Full TimeBallwin, MissouriPosted 05/27/2025Areas of interest: Order Fulfillment/ManagementRequisition Number: 2025-55270SSU365
Client Reference Code: 2025-55270
Are you a Resolution Manager experienced in specializing in performing post-sale and order entry activities to continue driving orders to implementation? You can do that. Ready to serve as a subject matter expert in our systems, tools, and processes, and will partner directly with the Spectrum Business Order Operations leadership team to help define further enhancements in process that will help prevent orders from requiring resolution post sale? As an Order Operations Resolution Manager at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
As an Order Operations Resolution Manager, you will provide resolution on orders post sale to drive expedient removal of obstacles and ensure a positive client experience. You are responsible for working within our internal systems, partnering with boundary partners, and engaging clients to remove obstacles that are preventing orders from successful implementation.
How you can make a difference:
Ensure the efficient execution of service implementation within expected time frames.
Matrix managed efforts with internal departments to ensure SLOs are maintained.
Identify, analyze, and resolve complex issues or problems preventing orders from moving through implementation; make recommendations for improvement.
Manage order resolution and escalation in a timely manner.
Serve as contact to boundary partners to resolve issues.
Provide high quality customer service.
WHAT YOU BRING TO SPECTRUM BUSINESS
Required qualifications:
Experience: Four or more years ofCustomer service, order entry; Four years Advanced telephony or data industry experience; Four years Salesforce; Five years of Telecommunications experience
Education: Associate degree (A.A.) or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience
Skills:
Proficient in all Order Operations processes
Knowledge of MS Office
Understanding of Spectrum’s product and service offerings
Abilities:
Work effectively in a team-oriented environment
Maintain confidentiality
Build working relationships
Respond to inquiries from clients
Mentor and motivate others
Meet deadlines
Preferred qualifications:
What you can enjoy every day:
Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning culture: Company support in obtaining technical certifications.
Dynamic growth: Paid training and clearly defined paths to advance within the company.
2025-55270 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
