost
• 1+ years working with an electric utility, energy supplier, project developer or energy-intensive company

Skills   

• Proficient in reading, writing and understanding English
• Strong analytical and interpretive skills
• Effective oral and written communication
• Ability to make decisions and solve problems under pressure
• Prioritization and organizational skills
• Demonstrated computer proficiency in Excel, PowerPoint, Word and Access

Preferred Qualifications

Experience

• Industry-related Accounting or Energy work experience
• Experience analyzing and interpreting energy generation data, PPAs, green tariffs and wholesale energy market data

How You’ll Make an Impact 

• Supervise daily operations of a residential sales team to achieve sales targets and grow customer base 
• Recruit, interview, hire and train Residential Connectivity Sales staff, ensuring team development and readiness 
• Set clear expectations and hold team members accountable for results, providing coaching and performance feedback 
• Assess training needs, identify knowledge gaps and implement development plans for
• Residential Connectivity Sales Specialists 
• Collaborate with cross-functional teams and departments to accomplish objectives and support business decisions 
• Oversee payroll approval and commission payments for accuracy and timeliness 
• Maintain up-to-date understanding of Spectrum product offerings, market trends and competitor activity 

Working Conditions 

• Field and office environment with significant time spent outside 
• Exposure to various weather conditions throughout the year 
• Travel required between assigned territories and company facilities 

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• Bachelor’s degree in business or marketing or equivalent work experience 

Experience 

• 2+ years of outside sales or related work experience 

Skills 

• Ability to read, write, speak and understand English 
• Excellent communication, interpersonal and organizational abilities 
• Strong technical and computer proficiency 
• Capability to travel using a reliable personal vehicle, including in adverse weather conditions 
• Comfortable working outdoors for extended periods 
• Familiarity with operating systems, consumer and commercial communications devices and software applications 
• Willingness to work evenings and weekends as needed 
• Accurate documentation skills 
• Valid driver’s license, satisfactory driving record and auto insurance 
• Capability to lift and transport 10-20 pounds 
• Ability to adjust focus and maintain close and peripheral vision 
• Willingness to conduct door-to-door sales in local communities for extended periods 

Preferred Qualifications 

Experience 

• 0.5+ years of sales supervisory experience 

Skills 

• Understanding of direct sales practices 
• Experience in consumer education regarding products and services 
• Knowledge of cable or telecommunications services 

How You’ll Make an Impact

• Guide and support Multi-Tenant Sales Representatives to maximize customer satisfaction and sales performance
• Recruit, interview, hire and train new sales representatives for ongoing team strength
• Supervise daily activities and manage territory assignments to ensure optimal coverage
• Oversee payroll processes to guarantee timely and accurate commission payments
• Address employee relations including performance reviews, coaching and safety training
• Contribute to budget planning and provide insights on marketing strategies and sales offers
• Complete additional tasks as directed by your supervisor to support department objectives

Working Conditions

• Work both in the field and office, (70% field work and 30% office work) with travel required as needed

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree or equivalent work experience

Experience

• 1+ years of sales experience

Skills

• Knowledge of community sales practices
• Valid driver’s license with satisfactory driving record and auto insurance

Preferred Qualifications

Experience

• 1+ years of supervisory or leadership experience
• 0.5+ years of sales supervisory experience
• Telecommunications and cable industry experience

Skills

• Understanding of Spectrum products and services
• Bilingual Spanish
   

How You’ll Make an Impact 

• Supervise daily operations of a residential sales team to achieve sales targets and grow customer base 
• Recruit, interview, hire and train Residential Connectivity Sales staff, ensuring team development and readiness 
• Set clear expectations and hold team members accountable for results, providing coaching and performance feedback 
• Assess training needs, identify knowledge gaps and implement development plans for
• Residential Connectivity Sales Specialists 
• Collaborate with cross-functional teams and departments to accomplish objectives and support business decisions 
• Oversee payroll approval and commission payments for accuracy and timeliness 
• Maintain up-to-date understanding of Spectrum product offerings, market trends and competitor activity 

Working Conditions 

• Field and office environment with significant time spent outside 
• Exposure to various weather conditions throughout the year 
• Travel required between assigned territories and company facilities 

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• Bachelor’s degree in business or marketing or equivalent work experience 

Experience 

• 2+ years of outside sales or related work experience 

Skills 

• Ability to read, write, speak and understand English 
• Excellent communication, interpersonal and organizational abilities 
• Strong technical and computer proficiency 
• Capability to travel using a reliable personal vehicle, including in adverse weather conditions 
• Comfortable working outdoors for extended periods 
• Familiarity with operating systems, consumer and commercial communications devices and software applications 
• Willingness to work evenings and weekends as needed 
• Accurate documentation skills 
• Valid driver’s license, satisfactory driving record and auto insurance 
• Capability to lift and transport 10-20 pounds 
• Ability to adjust focus and maintain close and peripheral vision 
• Willingness to conduct door-to-door sales in local communities for extended periods 

