As a Senior Solutions Architect at RapidScale, you will serve as a strategic advisor, connecting complex multi-cloud technologies with the evolving business needs of our clients. Working closely with the sales organization, you will lead discovery engagements, develop business-aligned solution strategies, and design hybrid and multi-cloud architectures — consistently prioritizing measurable outcomes over individual technologies. In this role, you will maintain deep expertise across RapidScale’s hosted solutions while providing high-level guidance on our public cloud services. You will also be responsible for effectively coordinating with our public cloud specialists, ensuring seamless engagement for advanced discovery and solution design when client requirements call for public cloud–focused architectures. RapidScale does today and roadmap item to show clients current and future business outcomes.

Key Responsibilities

Client Discovery & Consulting

• Lead technical discovery engagements with customers to uncover business goals, pain points, and drivers.
• Translate requirements into tailored, outcome-focused cloud and infrastructure solutions.
• Run workshops, whiteboarding sessions, and stakeholder interviews.
• Balance breadth and depth, knowing when to go deep on architecture vs. when to focus on business outcomes based on the different customer personas you encounter in each customer engagement.

Solution Architecture & Design

• Architect hybrid and multi-cloud environments, aligning with performance, availability, security, and compliance needs.
• Represent our hosted cloud and other core offerings at a deep technical level, fully scoping, architecting, and presenting solutions comprised of these services.
• Represent our public cloud offerings at a high level, identifying customer needs that dictate a public cloud solution, and pulling in public cloud specialists as needed for deeper scoping, solutioning, and presentation of these solutions.
• Collaborate to architect multi-cloud and hybrid cloud solutions across both hosted and public cloud service sets, ensuring the best alignment with customer outcomes.

Collaboration & Leadership

• Act as the technical lead throughout the sales cycle, from discovery to hand-off.
• Collaborate with sales, product, and specialist teams to align solutions with account strategy.
• Participate in RFPs, solution reviews, and scope definitions.

Security and Compliance

• Design security architectures including MDR, SOCaaS, IAM, SIEM/SOAR, and vulnerability management.
• Ensure solutions align with compliance standards (HIPAA, PCI, GDPR, ISO, NIST).

Networking & Connectivity

• Design secure, high-performance networks integrating SD-WAN, VPN, DNS, TCP/IP, and firewalls across on-prem and cloud environments.

Technology Evangelism

• Stay current on emerging tech (cloud, AI/ML, automation, cybersecurity) and translate innovation into business strategy.
• Educate clients and internal teams on current and future-state capabilities.
• Translate innovative technology solutions RapidScale does today and roadmap item to show clients current and future business outcomes

Minimum Qualifications

• A BA/BS Degree with 6+ years of experience, or a MS Degree with 4+ years of experience, or a Ph.D with one year of experience, or 10 years of overall experience without a degree
• Professional Level Public Cloud Certification (AWS, Azure, Google)
• Demonstrated experience working in the context of a sales team
• Strong presentation, written and verbal communication skills

Preferred Qualifications

• Excellent communication and presentation skills with the ability to articulate complex technical concepts to nontechnical stakeholders.
• Hosted Cloud / Traditional IT: Deep knowledge of private cloud and data center architectures (VMware, Citrix, storage, networking)
• Public cloud: High-level knowledge of AWS/Azure/GCP, how they differ from traditional IT approaches, why businesses use them.
• Security and compliance: Experience with managed security services and designing secure, compliant architectures.
• Networking: Strong understanding of hybrid connectivity, SD-WAN, VPN, DNS, and firewalls.
  Storage, Backup and DR: Design experience with SAN and NAS, backup and data protection approaches, technologies and approaches for replication and disaster recovery.
• DevOps & Automation: Familiarity with CI/CD pipelines, IaC, and modern deployment practices is a plus.
• Compensation: Compensation includes a base salary in the range of $0.00 - $0.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of .
• Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

As RapidScale continues to expand its partner ecosystem and indirect go-to-market strategy, we are investing in operational excellence that enables scalable growth across Channel, Spectrum Business, Alliances, and strategic partner organizations.

RapidScale is seeking a Sales Enablement Manager to drive operational excellence across the company's indirect GTM motions. Reporting to the Senior Director of GTM Operations, this role will support Channel, Spectrum Business, Alliances, and other indirect selling organizations by designing scalable business processes, improving operational efficiency, and delivering actionable insights that enable partner-driven growth.

This individual will work cross-functionally with Sales, Alliances, Marketing, Finance, Revenue Operations, Product, Customer Success, and executive leadership to optimize partner programs, streamline operational processes, improve forecasting and reporting, and ensure consistent execution across multiple routes to market. The ideal candidate is highly analytical, process-oriented, and collaborative, with experience supporting partner organizations in a technology, cloud, SaaS, or managed services environment.

What You'll Do

Partner & Channel Operations

• Support operational initiatives across RapidScale's indirect routes to market, including Channel, Spectrum Business, Alliances, and strategic partner organizations.
• Partner with business leaders to identify operational improvements that increase partner productivity and business performance.
• Develop scalable operational processes that support continued growth of partner programs.

Business Operations & Process Improvement

• Design, document, and continuously improve business processes supporting partner lifecycle management, opportunity management, partner engagement, and program execution.
• Identify operational bottlenecks and implement solutions that improve efficiency and consistency.
• Support cross-functional process alignment across Sales, Marketing, Finance, Customer Success, Product, and Revenue Operations.

Partner Program Operations

• Support operational execution of partner programs, incentives, onboarding, governance, and business planning.
• Coordinate program rollouts and operational readiness across internal and external stakeholders.
• Ensure operational consistency across multiple partner types and routes to market.

Analytics & Business Insights

• Develop dashboards, KPIs, and reporting that measure partner performance, pipeline, revenue contribution, and operational health.
• Analyze business trends to identify opportunities for growth and process optimization.
• Deliver executive reporting that supports strategic decision making.

Cross-Functional Collaboration

• Partner closely with Alliances, Channel Sales, Spectrum Business, Marketing, Finance,

Product Management, Customer Success, and Sales Operations.

• Coordinate cross-functional initiatives supporting indirect revenue growth.
• Support organizational change management related to new programs, systems, and business processes.

Operational Governance

• Maintain operational documentation, business rules, and process standards.
• Support CRM data quality, reporting accuracy, forecasting, and operational compliance.
• Recommend improvements to systems, workflows, and technology that enhance partner operations.

Qualifications

Minimum

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
• Experience in Partner Operations, Channel Operations, Sales Operations, Revenue Operations, Business Operations, or a related function.
• Experience supporting indirect sales organizations, partner ecosystems, or alliance programs.
• Experience improving business processes and driving operational excellence.
• Strong analytical and problem-solving skills with experience interpreting business performance data.
• Experience creating executive dashboards, KPIs, and operational reporting.
• Experience working within CRM platforms and business reporting tools.

Preferred Qualifications

• Experience supporting cloud, managed services, SaaS, or enterprise technology organizations.
• Experience supporting Channel, Cox Business, Alliances, hyperscalers, or strategic partner ecosystems.
• Familiarity with Salesforce, Power BI, Tableau, CRM analytics, or similar reporting platforms.
• Experience designing partner programs, operational governance, and business planning processes.
• Experience working with AWS, Microsoft Azure, Google Cloud, VMware, or other enterprise technology partners.
• Experience supporting multi-route-to-market organizations.

The Senior Lead Project / Program Manager leads large, complex, enterprise initiatives that span multiple technical teams, business functions, and organizational priorities. This role provides strategic leadership across the full project and program lifecycle while serving as a trusted partner to professional services leadership, , Operations, Architecture, and executive stakeholders. As a recognized subject matter expert, the Senior Lead Project / Program Manager drives execution of highly complex technical initiatives, establishes scalable governance and delivery frameworks, pilots new operating models, and influences strategy through disciplined program management, risk mitigation, and operational excellence. This role owns strategic portfolios of related initiatives, balances competing priorities across multiple stakeholders, and continuously improves how Engineering delivers business value.

