VP, Field Service - Midwest Region
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $177,500.00 and $295,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Spectrum’s Field Operations business unit
Our Field Operations team is responsible for building, upgrading, maintaining, and connecting customers to our advanced, always on, hybrid coaxial-fiber (HFC) and fiber network.
Vice President Field Service – Midwest Region
(Note: this position is based in Blue Ash with frequent travel throughout Ohio, Kentucky, Indiana, and western West Virginia)
The VP Field Service is responsible for leading efforts to provide outstanding installation and repair service to residential and business customers in the Heartland Region. The VP of Field Service oversees execution of Spectrum’s strategy to ensure that customers receive timely and effective service.
Major Responsibilities
- Along with Area Vice Presidents, responsible for ensuring region meets Spectrum customer commitments, e.g., same day service, appointments within two hours, first appointment resolution
- Work with National Field Support to ensure effective and efficient distribution of work to Field Technicians (quota and routing)
- Forecast in-house and contractor resource needs to meet customer and financial demands
- Work with other business units to develop and execute Spectrum field service initiatives, including large-scale projects to install services to business customers, e.g., national retailers, hotels, hospitals, restaurant chains.
- Oversee regional relationships with field service vendors to ensure availability of resources and excellent performance.
- Lead Environmental Health and Safety for the region
- Monitor Field Service metrics and establish appropriate action plans for improvement.
- Develop regional Field Service budget with proper management of capital and operating expenses
- Select, develop and maintain excellent talent at all levels in the organization.
WHAT YOU’LL BRING TO SPECTRUM
- Experience: Experience working in the cable/communication business (10+years), management of annual budget preparation and implementation (8 years), senior level management experience (10+years).
- Education: Bachelor’s degree or related field experience equivalent; field experience includes management of customer fulfillment process
- History of success in field leadership with proven ability to motivate your team
SPECTRUM CONNECTS YOU TO MORE
- Learning Culture and Dynamic Growth: We invest in your learning, offering training, hands-on experience, and mentoring to advance your career.
- Competitive Pay/Total Rewards: We believe our people are our greatest asset. That's why we're proud to provide our employees with some of the best benefits in the industry. See all the ways we invest in you—at work and in life.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $177,500.00 and $295,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13539 Business Unit: Field Operations
Zip Code: 45241
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.