Preferred Qualifications 

Experience 

• 0.5+ years of sales supervisory experience 

Skills 

• Understanding of direct sales practices 
• Experience in consumer education regarding products and services 
• Knowledge of cable or telecommunications services 
• Bilingual Spanish

How You’ll Make an Impact 

• Supervise daily operations of a residential sales team to achieve sales targets and grow customer base 
• Recruit, interview, hire and train Residential Connectivity Sales staff, ensuring team development and readiness 
• Set clear expectations and hold team members accountable for results, providing coaching and performance feedback 
• Assess training needs, identify knowledge gaps and implement development plans for
• Residential Connectivity Sales Specialists 
• Collaborate with cross-functional teams and departments to accomplish objectives and support business decisions 
• Oversee payroll approval and commission payments for accuracy and timeliness 
• Maintain up-to-date understanding of Spectrum product offerings, market trends and competitor activity 

Working Conditions 

• Field and office environment with significant time spent outside 
• Exposure to various weather conditions throughout the year 
• Travel required between assigned territories and company facilities 

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• Bachelor’s degree in business or marketing or equivalent work experience 

Experience 

• 2+ years of outside sales or related work experience 

Skills 

• Ability to read, write, speak and understand English 
• Excellent communication, interpersonal and organizational abilities 
• Strong technical and computer proficiency 
• Capability to travel using a reliable personal vehicle, including in adverse weather conditions 
• Comfortable working outdoors for extended periods 
• Familiarity with operating systems, consumer and commercial communications devices and software applications 
• Willingness to work evenings and weekends as needed 
• Accurate documentation skills 
• Valid driver’s license, satisfactory driving record and auto insurance 
• Capability to lift and transport 10-20 pounds 
• Ability to adjust focus and maintain close and peripheral vision 
• Willingness to conduct door-to-door sales in local communities for extended periods 

Preferred Qualifications 

Experience 

• 0.5+ years of sales supervisory experience 

Skills 

• Understanding of direct sales practices 
• Experience in consumer education regarding products and services 
• Knowledge of cable or telecommunications services 
• Bilingual Spanish

How You’ll Make an Impact 

• Supervise daily operations of a residential sales team to achieve sales targets and grow customer base 
• Recruit, interview, hire and train Residential Connectivity Sales staff, ensuring team development and readiness 
• Set clear expectations and hold team members accountable for results, providing coaching and performance feedback 
• Assess training needs, identify knowledge gaps and implement development plans for
• Residential Connectivity Sales Specialists 
• Collaborate with cross-functional teams and departments to accomplish objectives and support business decisions 
• Oversee payroll approval and commission payments for accuracy and timeliness 
• Maintain up-to-date understanding of Spectrum product offerings, market trends and competitor activity 

Working Conditions 

• Field and office environment with significant time spent outside 
• Exposure to various weather conditions throughout the year 
• Travel required between assigned territories and company facilities 

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• Bachelor’s degree in business or marketing or equivalent work experience 

Experience 

• 2+ years of outside sales or related work experience 

Skills 

• Ability to read, write, speak and understand English 
• Excellent communication, interpersonal and organizational abilities 
• Strong technical and computer proficiency 
• Capability to travel using a reliable personal vehicle, including in adverse weather conditions 
• Comfortable working outdoors for extended periods 
• Familiarity with operating systems, consumer and commercial communications devices and software applications 
• Willingness to work evenings and weekends as needed 
• Accurate documentation skills 
• Valid driver’s license, satisfactory driving record and auto insurance 
• Capability to lift and transport 10-20 pounds 
• Ability to adjust focus and maintain close and peripheral vision 
• Willingness to conduct door-to-door sales in local communities for extended periods 

Preferred Qualifications 

Experience 

• 0.5+ years of sales supervisory experience 

Skills 

• Understanding of direct sales practices 
• Experience in consumer education regarding products and services 
• Knowledge of cable or telecommunications services 

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Leads a team of Residential Connectivity Sales Supervisors and their teams.
• Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Supervisors and their teams.
• Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and or support teams to achieve goals and objectives.   
• Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
• Coach to and follow Charter’s Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Supervisors
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has detailed understanding of Charters product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English Language.
• Excellent communication, interpersonal and organizational skills
• Possess strong technical and computer skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Must be able to work non-traditional work hours such as evenings and weekends
• Valid driver´s license, satisfactory driving record within Company required, standards and auto insurance
• Ability to complete documentation accurately.