Duties & Responsibilities

• Lead large, complex projects and strategic programs involving multiple technical teams, cross-functional dependencies, executive stakeholders, and organizational priorities.
• Provide leadership across the complete project and program lifecycle, including intake, planning, estimation, governance, dependency management, risk assessment, execution, implementation, scope management, change management, and post-implementation review.
• Partner closely with Professional Services leaders, architects, Operations, and business stakeholders to successfully deliver complex technical initiatives involving cloud infrastructure, platform engineering, networking, security, software delivery, automation, and operational systems.
• Apply strong technical judgment to understand engineering architecture, delivery dependencies, implementation risks, and operational impacts while facilitating informed decision-making and removing delivery obstacles.
• Serve as a recognized subject matter expert within Engineering, Sales, and Project Management, providing guidance on delivery strategy, governance, prioritization, issue resolution, and organizational execution.
• Own strategic portfolios of related initiatives, balancing competing priorities, organizational risk, resource constraints, funding considerations, and executive expectations to maximize customer and business value.
• Pilot new project workflows, delivery methodologies, governance models, and project types; document lessons learned; and operationalize successful practices across the Professional Services organization.
• Define, implement, and continuously improve enterprise project and program management standards, governance frameworks, and delivery best practices that improve consistency, predictability, and execution quality across Professional Services.
• Build strong partnerships with senior leaders, directors, vice presidents, and executives by developing business cases, executive presentations, ROI analyses, status reporting, and strategic recommendations that support informed decision-making.
• Identify systemic delivery risks, organizational dependencies, and process improvement opportunities that enhance engineering execution, operational efficiency, customer outcomes, and business performance.
• Manage scope across multiple engagements and prevent scope creep through proper documentation, escalation and change control processes.
• Establish meaningful success metrics across engineering programs, including delivery predictability, customer satisfaction, operational performance, resource utilization, financial outcomes, quality, and organizational effectiveness.
• Coach and mentor project managers and cross-functional team members by sharing best practices, strengthening delivery capabilities, and advancing project and program management maturity across the organization.

Qualifications & Attributes

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field and 8 or more years of experience leading complex engineering projects, enterprise programs, technical product delivery, or management consulting. The right candidate could also have a master's degree with 6 or more years of experience, a Ph.D. with 3 or more years of experience, or 12 or more years of related professional experience.
• Demonstrated success leading enterprise-scale engineering projects and strategic programs spanning multiple organizations, technologies, executive stakeholders, and business functions.
• Strong understanding of engineering delivery methodologies (waterfall and agile), project and program governance, portfolio management, dependency management, risk management, tight scope management, software development lifecycles, cloud infrastructure, and operational delivery models.
• Demonstrated technical credibility with the ability to understand technical architecture, infrastructure modernization, cloud platforms, software delivery, technical dependencies, and implementation risks without serving as the technical design authority.
• Proven ability to influence strategy, delivery approaches, governance decisions, and organizational priorities through data-driven recommendations and executive-level communication.
• Experience designing and implementing scalable project management frameworks, governance processes, operating models, playbooks, and delivery standards that improve organizational effectiveness.
• Demonstrated ability to oversee the coordinated work of multiple teams and individuals, influence without direct authority, and successfully lead complex cross-functional initiatives in highly matrixed organizations.
• Exceptional executive communication, presentation, facilitation, negotiation, and stakeholder management skills with the ability to build trust and influence decisions at all organizational levels.
• Strong business acumen with experience applying financial analysis, ROI evaluation, prioritization frameworks, and strategic planning to engineering investments and delivery decisions.
• Demonstrated success operating independently in ambiguous environments while managing competing priorities, organizational change, and evolving business objectives.
• Passion for continuous improvement, operational excellence, and advancing the maturity of consulting and professional services project and program management practices across the organization.

The Professional Services team is looking for a consultative Project & Program Manager to drive our customers' large-scale technology and business transformation initiatives. You will be at the forefront of guiding large-scale, complex initiatives and helping customers drive business transformation projects and programs. You will be responsible for gathering business, technical, operational, and commercial objectives from the customer and working backwards to build and maintain a successful engagement. Your ultimate goal will be to drive customer satisfaction, delivery excellence, and business value through high-level and tactical communication, strong cross-functional leadership, disciplined execution, thoughtful resource planning, and effective management of delivery metrics, financial performance, and outcomes.

Duties and Responsibilities

• Lead large-scale, complex cloud, infrastructure, cybersecurity, and business transformation programs for RapidScale's strategic and enterprise customers.
• Serve as the primary engagement leader, partnering with executive stakeholders to define business outcomes, align priorities, and ensure successful delivery of transformational initiatives.
• Independently plan, execute, and govern multiple concurrent projects and programs, ensuring alignment to customer objectives, contractual commitments, scope, financial targets, and delivery milestones.
• Build and maintain trusted advisor relationships with customer executives, sponsors, and key stakeholders by providing strategic guidance, proactive communication, and consultative leadership throughout the engagement lifecycle.
• Lead cross-functional teams across Professional Services, Engineering, Product, Support, Sales, Customer Success, and partner organizations to deliver integrated cloud and managed services solutions.
• Facilitate executive steering committees, governance reviews, and program status meetings, translating complex technical, operational, and financial information into clear business recommendations and actionable decisions.
• Own engagement governance, including management of risks, issues, assumptions, dependencies, changes, escalations, scope management and stakeholder communications.
• Drive delivery excellence through disciplined program controls, resource planning, forecasting, budget management, milestone tracking, and performance measurement.
• Own the financial performance of assigned engagements, including revenue realization, profitability, forecast accuracy, scope management, and overall program health.
• Apply business and financial acumen to delivery decisions by evaluating tradeoffs, identifying risks and opportunities, and helping customers align investments to desired business outcomes and return on investment.
• Monitor customer satisfaction and engagement health, proactively identifying concerns, leading corrective actions, and driving successful business outcomes that strengthen long-term customer relationships.
• Collaborate with leadership to optimize resource allocation across projects and programs, balancing customer commitments, organizational priorities, technical capabilities, and delivery capacity.
• Identify opportunities for process improvement, operational efficiency, and service innovation both within customer environments and across RapidScale delivery practices.
• Contribute to the evolution of RapidScale's Project and Program Management methodology by establishing best practices, improving governance standards, mentoring team members, and driving continuous improvement initiatives.
• Support onboarding and development of new team members through knowledge sharing, coaching, and mentorship.
• Escalate issues, risks, scope variances and any identified challenges that require leadership attention.

Qualifications & Attributes

• Bachelor’s degree in a relevant field (or equivalent experience) and 6 years’ experience leading complex technology programs, consulting engagements, or business transformation initiatives within cloud, managed services, professional services, or enterprise technology environments.
• The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
• Experience leading large-scale cloud, infrastructure, migration, modernization, or enterprise technology transformation initiatives.
• Strong commercial focus with demonstrated ability to balance customer outcomes, delivery excellence, financial performance, and business objectives for both our clients and RapidScale.
• Demonstrated success managing program financials, including budgeting, forecasting, profitability, scope management, and engagement health.
• Strong business acumen with the ability to apply ROI and cost-benefit analysis to prioritization, investment decisions, and delivery strategy.
• Experience managing executive-level customer relationships and facilitating governance with senior business and technology stakeholders.
• Executive presence with exceptional written, verbal, and presentation skills, including the ability to communicate effectively with customer executives and internal leadership teams.
• Proven ability to lead and influence cross-functional teams without direct authority across technical, operational, and business functions.
• Demonstrated success shaping standards, improving operating models, implementing governance frameworks, and driving process improvement initiatives.
• Experience leading cross-functional teams delivering technical solutions, professional consulting services, or managed services, preferably within enterprise customer environments.
• Knowledge of enterprise IT infrastructure, cloud technologies, software development and delivery methodologies, cybersecurity, professional services, and/or managed services environments.
• Strong analytical, problem-solving, and decision-making capabilities with the ability to navigate ambiguity and competing priorities.

Preferred Qualifications

• PMP, PgMP, PMI-ACP, Agile, Lean, CAPM, Prosci,or similar project, program, or change management certifications, or Cloud Specific technology certifications
• Experience within managed services, cloud consulting, professional services, or enterprise technology organizations.
• Familiarity with AWS, Microsoft Azure, Google Cloud Platform, VMware, cybersecurity, or infrastructure modernization initiatives.

The Human Resources Manager plays a vital role in implementing and managing human resources policies and programs. The HR Manager will oversee areas of recruitment, employee relations, organizational effectiveness, and performance management, all of which are aligned with company goals. You’ll work closely with the leadership team to support and implement effective short and long-term strategies to achieve organizational objectives. As you efficiently manage employee interactions, your goal is to provide excellent service with an appropriate sense of urgency.

How You’ll Make an Impact 

• Partner with respective client groups to understand their business challenges and to ensure effective and timely HR support.
• Provide day-to-day performance management guidance to managers (coaching, counseling, career development, corrective actions, etc.) and plays an instrumental role in the administration of the annual performance management and compensation planning processes.
• Maintain employee files in the HRIS database to analyze trends and metrics to recommend, design, and implement solutions, programs, and processes that will drive organizational effectiveness.
• Collaborate with HR Centers of Excellence (COEs) including recruiting, compensation, benefits, employee relations, etc.) to provide best-in-class HR support and programs to assigned client groups.
• Participate in enterprise-wide HR initiatives to effectively manage organizational changes.
• Manage and resolve complex employee relations issues including EthicsPoint reports and conduct thorough and objective investigations; assist with unemployment and workers compensation claims, leave administration, and ADA accommodations.
• Ensure company policies are administered fairly and consistently throughout the area of responsibility; monitor legal compliance with all applicable local state and federal employment laws, including but not limited to FLSA, FMLA and ADA to provide a supportive work environment while minimizing risk/exposure to the company. 

