Full TimeAustin, TexasPosted 07/31/2025Areas of interest: IT Management/Project Management, Network OperationsRequisition Number: 2025-58796ENO605
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to provide expertise and issue resolution for our commercial services working within our Network Operations Center (NOC)? You can do that. Do you want to manage a team of cross-functional front-line technicians? As a Manager of the Network Operations Center at Spectrum Business Network Operations & Engineering, you can do that.
Spectrum Business Network Operations & Engineering, a part of Spectrum's Network Technology Services organization provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
You ensure the continued performance of our services through the detailed management of teams and network technologies. You hire, train and mentor front-line technicians and enhance their understanding of advanced deployment and break-fix methodologies You collaborate with teams in person and digitally within an office environment. Depending on the business unit, you may lead operations as part of a 24/7/365 network operations team.
WHAT OUR SR MGR, NOC ENJOY THE MOST
Serve as the initial point of contact for all major issues during a coverage period.
Accurately and efficiently resolve network issues through communications with the business.
Compile and distribute daily turnover reports detailing ongoing or recently resolved events and outages.
Achieve network availability, MTTR and ticket handling objectives through hands-on leadership.
Participate in change control committees and provide input on all network changes and additions.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience:
Four (4+) years of work experience in a 24/7/365 operations center.
Education:
Bachelor’s degree in computer science, electrical engineering, math, a related field or equivalent experience.
Technical Skills:
Understanding of IP network fundamentals; Proficient with Microsoft Office.
Skills and Abilities:
English communication skills.
Able to follow established guidelines, policies and procedures.
Shift Requirements:
SUN-THRS 7AM – 4PM
Preferred Qualifications
Two (2+) years of management experience in a 24/7/365 operations center.
Advanced knowledge of support systems for network management, element management systems, HFC, DOCSIS and CMTS.
History of working with Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies and VoIP switching platforms.
Expert in LAN and WAN communications.
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: #LI-RM1 With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today’s evolving network demands
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
