Full TimeBlue Ash, OhioPosted 02/04/2026Areas of interest: Billing Operations, Call Center, Customer OperationsRequisition Number: 2026-69236CBI175
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Eligible Candidates: Current Leads (with a minimum of one year in role as of March 2026) located at 11513 Reed Hartman Highway Call Center
Targeted Start Date: March 6, 2026
Production Schedule: Start times between 12pm-2pm
Serves as the primary contact for Chat Billing Agents questions and customer escalations. Provides expert support as it relates to troubleshooting billing issues and/or handling complex customer billing inquiries and payments. Works under minimal supervision.
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Interact effectively with internal and external customers regarding products and services.
Assist agents with customer questions/escalations in a timely, thorough and efficient manner.
Effectively present and discuss Charter’s products and services.
Manage agent and customer interactions professionally and effectively.
Coordinate and communicate with the Chat Center Supervisor, to ensure efficient operations and customer satisfaction.
Remain current and knowledgeable on every aspect of supported product.
Comply with all company and chat policies and procedures.
Accurately document customer account records based on actions taken.
Fulfill work schedules as required.
Identify training and skill gaps, and provide proactive feedback and recommendations for improvement.
Perform other duties as assigned.
Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Applies judgment in analyzing and resolving issues Exhibits in-depth technical knowledge of Spectrum products and services Skilled in deescalating customer situations Must have excellent verbal and written communication skills Must be efficient with time management, organizational skills and handling multiple tasks concurrently Ability to handle multiple tasks Advanced knowledge/experience of internet/phone operations and/or telecommunications call center Excellent interpersonal skills Proficiency with PCs, Microsoft Windows and general intranet navigation
Required Education High school diploma or equivalent
Required Related Work Experience and Number of Years
Successful completion of a minimum of 1 year as a CSR, having demonstrated knowledge and proficiency, consistently exceeding all objectives and qualitative requirements of the previous level Experience in cable operations and/or telecommunications call center
CBI175 2026-69236 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $30.10. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