Work Environment 

• Office environment
• Travel as required

What You’ll Bring to Spectrum

Required Qualifications 

Education 

• Bachelor’s degree in human resources, business or organizational behavior or related field or equivalent experience 

Experience 

• 5+ years of human resources experience 

Skills 

• Effective, professional communication skills; must be able to publicly address all levels of management and company personnel
• Deep understanding of HR practices and industry knowledge to evaluate and resolve complex HR issues
• Knowledge of employee benefit programs to communicate and oversee annual enrollment
• Knowledge of local state and federal employment laws and procedures; staffing and employment practices; employee relation's procedures and applicable law; wage and hour laws; recruitment trends and technologies
• Demonstrated PC skills and MS Office skills
• Can deal with issues and subject matter in ways that requires considerable sensitivity, discretion, and judgment
• Project management skills
• Ability to supervise the work of others
• Decision maker that can work independently to solve problems 

Preferred Qualifications

Education 

• Certifications for Human Resource Professionals (PHR, SPHR) preferred
• Master’s Degre

Experience

• 2+ years in a management or leadership role

License

• Valid driver's license with satisfactory driving record within company required standards preferred

Part of Charter Communications, Spectrum News is made up of over 30 hyper-local news and regional sports networks that are constantly expanding and dedicated to producing original, unbiased, and high-quality content. We use innovative journalistic approaches, backed by comprehensive research, to engage and inform viewers on the most essential news, issues, and events taking place in their communities.

Beyond TV news distribution, our newsrooms publish via the Spectrum News app and connected television. We’re committed to providing viewers with 24-hour news—no matter how, when, and where they want it. Check out all the ways we share news on the Spectrum News Mobile App.

BE PART OF THE CONNECTION

As a Producer, you’ll serve as the heart of the newsroom. You’ll lead the charge on driving local news coverage and determining the most important stories of the. You'll collaborate with your colleagues to tell the news that matter in your community and around the country, making decisions about what to air and when, and how to keep our audience informed.

WHAT OUR PRODUCERS ENJOY MOST

• Developing an in-depth understanding of local and breaking news
• Creating newscasts that attract and hold audiences’ attentions
• Transforming stories from a simple pitch into a hit that inspires and delights viewers
• Collaborating with colleagues to determine what goes on air

As a part of Spectrum News, you’re creative, highly technical, and ready to bring your community’s stories to life in our newsroom. You value accuracy and want to leverage your curiosity and storytelling abilities to share inspiring news across multiple platforms. Each day is fast-paced in a constantly evolving work environment with new stories to tell and perspectives to uncover. If you’re a nimble, passionate team player, you’ll find a home on our team.

WHAT YOU’LL BRING TO SPECTRUM NEWS

Required Qualifications

• Experience: Television news - 2+ years
• Education: Bachelor's Degree or equivalent professional experience
• Technical Skills: Knowledge of social media platforms and basic editing skills (Adobe Premiere and Final Cut Pro)
• Skills: Go-getter personality, and excellent interpersonal and collaboration skills
• Travel Ability: Must be open to travel to discover the important stories in your neighborhood and willing to interact with the community
• Schedule: Ability to work different shifts and be flexible with schedule changes

Preferred Qualifications

• Working knowledge of general office computer software, newsroom software, and basic non-linear editing systems
• May be required to lift up to five pounds

Working Conditions

• Works primarily inside a climate-controlled environment throughout the year but might be assigned field duties on occasion
• Semi-noisy newsroom setting

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Join Spectrum and unlock your potential with a competitive base salary, plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact    

• Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors. 
• Actively and consistently support all efforts to simplify and enhance customer experience. 
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance. 
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.  
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved. 
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions. 
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results. 
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes. 
• Collect and account for funds and provide receipts according to Company policy and guideline 

Working Conditions    

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather  
• Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)  
• Exposure to moderate noise levels  
• Must be able to work evenings, weekends, holidays, and split days off 

What You’ll Bring to Spectrum    

Required Qualifications    

Education    

• High School Diploma or equivalent work experience 

Experience    

• 0-6+ months of sales or customer service experience 

Skills    

• Knowledge of cold call sales techniques and persuasive communication 
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather 
• Capacity to work outdoors for extended periods in any season or weather 
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications 
• Valid driver’s license with a satisfactory driving record meeting Spectrum standards 

Preferred Qualifications 

Experience 

• 1+ years of sales or related work experience 

Skills 

• Understanding of communications technologies and services, particularly data networking fundamentals 
• Knowledge of cable or telecommunications services 
• Experience educating consumers about products and services 
• Success in sales, prospecting or cold calling, with direct sales experience preferred 

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

What our Account Executives for Community Solutions enjoy most about the role

• Simplifying and enhancing the customer experience.
• Developing strategic sales presentations to secure long-term R.O.E agreements with MDUs and SFUs.
• Exceeding quarterly revenue sales quotas across all products, including HSD, video, managed Wi-Fi, and other bulk services.
• Building consultative relationships with high-level clientele to offer the best products/services and maximize client NOI.
• Negotiating competitive MDU sales agreements while navigating the legal redline process and leveraging product knowledge to develop proposals and contracts.

Working Conditions

• Office environment.
• Travel as required, up to 50% of the time. Travel will primarily include day trips with occasional overnight travel required.

Required Qualifications

• Education:
  • Bachelor's degree or relevant work experience.
• Experience:
  • Up to 1+ year(s) of strategic planning and problem-solving skills to develop effective sales strategies.
  • Up to 1+ year(s) of experience navigating long sales cycles to manage and close complex deals.
• Technical Skills:
  • Proven negotiation skills and contract proposal/review experience.
  • Working knowledge of computer networking, LAN/WAN technologies, and fiber-connected networks.
• Skills & Abilities:
  • Detail-oriented for accurate forecasting and tracking customer interactions.
  • Effective communicator via phone, email, and WebEx to enhance client relationships.
  • Strong multi-tasking abilities for organization and efficiency.
  • Consultative sales experience to meet client needs.
  • Excellent verbal, written, and interpersonal skills to build rapport.
  • Self-motivation and efficiency within deadlines for productivity.
  • Adaptable communication style and professional poise to connect with stakeholders.
  • Valid driver's license, satisfactory driving record within company-required standards, and auto insurance.

Preferred Qualifications

• Skills:
  • Experience with CRM systems (Salesforce).
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • Automated reporting and analysis application.
  • Recent experience negotiating long-term R.O.E agreements with MDU.
  • Familiarity with the cable industry for business context.
• Experience:
  • 3-5+ years of sales experience exceeding revenue quotas, preferably selling data, voice, and video solutions in an MDU environment.
  • 3-5+ years of consultative sales experience.
  • 3+ years drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries.

Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Engage customers by evaluating needs and recommending the best Spectrum products and services
• Educate customers on product features and benefits, promoting bundled solutions for maximum value
• Consistently achieve weekly and monthly sales targets by applying effective sales techniques
• Build trust and rapport with new, existing and former customers to encourage long-term loyalty
• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions
• Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience

Working Conditions   

• Office environment with variable hours, including weekends, holidays and split days off

What You’ll Bring to Spectrum 

Required Qualifications   

Education   

• High school diploma or equivalent

Experience   

• +1 year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success
• +1 year of customer service or call center experience
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum

Skills   

• Ability to read, write, speak and understand English and Spanish
• Strong understanding of cable communications products including video, data, voice and mobile
• Familiarity with billing systems
• Skilled in needs analysis, objection handling and closing sales
• Capable of meeting and exceeding sales goals
• Effective verbal, written and interpersonal communication abilities
• Proven computer proficiency
• Ability to multitask and respond to customer inquiries promptly
• Sound judgment, initiative and ambition
• Goal-oriented, determined and self-confident problem solver
• Bilingual: Spanish

How You’ll Make an Impact

• Implement Spectrum’s marketing initiatives through onsite collateral, welcome packets and digital campaigns across assigned properties
• Coordinate digital marketing efforts, including promoting Spectrum Internet as an amenity on property websites and digital mover journeys
• Partner with property teams to launch targeted email campaigns to incoming residents and secure upgrades such as Property Management System integration
• Collaborate with sales to transition contract upgrades, amendments and conversions to Spectrum Ready and Quick Connect solutions
• Resolve issues with properties violating Exclusive Marketing Agreements and partner with Client Solutions to renew at-risk or expired agreements
• Serve as primary account owner, driving penetration and maintaining success in existing and new accounts while acting as the day-to-day liaison for client requests
• Identify and evaluate new business opportunities, keeping clients informed of Spectrum’s offerings and promotions and ensuring timely follow-up on all leads

Working Conditions

• Field-based role with office reporting as directed by leadership
• Travel required within assigned territory to visit properties

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree from a four-year college or university or relevant work experienc

Experience

• 3+ years in client service and relationship building within cable television, residential property management or real estate development
• Recent experience creating or executing marketing programs with owners of multi-dwelling units
• Familiarity with operations, marketing or other aspects of the cable industry