Required Education

Bachelor´s degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

5+ years’ of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Knowledge of Direct Sales practices
• Experience with consumer education of products and services
• Knowledge of cable or telecommunications service

Preferred Related Work Experience and Number of Years

• Sales Supervisory experience preferred - 0.5+

WORKING CONDITIONS

• Field and Office environment
• Outside field environment with exposure to inclement weather
• Travel as required

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience

• Responsible for meeting and exceeding budgeted sales goals

• Supervise a team of Multi-Tenant Sales Representatives. May also manage other sales resources as assigned

• Recruit, interview, hire and train Multi-Tenant Sales Representatives

• Support of Multi-Tenant Sales staff will consist of approximately 70% field work and 30% office work.

• Communicate territory assignments to Multi-Tenant Sales Representatives

• Monitor the payroll process and ensure timely and accurate approval of all commissions payment

• Handle employee relation issues, including performance appraisals, coaching, safety training, etc.

• Assist with budget preparation and provide input on marketing issues and sales offers

• Perform other duties as requested by supervisor

WORKING CONDITIONS

• Field and Office environment
• Travel as required

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
• Knowledge of company products and services, preferred
• Knowledge of Community Sales practices
• Vision ability close vision, peripheral vision, and ability to adjust focus

Required Education

• Bachelor´s degree in business or marketing, or equivalent experience required.

Required Related Work Experience and Number of Years

• Sales experience 1 +
• Sales Supervisory experience preferred .5 +
• Telecommunications and cable industry experience preferred

Certifications and/or Licenses

• Valid driver´s license, satisfactory driving record within Company required standards and auto insurance

PREFERRED QUALIFICATIONS

Preferred Education

• Bilingual Spanish

How You’ll Make an Impact 

• Execute specific projects established in the annual audit plan, develop scope and objectives of IT audits while ensuring alignment with audit standards, guidelines, and best practices  
  
• Execute projects related to the NIST Cybersecurity Framework, NIST 800 series, CIS
• Controls, ISO 27001/27002, OWASP, Payment Card Industry, Data Privacy, IT General Controls (ITGC), and other laws and regulations governing the corporation  
  
• Prepare audit summaries and review audit results with senior IT management providing observations and conclusions as well as identifies and communicates gaps and evaluates management action plans and related reporting  
  
• Keep abreast of relevant business developments and evolving IT risk areas 
  
• Contribute ideas and opinions to the internal audit team by identifying relevant automated controls to include in an audit scope 
  
• Design audit programs/procedures to assess their adequacy, and assisting financial/operational auditors in applying IT audit principles and concepts 
  
• Develop and maintains effective relationships within the team and individuals throughout the organization 
  

Working Conditions 

• Office environment 
  
• Expected travel approximately 10-15% 

What You’ll Bring to Spectrum 

Required Qualifications 

• Education 
  
  • Bachelor’s degree in Information Technology, Business, Accounting, or Finance 
• Experience 
  
  • 3+ years of experience in IT audit or public accounting  
  • Experience with various technologies, including networks, platforms, and applications  
  • Experience in information security assessment 
• Skills 
  
  • Ability to read, write, speak and understand English  
  • Ability to define effective audit plans and cultivate channels of communication that align well with key stakeholders and effectively influence at all levels of the organization, including experienced IT auditors 
  • Demonstrated understanding of business processes, financial reporting and information technology audit and control frameworks such as SOX, COBIT, ITIL, and PCI  
  • Demonstrated leadership skills in the areas of leading through influence, relationship building and strategy development and execution  
  • Demonstrated knowledge of risk assessment and familiarity with tools and techniques used to provide control and monitoring mechanisms  
  • Demonstrated knowledge of IT audit methodologies and control frameworks of IT platforms, processes, systems and controls, including areas such as network security, logical access and change management controls at an infrastructure and application level, databases and systems maintenance  
  • Knowledge of cable television products and services, various network architectures, services, systems, applications, development platforms, network/security technologies, and web application security including cross site scripting and SQL injection 
  • Proficiency in information security tools to exploit vulnerabilities in networks and applications  

Preferred Qualifications 

• Education 
  
  • CISA  
  • CIA, CISSP, CISM, CEH, GPEN, OSCP, CPT and/or MBA 
• Experience 
  
  • Big 4 experience 
• Skills 
  
  • Knowledge of PCI Standards, HIPAA, and security 

How You’ll Make an Impact 

• Execute specific projects established in the annual audit plan, develop scope and objectives of IT audits while ensuring alignment with audit standards, guidelines, and best practices  
  
• Execute projects related to the NIST Cybersecurity Framework, NIST 800 series, CIS
• Controls, ISO 27001/27002, OWASP, Payment Card Industry, Data Privacy, IT General Controls (ITGC), and other laws and regulations governing the corporation  
  
