Grow with Charter

I first started in 2014, pre-merger, after completing an Associate’s Degree in Cyber Security. This was a great opportunity for me to gain experience in the tech field.

My performance allowed me to leapfrog from Associate to Sr. Specialist. I assisted management with further escalation work, policy development, reporting, and agent training. I leaned on my knowledge and expertise in payment research to assist the company in the handling of fraud inquiries relative to our new mobile line of service.

I took the initiative to obtain my Bachelor’s degree in Data Analytics back in 2020. Fresh off of completing this degree, I began my search for my next journey within Spectrum. Shortly after, I found myself moving back east and starting my new career as a Business Analyst.

I've always been motivated to expand my business and technical skillset, which led me to apply for a manager role in 2018.

Spectrum invests in the training and development of employees. I've had great mentors who always take a personal interest in my career goals.

Within five years at Spectrum, I've been promoted to a director role. I now have the opportunity to manage a team that supports the development of insightful reporting products that directly impact the profitability of the company.

I started in December 2018 as a Senior Human Resources Generalist in Network Operations supporting Inside Plant. Since day one, my colleagues have made my experience great at Spectrum. They only want the best for our employees and the organization.

It's always been important to me that I continue to develop and learn by seeking out new experiences, working with different groups of people, and learning new things. Because of this motivation, I transitioned to a new role in Customer Operations in May 2020 as a Manager, Human Resources supporting Digital and Credit Services.

In 2021, I left Spectrum for another opportunity but quickly returned one year later as a Senior Manager, Human Resources. The uniqueness of the role is what attracted me to it. I support HR leadership across the company as part of the new HR4HR program. I now support the HR Director+ population across Spectrum and have exposure to all the different business units.

From day one, I saw that Spectrum cares about its employees. By providing education assistance, mentor programs, and other services, it's obvious that they care about our future. This encouraged me to progress in my career at the company.

My colleagues have been very supportive during my time here at Spectrum. We all come from different places, walks of life and former careers, but together we make a well-functioning team. They are a big reason why I love what I do.

Growth is my motivation; I want to learn as much as possible to progress and take on challenges. Serving in the Army, and having the mentality of always training, and learning to progress in rank is what drives me. I was a Non-Commissioned Officer in the Army and since holding that title, I’ve searched for a position that would allow me to become a leader again. Spectrum allowed me to work hard and show that I could hold the position of Supervisor.

I started as a Field Technician but was quickly promoted to different roles within the company. The steps I took to advance and change positions included additional college coursework, internal company management courses, and NCTI, SCTE and LMS courses.

I also networked between multiple departments, which made my transition to San Antonio as a Dispatch Supervisor a lot easier. I constantly took the initiative of taking on projects and leading my teams in implementing change.

My current role is very fast-paced and requires me to be adaptable and shift focus quickly. But the best part about my job is the opportunity to improve and build on the relationships I have with internal teams to successfully deliver services to our customers.

I started as a temp employee in dispatch, but soon after I was given the opportunity to become a full-time employee. Within a month of being hired, I was promoted to Workforce Management Technical Coordinator, and I quickly learned the tasks of my role and mastered that position.

I took self-progression courses that were offered by Spectrum to achieve my promotion to Workforce Administrator. In this position, I excelled and learned much more about scheduling and quota mandates.

I wanted a change and decided to transfer to ROC. I completely engulfed myself in learning every aspect of HFC maintenance and reporting. I was encouraged to progress and use the tools and courses to learn and succeed further in this department.

I worked diligently to become a master at our soft tool PRISM and helped pick up work from other coordinators to ensure the Brooklyn/Queens Management Area stayed in the top tier for the company in construction metrics.

As a manager, I was really focused on building a strong team that I could rely on. I also learned that communication with not only my leadership but boundary partner leadership and networking was key to my success as a manager.

My current role is focused around assisting the sprawling region with the prioritization of work and standardization of tasks. In the coming years, I hope to learn as many facets of the business as possible and pay forward the opportunities and guidance I have been given.

The best thing about Spectrum is the access to self-promote through trainings and tests. That's how I was able to advance in my career so quickly and eventually transition into a new Business Unit.

I like change and learning new things. I never want to settle and remain stagnate, which is how I was able to land my new role as an ISP Engineer II.

Customer Service had been what I was doing most of my career until I discovered in 2018 that I wanted to do something different. This led me to participate in the walk-a-mile programs with the NOC, along with researching other departments.

Since joining the Network Operations team, I have been pursuing certifications to further my career path at Spectrum.

I started at a call center, but within the first few months, I was already missing the face-to-face interactions with customers. Because of this, I took the opportunity to transfer to Bilingual Front Counter Representative and then shortly after promoted to Store Lead.

Based on my performance, I was eventually promoted to a manager role. During this time, I encountered so many changes and positive growth developments that matured my career path.