Skills

• Ability to read, write, speak and understand English
• Effective relationship management and ability to drive results through influence
• Working knowledge of broadband and fiber network, video, voice and mobile technologies
• Strong verbal, written and interpersonal communication skills
• Self-motivated and able to meet deadlines while collaborating cross-functionally

Preferred Qualifications

Skills

• Proficiency with CRM systems, including Salesforce
• Skilled in Microsoft Office, including Excel, Word, PowerPoint and Outlook
• Experience with automated reporting and analysis applications
• Strategic planning expertise
• Effective problem-solving skills
• Experience with artificial intelligence applications

How You’ll Make an Impact    

• Guide and mentor front-line technicians, providing subject matter expertise and supporting resolution of complex technical challenges 
• Monitor call and ticket queues to maintain service level goals, actively managing workflow and ensuring timely client communications 
• Address escalated concerns professionally and efficiently, striving to resolve issues or escalate appropriately as needed 
• Participate in bridge communications and project calls, coordinating resources and sharing critical updates with the support team and leadership 
• Review and update clients on open cases daily, assisting in issue reproduction and ensuring transparent communication 
• Deliver feedback and insights to leadership regarding operational trends and client-impacting issues 
• Perform all ETS Technician functions accurately and efficiently, maintaining high standards of client service and technical proficiency 

Working Conditions   

•  Office environment 
• 24x7 Operations Center 

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s or Associate’s degree in a technical area or an equivalent combination of education, training and experience 
• Cisco or Juniper certification (such as CCNA, CCNP, JNCIA, JNCSP) 

Experience    

• 2+ years of technical support experience in TAC, NOC or Call Center environments 
• 2+ years of experience with at least one of the following: Fiber Internet Access, High Speed Data,
• Ethernet, Managed Network Services, Managed Security Services, Managed Wi-Fi Services,
• Enterprise Trunking, Hosted Voice or Enterprise Video Services 
• 2+ years of experience in network troubleshooting in a 24x7 Operations Center 
• 2+ years of experience in LAN/WAN operational environments with SME-level protocol knowledge 

Skills    

• Ability to read, write, speak and understand English 
• Excellent judgment with customers and peers 
• Strong client service skills and capacity to handle escalations 
• Initiative to manage multiple tasks independently and efficiently 
• Ability to identify, analyze and troubleshoot technical issues professionally 
• Positive attitude and effective problem-solving under pressure 
• Mastery of multiple support tools and systems 
• Knowledge of LAN/WAN topologies, OS integration, DNS, IP routing and TCP/IP port configuration 
• Proficiency with Windows, Word, Excel and Outlook 
• Knowledge of coax, fiber and tools for ticketing, fault management, performance management and configuration management 
• Extensive experience with Windows and UNIX Operating Systems 

Preferred Qualifications 

Experience 

• Enterprise Tech Support II or III experience 

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. The position requires the employee to be a subject matter expert related to our services, with the capability to navigate efficiently through our workflow processes and use our tools effectively. Works independently with minimal supervision. Flexible to provide support to front line representatives and assist with customer escalations on complex situations.

How You'll Make an Impact

• Actively and consistently serves as the primary contact and expert for internet, phone, video and basic billing inquiries aligned with scope of support to address team questions and customer escalations.
• Serves as an ambassador for the business, take appropriate action to address a customer’s concerns or needs, transforming the customer experience.
• Ensure that the customer’s experience is exceptional before ending an interaction with a customer.
• Actively participate in learning and development initiatives to remain current and knowledgeable on every aspect of supported products.
• Participate in quality coaching sessions to ensure learning and development to encourage efficient and effective interactions with customers. Identify internet/phone/video/billing support training and skill gaps and provide feedback and recommendations for improvement.
• Assist representatives with customer questions/escalations in a professional, effective, and efficient manner.
• Coordinate and communicate with Call Center supervision, to ensure efficient operations and customer satisfaction.
• Remain current and knowledgeable on every aspect of supported product.
• Comply with all company and call center policies and procedures.
• Accurately document customer account records based on actions taken.
• Fulfill work schedules as required.
• Perform other duties as assigned.

Working Conditions

• Call center environment.

What You'll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• Successful completion of a minimum of 1 year as a CSR
• Successfully fulfilled Career Progression requirements
• Experience working in cable operations and/or telecommunications call center
• Advanced knowledge/experience of internet, phone and video repair

Skills

• Knowledgeable/experienced in internet/phone/video operations

Preferred Qualifications

Education

• Associate's degree 

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.

What our Call Center Sales Representatives Enjoy Most About the Role

• Deliver Exceptional Service: You will collaborate with other departments to resolve customer issues and promote current marketing campaigns and promotions. 
• Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls. 
• Maximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. 
• Become a Product Expert: You will master order processing systems and explain all products and services to customers, while staying informed about competitors. 
   

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues. 
• Proven sales techniques with consistent achievement of sales goals. 
• Proficiency in computer and consumer electronics. 
• Competence in using personal computers and relevant software applications, including billing systems. 
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks. 
• Demonstrated judgment and initiative in accomplishing job duties. 
• Working knowledge of cable communications products and services, including TV, internet, and telephone.
• Bilingual: Spanish

Preferred Qualifications

• 2+ years of call center sales experience.

#ZRSM2

Location

12238 Silicon Drive

San Antonio, Texas 78249

How You’ll Make an Impact

• Guide and support the Service Activation Team to consistently provide outstanding customer service.
• Deliver comprehensive training for both new and existing Service Activation Agents.
• Minimize escalated customer complaints and work proactively to retain sales.
• Train and evaluate department personnel to meet Spectrum’s customer service standards.
• Upskill and guide Service Activation agents to activate Spectrum products and services.
• Generate management reports and communicate with other departments to resolve customer situations.
• Hire, coach, counsel and manage ongoing performance of assigned personnel.

What You’ll Bring to Spectrum

Required Qualifications

EDUCATION

• College coursework in business or related field or equivalent experience.

EXPERIENCE

• 5+ years customer service or supervisory experience.
• 4+ years experience with telephone, video or high-speed data.

SKILLS

• Ability to read, write, speak and understand English.
• Ability to communicate clearly both orally and in writing.
• Ability to prioritize and organize tasks effectively.
• Ability to supervise and motivate others.
• Ability to use personal computer and software applications.
• Ability to work independently as well as in a group environment.
• Ability to maintain confidentiality.
• Ability to make decisions and solve problems under pressure.
• Ability to resolve customer complaints and issues effectively.
• Ability to work while seated for extended periods and handle high call volume.

Preferred Qualifications

EXPERIENCE

• 5+ years supervisory or leadership experience.

SKILLS

• Knowledge of residential product information, packaging, pricing and current offers.
• Knowledge of cable industry products and services.
• Strong knowledge of cable, high-speed internet and telephone services.
• Knowledge of general accounting and billing procedures.
• Knowledge of office procedures and Spectrum policies.
• Knowledge of service troubleshooting.

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

#ZRSM2

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST

• Leading a team of representatives using encouragement and accountability to create a cohesive work unit
• Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
• Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma with some college course work in business or related field; equivalent experience
• Experience: 5-7 years of customer service/call center experience
• Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
• Skills: Effective communication, supervision, organization, time management
• Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
• Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

• Additional Experience: 3+ years of supervisory or leadership experience

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

How You’ll Make an Impact

• Supervise and guide Communication Desk employees across multiple shifts and locations
• Coach and develop staff to achieve goals and maximize performance
• Recommend and decide on escalations and outages, ensuring quality communication with Spectrum’s Executive Leaders
• Develop techniques to analyze customer call, chat and trouble call data and identify trends, issues, and opportunities
• Establish productive relationships with operational partners to facilitate effective resolution of customer and employee facing issues
• Evaluate and improve existing processes to enhance efficiency and effectiveness
• Foster high morale by providing regular feedback and opportunities for staff input

Working Conditions

• Must be available in an on-call capacity to support overnight issues approximately once a month from 6:00 PM to 6:00 AM.
• This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.
• 2:30pm - 10:00pm

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree in business or related field or equivalent experience

Experience

• 3+ years general management experience
• 2+ years project management experience

Skills

• Ability to complete critical operations management responsibilities in a real-time, fast-paced environment
• Ability to make critical decisions quickly with limited information to minimize impact of outages to both Customers and Customer/Field Operations team
• Ability to lead a team through triaging an active event, issuing clear direction to subordinates while simultaneously cooperatively liaising with partner groups and ensuring leadership awareness
• Expertise or ability to develop expertise in Spectrum’s communication ecosystem including the following methodologies, systems or platforms: Intelligent Voice Response(IVR), Intelligent Virtual Assistant (IVA), Preferred Communications, Proactive Service Announcements (PSAs), Issue Resolution Integrated System, Biller Troubleshooting Trees, Whiteboard and Customer Experience Tracking platforms
• Broad or ability to develop broad knowledge of Hybrid Fiber-Coaxal (HFC) and Fiber to the Premises (FTTP) network topology
• Ability to work well under pressure with minimal supervision
• Strong communication skills with management, peers and staff
• Excellent problem-solving skills
• Excellent analytical skills for extracting and correlating data
• Broad knowledge of cable technologies, systems and processes
• Ability to quickly learn new information and adapt to evolving technologies
• Effective coaching and mentoring skills to develop knowledge and analytical expertise in staff
• Ability to manage complex activities involving teams of at least 40 people

Preferred Qualifications

Experience

• 2+ years of operations management

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

• Deliver Exceptional Service: You will collaborate with other departments to resolve customer issues and promote current marketing campaigns and promotions. 
• Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls. 
• Maximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. 
• Become a Product Expert: You will master order processing systems and explain all products and services to customers, while staying informed about competitors. 

