Full TimeBallwin, MissouriPosted 11/25/2025Areas of interest: Administrative, Customer Operations, Order Fulfillment/ManagementRequisition Number: 2025-66159SSU540
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you an order management expert ready to guide teams to meet business needs and service level objectives? You can do that. Do you want to spearhead order management process improvements? As a Manager of Enterprise Order Management at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
You accelerate company-wide growth through continuous order management efficiency improvements as part of the order-to-cash flow process. You serve as an empowering leader to teams and use solid organizational and prioritization abilities to ensure deadlines are met within budget. You collaborate with teams in person and digitally within an office environment.
How you can make a difference:
Drive order management activities for complex coaxial and fiber-based accounts by managing and motivating cross-functional teams to meet goals.
Monitor order assignments based on tasks, goals and time frame requirements.
Provide coaching on improvement areas and partner with Human Resources to develop staffing needs.
Establish deadlines using standard reports and metrics to monitor order status, volume and team performance.
Manage boundary partners to meet SLOs on time and develop action plans for instances outside of the SLOs.
Guide an efficient execution of service implementation within expected time frames.
WHAT YOU BRING TO SPECTRUM BUSINESS
Required qualifications:
Experience: Two or more years of leadership experience and Salesforce experience; Four or more years of advanced telephony or data industry experience and project management experience in order operations; Five or more years of experience in telecommunications and order management or order operations.
Education: Bachelor’s degree in a related field or equivalent experience.
Technical skills: Familiar with Spectrum Business fiber-based products and services; Proficient in Microsoft Office.
Skills: Expert in order management processes and business rules; Presentation, organizational, prioritization, relationship building and English communication skills.
Abilities: Ability to analyze and interpret data.
#LI-MD2
SSU540 2025-66159 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
