Full TimeAustin, TexasPosted 04/23/2025Areas of interest: IT Services/Support, Network Engineering, Network OperationsRequisition Number: 2025-52813ENO345
Client Reference Code: 2025-52813
BE A PART OF THE CONNECTION
At Spectrum, we ensure the delivery of our internet services to nearly 32 million customers nationwide. As an Associate Network Operations Engineer, you will perform reactive monitoring of all core level telephone, IP and Video elements within network facilities. You will be responsible for initial triage, escalation, and resolution of network troubles, as well as vendor engagement.
*Please note, the shift for this position is Sunday - Wednesday 9:30 pm - 8 am CST.
WHAT OUR ASSOCIATE NETWORK OPERATIONS ENGINEERS ENJOY MOST
Opportunities for career growth
Working with cutting edge communications technology
An open communication flow between peer organizations
Being a part of a reliable and supportive team
Growing their talents as an individual and as a team
Being able to work under pressure is imperative to being successful in this role, as you will escalate customer-impacting and install-impacting (new revenue) major incidents to verticals for each line of business, technology product, critical network facility, and service delivery platform. Your work will ultimately help in the protection of Charter’s growing network.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Network troubleshooting and/or surveillance experience of zero to two years
Education: Associates or Bachelor’s degree in Electronics/Technology or Sciences or industry certification or equivalent work experience
Technical Skills: Knowledge of network operations, ability to work with internal and external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned, ability to troubleshoot and correlation event and alarms skills, knowledge of topology, platforms, and protocols for IP, Voice, and Video networks, knowledge of network operations tools and ticketing platforms, demonstrated aptitude to triage and correlate event/alarms
Abilities: Able to work in a teamwork environment
Skills: Able to work under pressure, strong organizational skills, strong communication skills
Schedule: Hours will be determined as business needs dictate
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: With opportunities to network with other people in leadership roles, you will be able to grow your talents in a supportive community
Job Perks: Great benefits as well as opportunities for overtime
2025-52813 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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