• Normal office environment.

• High school diploma or equivalent.

• Clear, straightforward, and professional communication with customers and colleagues. 
• Proven sales techniques with consistent achievement of sales goals. 
• Proficiency in computer and consumer electronics. 
• Competence in using personal computers and relevant software applications, including billing systems. 
• Strong verbal and written communication skills. Effective organizational skills with the ability to prioritize tasks. 
• Demonstrated judgment and initiative in accomplishing job duties. 
• Working knowledge of cable communications products and services, including TV, internet, and telephone. 
• Bilingual: Spanish

• 2 + years call center sales experience.

#ZRSM2

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!

What our Field Technicians Enjoy Most About the Role

• Staying active and working outdoors. No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.
• Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
• Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Valid Driver’s license with safe driving record within company standards required.
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Part Time Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
•  

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Join Spectrum and unlock your potential with a competitive base salary, plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact    

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance. 
• Engage potential customers in non-bulk multi-dwelling unit properties with 50+ doors through door-to-door outreach to acquire new residential customers 
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties. 
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved. 
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions. 
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results. 
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes. 
• Collect and account for funds and provide receipts according to Company policy and guidelines. 

Working Conditions    

• Spend approximately 80% of your time outdoors, walking door-to-door and lifting up to 20 pounds in various weather 
• Work variable hours, including evenings, weekends, split days off and holidays 

What You’ll Bring to Spectrum

    
Required Qualifications    

Education    

• High School Diploma or equivalent work experience 

Experience 

• 1+ years in sales or customer service 

Skills 

• Valid driver's license with a satisfactory driving record within Company required standards 

Preferred Qualifications 

Experience 

• 2+ years sales or relevant work experience 

Skills 

• Understanding of communications technologies and data networking fundamentals 
• Knowledge of cable or telecommunications services 
• Experience educating consumers about products and services 
• Proven success in sales, prospecting or cold calling 
• Ability to read, write, speak, and understand multiple languages (English and Spanish) 

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

#ZRSM2

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Part Time Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
•  

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

#ZRSM2

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

#ZRSM2

Candidates must be authorized to work in the U.S. immediately and remain eligible to work without sponsorship now or in the future

Are you passionate about the future of journalism and excited by the potential of AI to transform news? Spectrum News is seeking a Principal Product Manager I, AI to lead the development of innovative AI-powered products that enhance newsroom operations and audience engagement across TV, streaming, mobile, and digital platforms.

In this role, you will help set the strategic direction for AI initiatives, collaborate with diverse teams, and guide the delivery of responsible, cutting-edge AI solutions that support journalists and deliver rich, personalized experiences for our audiences.

How You’ll Make an Impact

• Help define and own the AI product strategy and roadmap aligned with Spectrum News’ goals.
• Translate editorial and business needs into clear, actionable product requirements for AI/ML and engineering teams.
• Collaborate with Editorial, Technology, Audience Insights, Legal, and Governance teams to ensure AI products meet journalistic standards and audience trust requirements.
• Lead development teams delivering AI features such as personalization, recommendations, content discovery, and newsroom productivity tools.
• Establish product acceptance criteria covering performance, transparency, fairness, accessibility, and operational dependencies.
• Evaluate emerging AI technologies and vendors for fit within a fast-paced, 24/7 news environment.
• Champion responsible AI principles, ensuring products are ethical, transparent, and uphold editorial integrity.
• Measure and analyze product impact using audience insights and analytics to support continuous improvement.
• Foster strong relationships across teams to ensure timely and successful delivery of AI initiatives.
• Communicate roadmap progress and product vision to executives and stakeholders.

What You’ll Bring to Spectrum

Required

• Bachelor’s degree or equivalent experience.
• 10+ years in product management or related roles, with experience in AI/ML, generative AI, or intelligent agent technologies.
• Strong technical knowledge of AI/ML systems, software architecture, APIs, microservices, and data workflows.
• Expertise in Agile workflows and tools, including Jira.
  Proven success collaborating across technical, editorial, and business functions.
• Deep understanding of AI governance, privacy, and responsible AI practices.
• Excellent written and verbal communication skills and ability to explain complex AI concepts clearly.

Preferred

• Master’s degree.
• Experience in media, telecom, broadcast, streaming, or digital content industries.
• Familiarity with content management systems, vector databases, and workflow orchestration tools.
• Experience with AI model evaluation, observability, and performance optimization.
• Knowledge of personalization, recommendation engines, and content discovery products.
• Passion for journalism, local news, and technology’s impact on trusted media.

Why Spectrum News?

Join a forward-thinking team dedicated to transforming how news is produced and consumed through responsible AI innovation. Your work will directly impact journalists and millions of viewers, helping Spectrum News deliver trustworthy, engaging, and personalized news experiences across all platforms.

Spectrum is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply today to join our journey shaping the future of news with AI!

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.

What our Call Center Sales Representatives Enjoy Most About the Role

• Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. 
• Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors. 

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues. 
• Proven sales techniques with consistent achievement of sales goals. 
• Proficiency in computer and consumer electronics. 
• Competence in using personal computers and relevant software applications, including billing systems. 
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks. 
• Demonstrated judgment and initiative in accomplishing job duties. 
• Working knowledge of cable communications products and services, including TV, internet, and telephone.

Preferred Qualifications

• 2+ years of call center sales experience.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
• Bilingual: Spanish.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Part Time Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
• Bilingual: Spanish.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Earn $20.00/hour base pay, with the potential to earn $25.40/hour through commission and incentives. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

How You’ll Make an Impact   

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
• Manage account activation, maintenance and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long-term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions   

• Office environment with various schedules including holidays

What You’ll Bring to Spectrum   

Required Qualifications   

Education   

• High school diploma or equivalent

Experience   

• Customer service and sales or retention experience

Skills   

• Ability to read, write, speak and understand English
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
• Proficiency in billing systems
• Strong verbal and written communication skills
• Complex problem solving abilities
• Quick thinking, goal orientation, ambition and determination
• Strong follow-up, accuracy, multitasking and attention to detail
• Positive phone demeanor and excellent customer service
• Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

Experience

• 1+ years working in cable operations or telecommunications call center

Join Spectrum and unlock your potential with a competitive base salary, plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact    

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance. 
• Engage potential customers in non-bulk multi-dwelling unit properties with 50+ doors through door-to-door outreach to acquire new residential customers 
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties. 
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved. 
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions. 
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results. 
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes. 
• Collect and account for funds and provide receipts according to Company policy and guidelines. 

Working Conditions    

• Spend approximately 80% of your time outdoors, walking door-to-door and lifting up to 20 pounds in various weather 
• Work variable hours, including evenings, weekends, split days off and holidays 

What You’ll Bring to Spectrum

    
Required Qualifications    

Education    

• High School Diploma or equivalent work experience 

Experience 

• 1+ years in sales or customer service 

Skills 

• Valid driver's license with a satisfactory driving record within Company required standards 

Preferred Qualifications 

Experience 

• 2+ years sales or relevant work experience 

Skills 

• Understanding of communications technologies and data networking fundamentals 
• Knowledge of cable or telecommunications services 
• Experience educating consumers about products and services 
• Proven success in sales, prospecting or cold calling 
• Bilingual Spanish Preferred

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

#ZRCO2

BE PART OF THE CONNECTION

As a Senior Software Procurement Manager, you will independently lead cross-functional teams to strategically select top-quality products and suppliers at the most competitive prices and overall terms. You will be a driving force in continually seeking out opportunities to reduce costs, mitigate risks, and improve business conditions. Working in close partnership with internal stakeholders, you will identify and define their requirements, and draft, negotiate, and manage complex contracts. Your expertise in supplier relationship management will ensure that we maintain productive and mutually beneficial partnerships over the long term. You will act as a trusted resource for solving business issues, leveraging your deep understanding of procurement strategies to provide innovative and effective solutions.