I took a big leap of faith and decided to go to a self-contributor role in the recruiting environment as Recruiter II. I wanted a new challenge and what better way to do this than with a company that will allow me to increase my career growth!

When I transitioned into Direct Sales, I quickly climbed the sales rankings and within nearly 4 years I was one of the top-ranked AE's in the Florida market. My time as an Account Executive helped me master business-to-business sales. From cold calls, time management, meetings, follow up to networking, I was able to add additional skills that continue to be valuable in my current role.

I accepted my first Sales leadership role in 2014, and it took a year to settle in, make the right hires and create a successful team. Throughout my tenure as a Sales Manager, my team was a top-ranked team. Building and maintaining a diverse team has been one of my career highlights as well as being able to promote and develop others to reach new career heights.

I have always been competitive by nature, and I believe you have to be in sales. As I've evolved in my career, I'm still competitive, however, my current motivation comes from the direct impact I make by identifying and helping others build successful careers. It’s inspiring to help employees reach career goals they didn't think were possible.

I originally started as a Repair Agent, but I quickly worked my way up to our SMB group and advanced through various projects. While in my lead role, I was awarded Charter's Gold Award for 2017 and continued my growth and motivation to achieve my supervisory position.

I transitioned back into our residential support group as a Lead Supervisor and was challenged with the opportunity to take over the lead group as my direct reports transitioned from agents.

As a Supervisor, I learned the most about the business and was able to hone my skills and judgment. This opportunity opened the doors for me to move up as a manager on our residential side.

I started my career with the company in 2001 as a Customer Care Professional. My journey eventually led me to Sales Engineering. Being a problem solver and inspired by childhood heroes, I fell in love with the excitement and inspiration I experienced in solving these challenges and seeing our client partners reach their goals.

In 2018, a new role was created to assist with the launch of several new and complex product sets. The Managed Services Specialist position gave me the opportunity to better understand sales with direct experience as a seller, while also sharpening my knowledge of our new product sets and newer technologies.

I was promoted to Director of Sales Engineering for Vertical Sales in the Northeast Region of Spectrum Enterprise in 2021. I'm excited and humbled to have the great responsibility and honor of supporting our Northeast team. I'm now able to create opportunities for professional development as I experienced during my time with this company.

Regardless of your title or team, Spectrum Enterprise's environment encourages you to collaborate together and learn from each other. This encouraged me to seek new opportunities within the company very early on.

I'm inspired and motivated by new things and opportunities. With this being a technology company, I'm always learning something new and finding new paths to grow my career, like taking on a supervisor role.

My career path has been so rewarding because of our driven and diverse workforce. We are committed to helping our company grow, deliver industry-leading products and services and exceed customer expectations with "white glove" service.

I instantly immersed myself in broadcast-style writing and took on new opportunities, including a role as an Internship Coordinator, to expand my network and knowledge within the company.

In a new role as Planning Manager, I had to grow my own team and support them. I leaned on my experience with the Internship program and put that practice into hiring and training a planning team from the ground up.

By bringing new ideas and an open mind to the table each day, I was pivotal in helping design some of our internal processes. I also went through the basic Rosenblum training and learned about our stories more. Through this training and eagerness to learn, I'm now a Senior Manager, Managing Editor on my team.

When I first started at Spectrum, I was immediately drawn to the people. My coworkers are bright and talented, and we're always working together toward our shared goals. This motivated me to get promoted to a supervisor role.

I've always been motivated to learn more about how our systems operate and work more independently. As a manager, I'm able to help my coworkers and department achieve more and become more efficient.

Now as a manager, I have the responsibility of checking in with my direct reports to ensure they have the resources and information they need to succeed in their roles.

My first position was SMB sales, but I eventually decided to look more into Spectrum Reach. I had previous experience and success in advertising sales, so I believed I would succeed and would help the company grow as well.

After a year of proven success in SMB sales, I reached out to my manager prior to applying to a new role at Spectrum. Based on my good work and experience, I got the offer and moved over to Spectrum Reach as an Account Executive.

I came into the DSR position in 2019 with the goal of succeeding in my role and growing within the company.

I originally applied for the exact position I am in currently. However, I didn't have enough experience that would help me on the local side of the business. By gaining experience and networking within the company, I was able to apply and get the role I'm in today.

I joined a great sales team and received top-notch systems and product training for cable, phone internet and fiber. My background prior to joining the team was also in Project Management, and I was eager to transition back into that field.

I established a great connection with the Director of Carrier Project Management and was able to earn a Project Manager position on their team. I was surrounded by some of the most knowledgeable and passionate individuals that I have ever worked with.

I work very closely with many of our Senior and Executive leaders. Spectrum Reach provides an unparalleled opportunity for its Project Managers to interact and collaborate with very knowledgeable and engaged stakeholders.