• Prepare audit summaries and review audit results with senior IT management providing observations and conclusions as well as identifies and communicates gaps and evaluates management action plans and related reporting  
  
• Keep abreast of relevant business developments and evolving IT risk areas 
  
• Contribute ideas and opinions to the internal audit team by identifying relevant automated controls to include in an audit scope 
  
• Design audit programs/procedures to assess their adequacy, and assisting financial/operational auditors in applying IT audit principles and concepts 
  
• Develop and maintains effective relationships within the team and individuals throughout the organization 
  

Working Conditions 

• Office environment 
  
• Expected travel approximately 10-15% 

What You’ll Bring to Spectrum 

Required Qualifications 

• Education 
  
  • Bachelor’s degree in Information Technology, Business, Accounting, or Finance 
• Experience 
  
  • 3+ years of experience in IT audit or public accounting  
  • Experience with various technologies, including networks, platforms, and applications  
  • Experience in information security assessment 
• Skills 
  
  • Ability to read, write, speak and understand English  
  • Ability to define effective audit plans and cultivate channels of communication that align well with key stakeholders and effectively influence at all levels of the organization, including experienced IT auditors 
  • Demonstrated understanding of business processes, financial reporting and information technology audit and control frameworks such as SOX, COBIT, ITIL, and PCI  
  • Demonstrated leadership skills in the areas of leading through influence, relationship building and strategy development and execution  
  • Demonstrated knowledge of risk assessment and familiarity with tools and techniques used to provide control and monitoring mechanisms  
  • Demonstrated knowledge of IT audit methodologies and control frameworks of IT platforms, processes, systems and controls, including areas such as network security, logical access and change management controls at an infrastructure and application level, databases and systems maintenance  
  • Knowledge of cable television products and services, various network architectures, services, systems, applications, development platforms, network/security technologies, and web application security including cross site scripting and SQL injection 
  • Proficiency in information security tools to exploit vulnerabilities in networks and applications  

Preferred Qualifications 

• Education 
  
  • CISA  
  • CIA, CISSP, CISM, CEH, GPEN, OSCP, CPT and/or MBA 
• Experience 
  
  • Big 4 experience 
• Skills 
  
  • Knowledge of PCI Standards, HIPAA, and security 

How You’ll Make an Impact 

• Supervise daily operations of a residential sales team to achieve sales targets and grow customer base 
• Recruit, interview, hire and train Residential Connectivity Sales staff, ensuring team development and readiness 
• Set clear expectations and hold team members accountable for results, providing coaching and performance feedback 
• Assess training needs, identify knowledge gaps and implement development plans for
• Residential Connectivity Sales Specialists 
• Collaborate with cross-functional teams and departments to accomplish objectives and support business decisions 
• Oversee payroll approval and commission payments for accuracy and timeliness 
• Maintain up-to-date understanding of Spectrum product offerings, market trends and competitor activity 

Working Conditions 

• Field and office environment with significant time spent outside 
• Exposure to various weather conditions throughout the year 
• Travel required between assigned territories and company facilities 

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• Bachelor’s degree in business or marketing or equivalent work experience 

Experience 

• 2+ years of outside sales or related work experience 

Skills 

• Ability to read, write, speak and understand English 
• Excellent communication, interpersonal and organizational abilities 
• Strong technical and computer proficiency 
• Capability to travel using a reliable personal vehicle, including in adverse weather conditions 
• Comfortable working outdoors for extended periods 
• Familiarity with operating systems, consumer and commercial communications devices and software applications 
• Willingness to work evenings and weekends as needed 
• Accurate documentation skills 
• Valid driver’s license, satisfactory driving record and auto insurance 
• Capability to lift and transport 10-20 pounds 
• Ability to adjust focus and maintain close and peripheral vision 
• Willingness to conduct door-to-door sales in local communities for extended periods 

Preferred Qualifications 

Experience 

• 0.5+ years of sales supervisory experience 

Skills 

• Understanding of direct sales practices 
• Experience in consumer education regarding products and services 
• Knowledge of cable or telecommunications services 

How You’ll Make an Impact 

• Supervise daily operations of a residential sales team to achieve sales targets and grow customer base 
• Recruit, interview, hire and train Residential Connectivity Sales staff, ensuring team development and readiness 
• Set clear expectations and hold team members accountable for results, providing coaching and performance feedback 
• Assess training needs, identify knowledge gaps and implement development plans for
• Residential Connectivity Sales Specialists 
• Collaborate with cross-functional teams and departments to accomplish objectives and support business decisions 
• Oversee payroll approval and commission payments for accuracy and timeliness 
• Maintain up-to-date understanding of Spectrum product offerings, market trends and competitor activity 

Working Conditions 

• Field and office environment with significant time spent outside 
• Exposure to various weather conditions throughout the year 
• Travel required between assigned territories and company facilities 