HOW YOU'LL MAKE AN IMPACT

• Leading the negotiation and contract management of large-scale, enterprise-wide volume purchase agreements without guidance.
• Demonstrating project management expertise with the ability to carry projects from strategic planning through implementation.
• Leading cross functional teams to develop meaningful requirements to ensure quality responses from suppliers.
• Researching and developing adequate sources of supply.
• Utilizing supply market knowledge to leverage best strategy for Charter.
• Leading cross functional supplier selection activities through management of formal RFP, RFQ and RFI processes.
• Evaluating the financial stability of potential suppliers.
• Performing required business analysis with a strategic focus on total cost of ownership.
• Providing fact-based recommendations to executive level management for constructing the best overall strategic buy decisions.
• Continuously seeking out cost savings opportunities and leading efforts to realize the savings.
• Managing overall supplier performance using Strategic Relationship Management tool set – including acting as an escalation point in the event of non-performance.
• Independently developing a strategic category plan based on an understanding of business goals and objectives, the supply market and benchmarking.
• Effectively documenting, communicating and gaining buy-in across the organization to ensure alignment.
• Managing stakeholder groups through technology adoption.
• Working beyond the traditional procurement metrics to achieve operational and technical improvements to the business process.

As part of the Procurement Department, you will be a driving force behind the strategic sourcing and purchasing of goods and services that power Spectrum. Our expertise in securing the best possible price, quality, and overall value helps to ensure Spectrum’s continued growth and success. Through strong relationships with suppliers and internal stakeholders, we work tirelessly to bring innovation and efficiency to every aspect of our procurement process.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Bachelor’s Degree or equivalent combination of education and experience
• Procurement contract negotiation and contract management experience, specifically with software & licensing agreements - 5+ years
• Electronic procurement and or contract solutions experience - 1-3 years
• Direct industry or company experience – 2 years
• Proven ability to manage and influence all phases of change management
• Comprehensive understanding of the P2P process

Preferred Qualifications

• Bachelor's degree in Business or Supply Chain Management preferred

Working Conditions

• Onsite (four days in office/one day remote)

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

#ZRSM2

RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving retention, and enabling expansion.

The Customer Success Manager IV is responsible for owning customer outcomes and value realization across a portfolio of enterprise customers, while acting as a quarterback across Sales, Delivery, Operations, Consulting, and Support.

This role ensures customers experience RapidScale as one accountable partner, driving retention, adoption, and long-term value.

PRIMARY RESPONSIBILITIES

Customer Outcomes and Value Realization

• Own accountability for ensuring customers realize the business outcomes and value aligned to their RapidScale solutions
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones
• Ensure delivery and operational activities remain aligned to outcomes, not just scope completion
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment

Customer Lifecycle Management

• Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases
• Proactively identify risks to retention and develop mitigation plans
• Ensure consistent execution of lifecycle touchpoints including onboarding, QBRs, and renewal readiness

Cross-Functional Orchestration

• Act as the primary point of accountability and coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering
• Drive alignment across teams to ensure seamless customer experience and execution
• Resolve cross-functional issues impacting customer outcomes or timelines

Retention, Renewal and Expansion Support

• Partner closely with Sales and Account Management to support renewal strategy and execution
• Ensure renewal conversations are grounded in delivered value and measurable outcomes
• Identify opportunities for expansion and surface Customer Success Qualified Leads

Customer Experience and Engagement

• Lead QBRs and executive-level discussions focused on outcomes achieved, value delivered, and future opportunities
• Maintain proactive communication and transparency with customers
• Strengthen customer relationships and advocacy

Program and Process Contribution

• Contribute to the development and refinement of Customer Success playbooks and engagement models
• Support standardization of best practices across customer segments
• Provide feedback to improve tools, processes, and operating cadence

QUALIFICATIONS

Minimum Requirements

• Bachelor’s degree in a related discipline and 8 years of experience in a related field
• Or a master’s degree with 6 years of experience
• Or a PhD with 3 years of experience
• Or 12 years of relevant professional experience

Core Experience

• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments
• Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments
• Proven ability to manage customer relationships and drive value realization
• Strong communication and stakeholder management skills
• Experience working cross-functionally in matrixed organizations
• Owns highly complex or strategic enterprise customer relationships
• Acts as a senior quarterback across functions, influencing execution across teams
• Drives improvements to Customer Success programs and engagement models
• Mentors other Customer Success team members and elevates overall team capability
• Plays a key role in shaping how Customer Success scales across the organization

Preferred Qualifications:

• Experience in managed services, cloud, or hybrid infrastructure environments
• Experience driving retention and expansion within enterprise accounts
• Familiarity with Customer Success metrics such as GRR, NRR, and customer health scoring
• Experience leading executive-level customer conversations

RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving retention, and enabling expansion.

The Customer Success Manager IV is responsible for owning customer outcomes and value realization across a portfolio of enterprise customers, while acting as a quarterback across Sales, Delivery, Operations, Consulting, and Support.

This role ensures customers experience RapidScale as one accountable partner, driving retention, adoption, and long-term value.

PRIMARY RESPONSIBILITIES

Customer Outcomes and Value Realization

• Own accountability for ensuring customers realize the business outcomes and value aligned to their RapidScale solutions
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones
• Ensure delivery and operational activities remain aligned to outcomes, not just scope completion
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment

Customer Lifecycle Management

• Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases
• Proactively identify risks to retention and develop mitigation plans
• Ensure consistent execution of lifecycle touchpoints including onboarding, QBRs, and renewal readiness

Cross-Functional Orchestration

• Act as the primary point of accountability and coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering
• Drive alignment across teams to ensure seamless customer experience and execution
• Resolve cross-functional issues impacting customer outcomes or timelines

Retention, Renewal and Expansion Support

• Partner closely with Sales and Account Management to support renewal strategy and execution
• Ensure renewal conversations are grounded in delivered value and measurable outcomes
• Identify opportunities for expansion and surface Customer Success Qualified Leads

Customer Experience and Engagement

• Lead QBRs and executive-level discussions focused on outcomes achieved, value delivered, and future opportunities
• Maintain proactive communication and transparency with customers
• Strengthen customer relationships and advocacy

Program and Process Contribution

• Contribute to the development and refinement of Customer Success playbooks and engagement models
• Support standardization of best practices across customer segments
• Provide feedback to improve tools, processes, and operating cadence

QUALIFICATIONS

Minimum Requirements

• Bachelor’s degree in a related discipline and 8 years of experience in a related field
• Or a master’s degree with 6 years of experience
• Or a PhD with 3 years of experience
• Or 12 years of relevant professional experience

Core Experience

• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments
• Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments
• Proven ability to manage customer relationships and drive value realization
• Strong communication and stakeholder management skills
• Experience working cross-functionally in matrixed organizations
• Owns highly complex or strategic enterprise customer relationships
• Acts as a senior quarterback across functions, influencing execution across teams
• Drives improvements to Customer Success programs and engagement models
• Mentors other Customer Success team members and elevates overall team capability
• Plays a key role in shaping how Customer Success scales across the organization

Preferred Qualifications:

• Experience in managed services, cloud, or hybrid infrastructure environments
• Experience driving retention and expansion within enterprise accounts
• Familiarity with Customer Success metrics such as GRR, NRR, and customer health scoring
• Experience leading executive-level customer conversations

RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving retention, and enabling expansion.

The Customer Success Manager IV is responsible for owning customer outcomes and value realization across a portfolio of enterprise customers, while acting as a quarterback across Sales, Delivery, Operations, Consulting, and Support.

This role ensures customers experience RapidScale as one accountable partner, driving retention, adoption, and long-term value.

PRIMARY RESPONSIBILITIES

Customer Outcomes and Value Realization

• Own accountability for ensuring customers realize the business outcomes and value aligned to their RapidScale solutions
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones
• Ensure delivery and operational activities remain aligned to outcomes, not just scope completion
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment

Customer Lifecycle Management

• Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases
• Proactively identify risks to retention and develop mitigation plans
• Ensure consistent execution of lifecycle touchpoints including onboarding, QBRs, and renewal readiness

Cross-Functional Orchestration

• Act as the primary point of accountability and coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering
• Drive alignment across teams to ensure seamless customer experience and execution
• Resolve cross-functional issues impacting customer outcomes or timelines

Retention, Renewal and Expansion Support

• Partner closely with Sales and Account Management to support renewal strategy and execution
• Ensure renewal conversations are grounded in delivered value and measurable outcomes
• Identify opportunities for expansion and surface Customer Success Qualified Leads

Customer Experience and Engagement

• Lead QBRs and executive-level discussions focused on outcomes achieved, value delivered, and future opportunities
• Maintain proactive communication and transparency with customers
• Strengthen customer relationships and advocacy

Program and Process Contribution

• Contribute to the development and refinement of Customer Success playbooks and engagement models
• Support standardization of best practices across customer segments
• Provide feedback to improve tools, processes, and operating cadence

QUALIFICATIONS

Minimum Requirements

• Bachelor’s degree in a related discipline and 8 years of experience in a related field
• Or a master’s degree with 6 years of experience
• Or a PhD with 3 years of experience
• Or 12 years of relevant professional experience

Core Experience

• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments
• Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments
• Proven ability to manage customer relationships and drive value realization
• Strong communication and stakeholder management skills
• Experience working cross-functionally in matrixed organizations
• Owns highly complex or strategic enterprise customer relationships
• Acts as a senior quarterback across functions, influencing execution across teams
• Drives improvements to Customer Success programs and engagement models
• Mentors other Customer Success team members and elevates overall team capability
• Plays a key role in shaping how Customer Success scales across the organization

Preferred Qualifications:

• Experience in managed services, cloud, or hybrid infrastructure environments
• Experience driving retention and expansion within enterprise accounts
• Familiarity with Customer Success metrics such as GRR, NRR, and customer health scoring
• Experience leading executive-level customer conversations

RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving retention, and enabling expansion.

