Senior Manager, Inside Plant (ISP)
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Are you ready to lead and manage the Inside Plant Operations group, ensuring flawless execution in the reception and distribution of off-air, satellite, and digital transport programming? As a Senior Manager, ISP, you will implement consistent operating, configuration, and engineering standards using coaxial cable and fiber optic transmission technologies. You will oversee the installation, construction, operation, and repair of all equipment at Headend, COLO, OTN, and Hub locations. Additionally, you will guide long-range planning, manage day-to-day activities, and handle on-call rotations. You will also be responsible for the employee lifecycle, including performance management, and assist in capital and expense forecasting.
How You’ll Make an Impact
- Develop a strategic, disciplined, detailed and structured team and assist with developing their direct reports as to drive a high-performance culture and environment
- Lead a structured, consistent, and disciplined execution of ISP activities
- Oversee all cabling, equipment installation, power and cooling follows corporate TQA standards
- Lead efforts to ensure field compliance with corporate standards, as well as Federal Communications Commission (FCC) regulations
- Oversee training for technical personnel and evaluate effectiveness and gaps on an ongoing basis
- Work with managers to establish positive employee relations through promoting an environment of open and effective communication and ongoing support
- Oversee and participate in assembling capital budget needs
- Resolve issues as they are identified and escalate issues to senior management as needed
- Set priorities for managers and participate in the ongoing review of performance of staff
- Ensure all required logs, records and other documentation follow company and FCC technical requirements
- Oversee FCC Proof of Performance testing
- Adhere to industry specific local, state, and federal regulations, as applicable
- Compile reporting and metric analysis as requested by management
- Participate in special projects as needed or requested by senior management
- Know, understand, and follow all company policies and provide ongoing guidance to staff
Working Conditions
- Work in a 24x7, fast paced environment
- Exposure to continuous moderate noise
- Work and travel in inclement weather
- Work all hours day or night
- Work performed near power facilities and electricity
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in engineering or equivalent work experience
Experience
- 10+ years engineering experience
- 4+ years management experience
- 3+ years project management experience
Skills
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
- Ability to use personal computer and software applications
- Ability to use handheld communication devices and applications
- Ability to differentiate between different sizes and colors of wires
- Ability to make cable connections in tight spaces by bending, reaching, twisting
- Ability to work with small components and wires to make cable connections
- Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
- Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
- Ability to accurately measure distances, using tapes or other measuring devices
- Ability to read general system layouts from blueprints and system maps
- Ability to operate appropriate computer or test equipment associated with position
- Ability to prioritize and organize effectively
- Ability to work independently
- Knowledge of basic mathematics and electronics
- Demonstrated in-depth proficiency of designing, installing, and maintaining critical facility systems and service delivery equipment for all products
- Valid driver's license with satisfactory driving record within company required standard
Preferred Qualifications
Education
- Desirable: CCNA, CCDA
Skills
- Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
- Ability to perform job from high places (roofs)
- Knowledge of company products and services
- Knowledge of National Electric Code and National Electric Safety Code In-depth understanding of and demonstrated ability to teach advanced video networking, IP networking and DOCSIS
- Ability to manage multiple priorities
- Ability to supervise and motivate others
- Ability to maintain confidentiality
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13547 Business Unit: Network Technology Services
Zip Code: 59102
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.