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• Bachelor’s degree in business or marketing or equivalent work experience 

Experience 

• 2+ years of outside sales or related work experience 

Skills 

• Ability to read, write, speak and understand English 
• Excellent communication, interpersonal and organizational abilities 
• Strong technical and computer proficiency 
• Capability to travel using a reliable personal vehicle, including in adverse weather conditions 
• Comfortable working outdoors for extended periods 
• Familiarity with operating systems, consumer and commercial communications devices and software applications 
• Willingness to work evenings and weekends as needed 
• Accurate documentation skills 
• Valid driver’s license, satisfactory driving record and auto insurance 
• Capability to lift and transport 10-20 pounds 
• Ability to adjust focus and maintain close and peripheral vision 
• Willingness to conduct door-to-door sales in local communities for extended periods 

Preferred Qualifications 

Experience 

• 0.5+ years of sales supervisory experience 

Skills 

• Understanding of direct sales practices 
• Experience in consumer education regarding products and services 
• Knowledge of cable or telecommunications services 

How You’ll Make an Impact

• Prepare and review US tax provision in accordance with ASC 740, including FIN 48 calculations
• Maintain and reconcile Spectrum’s deferred tax balances and current income tax expense
• Assist in the preparation of the Spectrum's "tax footnote" and related disclosures including Audit Committee Reports
• Research and recommend solutions to income tax accounting issues
• Establish and maintain process controls for SOX compliance
• Assist with various process enhancements to streamline and automate flow of data
• Prepare and review supporting trial balances, fixed asset reports and other tax work papers
• Prepare and review tax basis balance sheet reports and supporting documentation
• Review consolidated corporate and partnership income tax returns
• Interact with, communicate and respond to requests from other Spectrum departments, Corporate Audit Services and independent external auditors
• Research/understand all pertinent changes in tax law related to federal income tax

Working Conditions

• Office environment

What You’ll Bring to Spectrum
Required Qualifications
Education

• Bachelor’s degree in Accounting or related field
• CPA

Experience

• 5+ years of tax analysis, compliance, and reporting experience
• 5+ years of ASC 740 experience

Skills

• Demonstrated knowledge of US GAAP and technical accounting and reporting requirements including ASC 740 and IRS Code and Regulations
• Ability to analyze and interpret data
• Ability to communicate orally and in writing in a clear and straightforward manner, and with all levels of management and company personnel
• Ability to make decisions and solve problems while working under pressure
• Ability to manage multiple projects and tasks at one time
• Ability to use personal computer and software applications (word processing, spreadsheet, etc.); including advanced Excel skills and familiarity with OneSource Tax Provision software
• Ability to research and resolve technical tax issues
• Ability to manage people as well as projects simultaneously
• Ability to show judgment and initiative to accomplish job duties
• Maintain confidentiality and prioritize effectively Knowledge of accounting theory

Preferred Qualifications
Experience

• 3+ years of Big 4 experience
• 2+ years of management or leadership experience

Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST

• Leading a team of representatives using encouragement and accountability to create a cohesive work unit
• Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
• Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma with some college course work in business or related field; equivalent experience
• Experience: 5-7 years of customer service/call center experience
• Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
• Skills: Effective communication, supervision, organization, time management
• Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
• Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

• Additional Experience: 3+ years of supervisory or leadership experience

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Part Time Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
•  

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Earn $22.00/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact   

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High school diploma or equivalent

Skills   

• Ability to read, write, speak and understand English and Spanish
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively
• Bilingual Spanish Required

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

#ZRSM2

How You’ll Make an Impact   

• Collaborate with senior management to review curriculum and identify new training needs
• Assess team performance and recommend solutions to address gaps and enhance results
• Oversee the rollout of training and leadership development programs, ensuring successful adoption
• Define objectives for all training initiatives and measure their effectiveness
• Provide coaching and development to employees during and after training sessions
• Coordinate resources, schedules and logistics for seamless training delivery
• Manage external resources to optimize quality and cost efficiency
• Stay current with learning strategies and facilitate training sessions as needed

Working Conditions   

• Fast paced office environment
• Travel as required

What You’ll Bring to Spectrum   

Required Qualifications   

Education

• Bachelor’s degree in Human Resource Development, Business Administration or related field, or equivalent experience

Experience

• 5+ years training experience
• 3+ years management experience
• 2+ years project management experience
• Call Center experience

Skills

• Strong verbal and written communication skills
• Ability to communicate across all levels of the organization
• Professional interaction with the public
• Ability to maintain confidentiality
• Effective under pressure with sound decision-making and problem-solving skills
• Project management skills with ability to manage multiple priorities and meet deadlines
• Proficient with computers, spreadsheets, databases and MS Office applications
• Ability to work independently and lead teams
• Advanced skills in evaluating training impact and knowledge of adult learning principles
• Skills in teambuilding, facilitation and presentation

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Earn $20.50/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Our Field Ops teams operate on the ground and on the move, in both small towns and big cities, to deliver high-quality communications and entertainment products to our customers. We play an essential, visible role in keeping these communities connected by installing, maintaining and troubleshooting to optimize the performance and reliability of our network.