The Customer Success Manager IV is responsible for owning customer outcomes and value realization across a portfolio of enterprise customers, while acting as a quarterback across Sales, Delivery, Operations, Consulting, and Support.

This role ensures customers experience RapidScale as one accountable partner, driving retention, adoption, and long-term value.

PRIMARY RESPONSIBILITIES

Customer Outcomes and Value Realization

• Own accountability for ensuring customers realize the business outcomes and value aligned to their RapidScale solutions
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones
• Ensure delivery and operational activities remain aligned to outcomes, not just scope completion
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment

Customer Lifecycle Management

• Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases
• Proactively identify risks to retention and develop mitigation plans
• Ensure consistent execution of lifecycle touchpoints including onboarding, QBRs, and renewal readiness

Cross-Functional Orchestration

• Act as the primary point of accountability and coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering
• Drive alignment across teams to ensure seamless customer experience and execution
• Resolve cross-functional issues impacting customer outcomes or timelines

Retention, Renewal and Expansion Support

• Partner closely with Sales and Account Management to support renewal strategy and execution
• Ensure renewal conversations are grounded in delivered value and measurable outcomes
• Identify opportunities for expansion and surface Customer Success Qualified Leads

Customer Experience and Engagement

• Lead QBRs and executive-level discussions focused on outcomes achieved, value delivered, and future opportunities
• Maintain proactive communication and transparency with customers
• Strengthen customer relationships and advocacy

Program and Process Contribution

• Contribute to the development and refinement of Customer Success playbooks and engagement models
• Support standardization of best practices across customer segments
• Provide feedback to improve tools, processes, and operating cadence

QUALIFICATIONS

Minimum Requirements

• Bachelor’s degree in a related discipline and 8 years of experience in a related field
• Or a master’s degree with 6 years of experience
• Or a PhD with 3 years of experience
• Or 12 years of relevant professional experience

Core Experience

• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments
• Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments
• Proven ability to manage customer relationships and drive value realization
• Strong communication and stakeholder management skills
• Experience working cross-functionally in matrixed organizations
• Owns highly complex or strategic enterprise customer relationships
• Acts as a senior quarterback across functions, influencing execution across teams
• Drives improvements to Customer Success programs and engagement models
• Mentors other Customer Success team members and elevates overall team capability
• Plays a key role in shaping how Customer Success scales across the organization

Preferred Qualifications:

• Experience in managed services, cloud, or hybrid infrastructure environments
• Experience driving retention and expansion within enterprise accounts
• Familiarity with Customer Success metrics such as GRR, NRR, and customer health scoring
• Experience leading executive-level customer conversations

RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving retention, and enabling expansion.

The Customer Success Manager IV is responsible for owning customer outcomes and value realization across a portfolio of enterprise customers, while acting as a quarterback across Sales, Delivery, Operations, Consulting, and Support.

This role ensures customers experience RapidScale as one accountable partner, driving retention, adoption, and long-term value.

PRIMARY RESPONSIBILITIES

Customer Outcomes and Value Realization

• Own accountability for ensuring customers realize the business outcomes and value aligned to their RapidScale solutions
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones
• Ensure delivery and operational activities remain aligned to outcomes, not just scope completion
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment

Customer Lifecycle Management

• Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases
• Proactively identify risks to retention and develop mitigation plans
• Ensure consistent execution of lifecycle touchpoints including onboarding, QBRs, and renewal readiness

Cross-Functional Orchestration

• Act as the primary point of accountability and coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering
• Drive alignment across teams to ensure seamless customer experience and execution
• Resolve cross-functional issues impacting customer outcomes or timelines

Retention, Renewal and Expansion Support

• Partner closely with Sales and Account Management to support renewal strategy and execution
• Ensure renewal conversations are grounded in delivered value and measurable outcomes
• Identify opportunities for expansion and surface Customer Success Qualified Leads

Customer Experience and Engagement

• Lead QBRs and executive-level discussions focused on outcomes achieved, value delivered, and future opportunities
• Maintain proactive communication and transparency with customers
• Strengthen customer relationships and advocacy

Program and Process Contribution

• Contribute to the development and refinement of Customer Success playbooks and engagement models
• Support standardization of best practices across customer segments
• Provide feedback to improve tools, processes, and operating cadence

QUALIFICATIONS

Minimum Requirements

• Bachelor’s degree in a related discipline and 8 years of experience in a related field
• Or a master’s degree with 6 years of experience
• Or a PhD with 3 years of experience
• Or 12 years of relevant professional experience

Core Experience

• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments
• Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments
• Proven ability to manage customer relationships and drive value realization
• Strong communication and stakeholder management skills
• Experience working cross-functionally in matrixed organizations
• Owns highly complex or strategic enterprise customer relationships
• Acts as a senior quarterback across functions, influencing execution across teams
• Drives improvements to Customer Success programs and engagement models
• Mentors other Customer Success team members and elevates overall team capability
• Plays a key role in shaping how Customer Success scales across the organization

Preferred Qualifications:

• Experience in managed services, cloud, or hybrid infrastructure environments
• Experience driving retention and expansion within enterprise accounts
• Familiarity with Customer Success metrics such as GRR, NRR, and customer health scoring
• Experience leading executive-level customer conversations

Join Spectrum and unlock your potential with a competitive base salary, plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact    

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance. 
• Engage potential customers in non-bulk multi-dwelling unit properties with 50+ doors through door-to-door outreach to acquire new residential customers 
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties. 
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved. 
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions. 
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results. 
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes. 
• Collect and account for funds and provide receipts according to Company policy and guidelines. 

Working Conditions    

• Spend approximately 80% of your time outdoors, walking door-to-door and lifting up to 20 pounds in various weather 
• Work variable hours, including evenings, weekends, split days off and holidays 

What You’ll Bring to Spectrum

    
Required Qualifications    

Education    

• High School Diploma or equivalent work experience 

Experience 

• 1+ years in sales or customer service 

Skills 

• Valid driver's license with a satisfactory driving record within Company required standards 

Preferred Qualifications 

Experience 

• 2+ years sales or relevant work experience 

Skills 

• Understanding of communications technologies and data networking fundamentals 
• Knowledge of cable or telecommunications services 
• Experience educating consumers about products and services 
• Proven success in sales, prospecting or cold calling 

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
• Bilingual: Spanish.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Earn $20.00/hour base pay, with the potential to earn $27.02/hour through commission and incentives. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Part Time Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
•  

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

How You’ll Make an Impact   

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers
• Ensure the store upholds Spectrum’s brand standards and delivers outstanding sales and customer care
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change
• Identify sales and operational issues, developing actionable strategies to enhance store performance
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance
• Enforce company policies and procedures, including inventory and cash management

Working Conditions   

• Operate in a retail environment with hours spanning seven days a week, including holidays
• Work amid moderate noise levels
• Be available to your team during store hours and travel to other locations as needed
• Handle physically demanding tasks including lifting up to 35 lbs
• Stand for prolonged periods
• Adhere to uniform attire and appearance requirements

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Bachelor’s degree or equivalent work experience

Skills   

• Ability to read, write, speak, and understand English 
• Ability to build effective partnerships within all areas of the organization by exhibiting solid interpersonal leadership, influencing and presentation skills 
• Experience working inside a destination-style retail environment 
• Proven ability to lead others and motivate them to succeed sales culture 
• High comfort level with all forms of technology; including mobile devices and video platforms 
• Knowledge and ability to use computer and software applications 
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively 
• Ability to make qualitative judgements 

Preferred Qualifications

Education

• Bachelor’s degree or equivalent work experience

Experience

• 1+ years of management in a sales or customer service retail environment
• 1+ years of telecommunications or wireless experience
• 3+ years of sales or customer service experience
• 3+ years of experience working in a destination-style retail environment

Skills

• Some experience implementing sales training and employee development programs
• Some knowledge of identifying sales trends and risks and communicate findings to management
• Proven change management abilities

How You’ll Make an Impact   

• Lead and coach retention agents to ensure customer satisfaction and professionalism during every interaction
• Monitor agent performance, provide actionable feedback and support retention goals through regular phone reviews
• Educate agents on business rules regarding promotions, credits and service escalations to maintain compliance
• Analyze performance metrics and recommend strategies to improve retention rates and agent productivity
• Manage agent adherence to call handling metrics including productive time, schedule alignment and after-call work
• Instruct agents on competitor products to enable effective side-by-side comparisons with Spectrum offerings
• Resolve challenging customer calls and support agents in issue resolution to enhance customer experience

