Full TimeAlbany, New YorkPosted 02/13/2026Areas of interest: Business Analysis, Operations, Research/AnalysisRequisition Number: 2026-69529BGN357
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
The main goal of this position is to evaluate existing processes and provide recommendations and optimal solutions on processes improvements and best practices. This role can collaborate with one or several business process owners or lines of business
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Analyze, define, and develop the organization's business process methods and practices.
Research best business practices within and outside the organization to establish benchmark data.
Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals.
Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements.
Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements.
Partner with business process owners and management on strategic initiatives.
Communicate team progress.
Use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis.
Research industry trends for application of process improvement techniques and best practices.
May train key users on new processes.
Perform other duties as requested.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage multiple projects at one time
Ability to document, prepare and present data-driven presentations
Good knowledge of software applications such as Word, Excel, etc.
Required Education
Bachelor’s in Business Administration degree or related field, or equivalent experience
Required Related Work Experience and Number of Years
Process or data analysis experience - 2+
Working Conditions
Office environment
BGN357 2026-69529 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
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We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