As a Supply Chain Technician, you serve as a critical part of our operation. By supplying technicians, retailers, and contractors with the resources they need, you maintain Spectrum’s mission and goals to provide our customers with best-in-class products and services. You possess the ability to fulfil orders, deliver products, process returned equipment, and handle shipping and receiving by navigating forklifts. Supply Chain Technicians work on a high-performing, collaborative team. It is a career that develops as you do, with opportunities to grow and increase your compensation.

WHAT OUR SUPPLY CHAIN TECHNICIANS ENJOY MOST

• The hours – Many other supply chain roles start off with less desired shifts until you build seniority, but here at Spectrum we have a M-F 7a-4p schedule.
• The team aspect – You build a lot of great relationships as you work as a team on a day-to-day basis.
• The pay and benefits – Spectrum really takes care of our employees.
  Supply Chain Technicians work together as a team to maintain secure inventory storage and control of materials and CPE into/out of the warehouse. You must be comfortable working in an industrial warehouse environment, operating machines, and at times doing some heavy lifting.

What You'll Bring to Spectrum

Required Qualifications

• Experience: Previous (1+) experience in a warehouse environment
• Education: High School diploma or equivalent
• Technical Skills: Basic proficiency in Microsoft Office software applications (MS Word, Excel, etc.), bar coding equipment
• Skills: Basic math skills, organization, communication, customer service, team player
• Abilities: Ability to obtain certification for handling equipment, manage projects and deadlines, operate company owned vehicles
• Travel Ability: Valid driver’s license with satisfactory driving record within company and State DOT standards
• Schedule: M-F 7am-4pm

Preferred Qualifications

• Strong computer skills
• Previous experience driving a commercial box truck

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

#ZRSM2

Responsible for managing retention agent in an effort to retain existing customers from disconnecting while retaining and upselling core products i.e. Video, Data, and Phone. Coach, monitor, develop, lead, model, motivate, analyze, organize, staff, and train, so that customers, employees, and owners are successful towards our goal of being America’s leading service provider.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.
Supervise agents to ensure a high level of customer satisfaction, professionalism, and courtesy during all retention transactions exists and is sustained.
Consistently meet or exceed weekly and monthly retention activity goals by coaching agents to sound telephone based customer save techniques.
As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improved retention rate.
Ensure that agents are educated on and abide by the business rules surrounding the retaining of a customer. These business rules include but are not limited to extension of promotions, credit usage, and escalation of service-related issues.
Ensure thorough understanding of the agent as well as the supervisor compensation/commission plans in order to coach to specific behaviors that will improve save yield and, therefore, improve commission earnings potential.
Manage agent compliance of call handling metrics to include productive time, schedule adherence, handle time, after call work, an d other metrics as necessary.
Analyze and provide statistically-based recommendations on ways to improve agent save performance.
Manage agents performance by providing frequent coaching based upon call monitoring and save performance.
Provide recommendations on save offers and business rules to support Charter’s strategy.
Master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
Acquire, demonstrate and instruct thorough knowledge of competitors’ pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of Charter’s and competitors’ products and services.
Ability to successfully manage difficult customer calls that require issue resolution.
Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone)
Ability to work variable hours; may include weekends, holidays, and split days off
 

Required Education

Minimum of Associates college degree in marketing, sales or related field or equivalent experience

Required Related Work Experience and Number of Years

Call center experience in the areas of customer service and/or phone sales - 3-5

WORKING CONDITIONS

Office environment

Responsible for managing retention agent in an effort to retain existing customers from disconnecting while retaining and upselling core products i.e. Video, Data, and Phone. Coach, monitor, develop, lead, model, motivate, analyze, organize, staff, and train, so that customers, employees, and owners are successful towards our goal of being America’s leading service provider.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.
Supervise agents to ensure a high level of customer satisfaction, professionalism, and courtesy during all retention transactions exists and is sustained.
Consistently meet or exceed weekly and monthly retention activity goals by coaching agents to sound telephone based customer save techniques.
As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improved retention rate.
Ensure that agents are educated on and abide by the business rules surrounding the retaining of a customer. These business rules include but are not limited to extension of promotions, credit usage, and escalation of service-related issues.
Ensure thorough understanding of the agent as well as the supervisor compensation/commission plans in order to coach to specific behaviors that will improve save yield and, therefore, improve commission earnings potential.
Manage agent compliance of call handling metrics to include productive time, schedule adherence, handle time, after call work, an d other metrics as necessary.
Analyze and provide statistically-based recommendations on ways to improve agent save performance.
Manage agents performance by providing frequent coaching based upon call monitoring and save performance.
Provide recommendations on save offers and business rules to support Charter’s strategy.
Master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
Acquire, demonstrate and instruct thorough knowledge of competitors’ pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of Charter’s and competitors’ products and services.
Ability to successfully manage difficult customer calls that require issue resolution.
Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone)
Ability to work variable hours; may include weekends, holidays, and split days off
 