Working Conditions   

• Work in an office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Minimum of associate degree in marketing, sales or related field or equivalent experience

Experience   

• 3+ years of call center experience in customer service or phone sales

Skills   

• Ability to read, write, speak and understand English
• Working knowledge of cable communications products and services including TV, internet and telephone
• Ability to work variable hours; may include weekends, holidays, and split days off 
• Ability to use personal computer and relevant software including billing systems
• Strong verbal and written communication skills for presenting information
• Ability to coach and direct agents to achieve retention and sales goals
• Effective communication with employees, customers and suppliers in person, on the phone and in writing
• Ability to handle irate customers and resolve issues
• Ability to manage multiple projects and tasks
• High level of self-motivation
• Ability to prioritize and organize tasks
• Ability to supervise and motivate others
• Proven computer and consumer electronics skills

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact   

• Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
• Conduct consultative needs analyses to tailor product recommendations for each prospective customer
• Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
• Complete all required sales documentation accurately, including dispositioning, order entry and reporting
• Participate actively in sales meetings and training sessions to support team goals and professional development
• Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
• Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

• Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
• Minimal time in an office environment
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or equivalent work experience

Skills   

• Ability to read, write, speak and understand English language
• Engaging interpersonal skills
• Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
• A passion to succeed and strong personal drive to sell to prospective customers
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
• Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
• Ability to work independently with little or no supervision
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience

Skills

• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

• Travel door to door for extensive periods through local communities
• Able to lift and transport 10-20 pounds

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact   

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High school diploma or equivalent

Skills   

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

Join Spectrum and unlock your potential with a competitive base salary, plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

How You’ll Make an Impact    

• Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors. 
• Actively and consistently support all efforts to simplify and enhance customer experience. 
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance. 
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.  
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved. 
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions. 
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results. 
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes. 
• Collect and account for funds and provide receipts according to Company policy and guideline 

Working Conditions    

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather  
• Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)  
• Exposure to moderate noise levels  
• Must be able to work evenings, weekends, holidays, and split days off 

What You’ll Bring to Spectrum    

Required Qualifications    

Education    

• High School Diploma or equivalent work experience 

Experience    

• 0-6+ months of sales or customer service experience 

Skills    

• Knowledge of cold call sales techniques and persuasive communication 
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather 
• Capacity to work outdoors for extended periods in any season or weather 
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications 
• Valid driver’s license with a satisfactory driving record meeting Spectrum standards 

Preferred Qualifications 

Experience 

• 1+ years of sales or related work experience 

Skills 

• Understanding of communications technologies and services, particularly data networking fundamentals 
• Knowledge of cable or telecommunications services 
• Experience educating consumers about products and services 
• Success in sales, prospecting or cold calling, with direct sales experience preferred 

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Part Time Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.
• Bilingual Spanish Preferred.

How You’ll Make an Impact  

• Build and leverage executive relationships with strategic partners across power, data centers, AI technology, network equipment and construction to strengthen Spectrum’s position with key industry players
• Identify and pursue early opportunities through partner intelligence, infrastructure planning and customer roadmaps, engaging well before formal bid processes begin
• Integrate partner insights, executive access and market perspectives into account planning alongside Sales Directors, Sales Managers and sellers
• Orchestrate executive engagement across Spectrum and coordinate resources from Sales, Product, Network, Construction, Finance, Legal and Sales Engineering around strategic opportunities
• Design partnership structures, co-development initiatives and co-build opportunities to enhance market access and increase Spectrum’s ability to capture AI infrastructure demand
• Convert relationships and intelligence into qualified opportunities, executive access and partner-driven demand for the AI Infrastructure sales team
• Deliver market intelligence on emerging AI campuses, power availability, data center development, network requirements and investment priorities to inform business strategy

Working Conditions  

• Office environment
• Travel up to 50%
• Exposure to moderate noise levels

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, engineering, technology or related field, or equivalent education, training and experience 

Experience    

• 8+ years in business development, strategic partnerships or strategic sales 
• 8+ years in telecommunications, cloud, data center or digital infrastructure 
• 3+ years engaging Hyperscalers, Neoclouds, data center operators or adjacent AI infrastructure ecosystems 
• 5+ years of cross-functional leadership and executive influence 

Skills    

• Ability to read, write, speak and understand English 
• Strong knowledge of IP, DWDM, wavelength services, IRUs, dark fiber and high-capacity network infrastructure 
• Expertise in developing and negotiating executive-level partnerships and complex initiatives 
• Ability to translate market intelligence into qualified opportunities and influence executive stakeholders 
• Understanding of AI infrastructure, data center development, power availability and network capacity economics 

Preferred Qualifications 

Education 

• MBA or related graduate degree 

Experience 

• 3+ years in Hyperscaler, Neocloud or data center connectivity 

Skills 

• Experience aligning partners around joint market initiatives, customer pursuits, data center development and connectivity 

How You’ll Make an Impact   

• Prospect and generate new business sales by engaging small businesses within your assigned sales territory
• Conduct consultative needs analyses to identify and recommend Spectrum Business solutions that address each client’s communication requirements
• Achieve sales and product targets across data, phone, video and mobile services by guiding leads from first contact through final sale
• Maintain accurate records of sales activities, presentations and closed deals using required software and tools
• Collaborate with other business groups to ensure seamless order execution and exceptional customer service
• Attend sales meetings and training sessions to stay current with Spectrum’s products and strategies
• Consistently simplify and enhance the customer experience through proactive communication and support

Working Conditions   

• Daily field-based, outside selling with frequent driving and walking
• Occasional office-based work required when not in the field

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in business, marketing or related field, or equivalent years of experience 

Experience    

• 2+ years of sales experience or 2+ years of telecom or technical industry experience 

Skills    

• Ability to read, write, speak and understand English 
• Effective management of sales and administrative tasks with multitasking ability 
• Quick learner able to apply knowledge and operate in a team environment 
• Demonstrated verbal, written and interpersonal communication skills 
• Driven, professional and determined character 
• Valid and active State driver’s license with safe driving record 
• Reliable personal vehicle and car insurance 

Preferred Qualifications 

Skills 

• Business to business outside sales experience, exceeding goals, in either telecommunications or technical industry preferred  
• Experience utilizing CRM systems (SalesForce)  
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) 

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.

How You’ll Make an Impact    

• Lead high-level technical discussions with senior executives and customers, representing Spectrum’s infrastructure vision 
• Translate multi-year customer roadmaps into actionable network, capacity, interconnection and investment strategies 
• Identify and shape opportunities before formal proposals, strengthening technical confidence and supporting business growth 
• Develop customer-driven strategies for DCI, optical networking, dark fiber, IRUs and advanced transport solutions 
• Collaborate with Strategic Ecosystem Partners to anticipate emerging requirements and priority markets 
• Aggregate customer demand to influence backbone, capacity and capital priorities, including shared and third-party infrastructure models 
• Serve as senior technical advisor, converting complex needs into clear Spectrum strategies and ensuring technical continuity throughout pursuits 
• Guide alignment across internal teams, documenting strategic architecture and business requirements for seamless handoff to Sales Engineering 

Working Conditions    

• Office environment 
• Travel up to 50% 
• Exposure to moderate noise levels 

What You’ll Bring to Spectrum    

Required Qualifications    

Education   

• Bachelor’s degree in Engineering, Computer Science, Telecommunications or a related technical field, or equivalent combination of education, training and experience 

Experience    

• 8+ years in network architecture, technical strategy, solutions engineering or customer-facing infrastructure consulting 
• 5+ years of cross-functional leadership and executive influence 
• 5+ years supporting fiber infrastructure, dark fiber, IRU or capital-intensive network programs 

Skills    

• Expert knowledge of IP, DCI, optical and DWDM networking, wavelength services, dark fiber, IRUs, advanced transport, peering and interconnection 
• Executive presence with ability to lead consultative discussions with senior technical and business stakeholders 
• Ability to translate customer roadmaps and market intelligence into network architecture and investment strategy tied to business growth 
• Ability to influence and align complex teams without direct authority 

Preferred Qualifications 

Education 

• Master’s degree in Engineering, Computer Science, Telecommunications or Business Administration 

Experience 

• 3+ years supporting Hyperscaler, Neocloud or large data center infrastructure programs 

Skills 

• Experience shaping technical strategy and customer confidence for hyperscaler-scale or AI data center network opportunities 
• Experience evaluating corridor demand, co-build models and multi-year network capacity requirements 

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact   

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High school diploma or equivalent

Skills   

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

How You Will Make an Impact 

• Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews 
• Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities 
• Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments 
• Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases 
• Establish and monitor procedures to support accounts, including contract tracking and compliance with regulatory requirements 
• Assist the Collections Department with account collections as needed 
• Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training