Full TimeAtlanta, GeorgiaPosted 08/20/2026Areas of interest: Sales Ops/Support, RetailRequisition Number: 2026-80965SRL605
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking to shape the future of retail operations in a dynamic market? Spectrum seeks a Senior Manager, Area Retail Operations to drive operational excellence, workforce readiness, and consistent execution across partner locations. By collaborating with teams and leading strategic initiatives, you’ll ensure stores are staffed, equipped, and customer-ready, making a lasting impact on retail performance and customer experience.
How You’ll Make an Impact
Lead workforce planning and staffing strategies across 3PL partners to optimize coverage and sales readiness
Monitor staffing trends, productivity metrics, and workforce capacity to identify and address operational gaps
Conduct operational reviews and oversee visitation schedules to assess staffing effectiveness and maintain compliance
Drive accountability for workforce performance standards, onboarding programs, and training completion across all partner locations
Partner with Learning & Development teams to deploy leadership programs and lead ongoing coaching initiatives to enhance execution and customer experience
Manage inventory levels, equipment deployment, and operational supply readiness by partnering with Supply Chain teams to resolve variances and improve efficiencies
Maintain operational dashboards and key performance indicators while ensuring adherence to procedures, policies, audit requirements, and brand standards
Working Conditions
Retail environment with exposure to moderate noise levels
Travel required to multiple locations for operational oversight
Professional attire and appearance expected
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree or equivalent experience
Experience
5+ years experience with operational protocols in third party sales environments
3+ years management experience
Skills
Experience leading operational compliance, workforce planning, and training programs
Proficiency in inventory and merchandising management
Advanced change management techniques
Strong analytical skills leveraging performance dashboards and operational metrics
Knowledge of process and procedure design and documentation
Experience in third party sales management
Ability to organize and manage multiple projects simultaneously
Demonstrated analytical, statistical, quantitative, and deduction skills
Ability to make qualitative judgments on training, education, and development resources
Ability to build strategic partnerships through interpersonal, leadership, influencing, and presentation skills
Passion for delivering outstanding customer experiences
Competency in personal technology such as mobile devices and video platforms
Ability to travel regularly within assigned markets
Valid driver’s license meeting Spectrum’s motor vehicle requirements
Preferred Qualifications
Experience
5+ years leadership experience
SRL605 2026-80965 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13526Business Unit: Sales and MarketingZip Code: 30339
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