Required Education

Minimum of Associates college degree in marketing, sales or related field or equivalent experience

Required Related Work Experience and Number of Years

Call center experience in the areas of customer service and/or phone sales - 3-5

WORKING CONDITIONS

Office environment

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
• Develop new sales strategies within the call center to maximize opportunities
• Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture.
• Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership.
• Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.
• Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.
• Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.
• Perform other duties as requested.

Required Qualifications

Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to recruit, develop, maintain and optimize a team of sales professionals
• Knowledge of voice, data and television products and services
• Bilingual: Spanish

Education

• High School diploma or equivalent

Related Work Experience and Number of Years

• Inside Sales experience, commercial experience preferred - 2-3
• Supervisory experience preferred, preferably in an inside sales capacity - 1-2

Preferred Qualifications

Preferred Education

• 2+ years post high school education preferred

Working Conditions

• Office environment
• Exposure to moderate noise levels
• Occasional travel as required

How You’ll Make an Impact   

• Coach and develop Sales Supervisors to elevate team performance and enhance the customer experience
• Motivate your team to consistently reach and surpass established sales targets
• Develop and implement new sales strategies within the call center to maximize revenue opportunities
• Monitor individual and team sales performance and quality standards daily to ensure excellence
• Oversee revenue goals, including connects, upgrades and additional revenue-generating units, to ensure targets are met or exceeded
• Foster interdepartmental relationships to align with Spectrum initiatives and respond promptly to customer and employee inquiries
• Handle escalated customer complaints and perform additional duties as assigned by management

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Bachelor’s Degree or equivalent work experience

Experience   

• 5+ years of call center management experience
• 1+ year of call center sales management experience

Skills  

• Ability to read, write, speak and understand English 
• Knowledge of cable and telecommunications products and services 
• Ability to work variable hours 
• Ability to work a five-day work week which must include one weekend day 

Physical Requirements

• Ability to work seated for prolonged periods of time 

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Develop and implement customer solution tactics to increase customer loyalty to reduce churn while optimizing revenue and minimizing account discounting.
• Create, recommend and execute proactive/reactive gap closure plans when trending over churn budget.
• Continually review, track and analyze customer solutions programs and existing customer base profiles for opportunities and gaps.
• Partner with cross functional teams (i.e. Marketing, Care, Direct Sales) on business case development for customer solutions programs.
• Track offer performance and ensure offer mix has appropriate churn reduction and ARPU protection balance.
• Develop and implement front line incentive reward/recognition programs specifically focused on retention of Charter's products and services.
• Develop weekly customer solutions performance reports to include, but not be limited to, disconnect by reason, number of saves, churn/migration analysis, and employee save summaries.
• Effectively utilize all processes, data, reports, and programs to maximize department, campaign, and individual results.
• Ensure competence and continuity of Customer Solutions Representatives and Customer Solutions Supervisor by assisting in recruiting, training and development, appraisal and motivation techniques and tools.
• Develop accountability standards and manage employee productivity and performance.
• Encourage feedback to cultivate a best-in-class knowledgeable and customer-oriented team environment.
• Partner with other departments (i.e., Care, Network Operations Center, ) to ensure calls get routed correctly.
• Partner with the KMAs/Field Representatives on disconnect processes with specific focus on better retention of non-pay customers and field saves.
• Present to Sr Management and/or Leadership Team, as required.
• Perform other duties as requested

WORKING CONDITIONS

• Office environment
• Travel required, approximately 15%

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Knowledge of cable television products and services
• Knowledge of cold call sales skills

Required Education

• Bachelor's degree, customer service or related field, or equivalent experience

Required Related Work Experience and Number of Years

• Demonstrated success in consumer credit/collection business management - 5+

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Knowledge of cable television and associated billing systems is strongly preferred

Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach’s offering to advertisers. As an Account Executive, you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions.

PAY STRUCTURE

Our compensation model empowers high performers to control their earnings. A modest base salary is coupled with a competitive commission structure from day one. With up to 12% commission on new business, top performers surpass traditional salary expectations. We offer the tools, support, and opportunities for rapid success, providing exceptional upside for those driven by performance-based pay.

DUTIES AND RESPONSIBILITIES

• Achieve sales and strategic goals
• Cultivate and nurture connections with brands and marketing/advertising agencies
• Recognize business challenges that Spectrum Reach’s media solutions can address; connect solutions with business challenges
• Oversee sales forecasting and reporting for your Book of Business
• Communicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertise
• Deliver client results that earn repeat business
• We’re an enthusiastic team with a culture of excellence. On any given day, you’ll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks.

WHAT YOU’LL BRING TO SPECTRUM REACH

Required Qualifications

• Proven track record of exceeding revenue expectations
• 1+ years outside or B2B sales experience
• Ability to use data in the development and sale of a media strategy
• Adept at presenting complex solutions in a simple, easy to understand manner
• Understanding of the media landscape and evolving dynamics of advertising within it
• Strong presentation skills with the ability to speak with C-level clients; confident in negotiating
• Local and regional travel; valid driver’s license and safe driving record

Preferred Qualifications

• Accustomed to building processes to hold yourself accountable to goals; own your day
• Familiarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technology
• Ideally have progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agencies
• Knowledge of Salesforce
• Ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellence
• Knowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.)
• Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers.

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact   

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High school diploma or equivalent

Skills   

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

#ZRSM2

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.

What our Call Center Sales Representatives Enjoy Most About the Role

• Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. 
• Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors. 
  
  

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues. 
• Proven sales techniques with consistent achievement of sales goals. 
• Proficiency in computer and consumer electronics. 
• Competence in using personal computers and relevant software applications, including billing systems. 
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks. 
• Demonstrated judgment and initiative in accomplishing job duties. 
• Working knowledge of cable communications products and services, including TV, internet, and telephone. 
   

Preferred Qualifications

• 2+ years of call center sales experience.

#ZRSM2

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.

What our Call Center Sales Representatives Enjoy Most About the Role

• Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. 
• Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors. 
  
  

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues. 
• Proven sales techniques with consistent achievement of sales goals. 
• Proficiency in computer and consumer electronics. 
• Competence in using personal computers and relevant software applications, including billing systems. 
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks. 
• Demonstrated judgment and initiative in accomplishing job duties. 
• Working knowledge of cable communications products and services, including TV, internet, and telephone. 
   

Preferred Qualifications

• 2+ years of call center sales experience.

#ZRSM2

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak, and understand multiple languages (English and Spanish) 
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed
• Bilingual - English/Spanish

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact   

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High school diploma or equivalent

Skills   

• Ability to read, write, speak and understand English and Spanish
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

#ZRSM2

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing ones. Your expertise will drive our revenue growth and enhance customer satisfaction.

What our Call Center Sales Representatives Enjoy Most About the Role

• Deliver Exceptional Service: You will collaborate with other departments to resolve customer issues and promote current marketing campaigns and promotions. 
• Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls. 
• Maximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. 
• Become a Product Expert: You will master order processing systems and explain all products and services to customers, while staying informed about competitors. 

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward, and professional communication with customers and colleagues. 
• Proven sales techniques with consistent achievement of sales goals. 
• Proficiency in computer and consumer electronics. 
• Competence in using personal computers and relevant software applications, including billing systems. 
• Strong verbal and written communication skills. Effective organizational skills with the ability to prioritize tasks. 
• Demonstrated judgment and initiative in accomplishing job duties. 
• Working knowledge of cable communications products and services, including TV, internet, and telephone. 

Preferred Qualifications

• 2 + years call center sales experience.

#ZRSM2

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

This role will provide direct support to the administration, purchasing, tracking, and monitoring of assets in the Charter Supply Chain environment. Provides critical data and input to the planning, coordinating, distribution, and accurate accounting of all assigned CPE and materials. Provides multiple layers of support to internal and external customers in material and support item acquisitions and management.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Creates Purchase Orders in support of Supply Chain operations and other internal customer requirements as assigned.
• Executes receiving for materials, CPE, internal, and external operational support.
• Interfaces with Purchasing Dept. in resolving purchase order discrepancies, including purchase order corrections, and maintains the direct handling responsibility for freight claims.
• Assists in mitigating and correcting ordering errors by internal customers as well as administering the maintenance of the materials ordering platform.
• Executes multiple functions required to establish new parts, deplete former versions, and to address excess and obsolete inventories.
• Regularly interfaces with Field Operations and Construction personnel in order prioritization and fulfillment matters.
• Oversees special product order execution through to Field Operations.
• Assists in cycle count timely completion and performs related discrepancy research.
• Prepares and directs inter-branch transfer shipping and receiving within JDE.
• Provides resolution of material issues, validation to SCORE, and builds / maintains daily transactional packages.
• Directs non-standard refurbishment shipments, monitors returned finished products.
• Performs other associated duties as assigned.