Full TimeBridgeton, MissouriPosted 01/14/2026Areas of interest: Credit Services, Customer Operations, LeadershipRequisition Number: 2026-68246CCS860
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Does striving for the best customer experience motivate you? Do you enjoy working in a fast-paced, collaborative environment? Organized, data-driven, and good communicator? Then working in Customer Service at Spectrum may be a great fit for you.
At Spectrum, we keep millions of customers connected across our 41-state footprint. Our Customer Services team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Sr. Director, Customer Service, you’ll be responsible for the direction and oversight of the day-to-day operational performance of Customer Service and support. You’ll lead the execution and the implementation of Customer Service initiatives and activities that support and enhance Spectrum’s objectives and values.
HOW YOU’LL MAKE AN IMPACT
Participating in the development of best practices in all areas of end-to-end customer service including, but not limited to; customer contact center performance, training, and technology.
Directing the attainment of key performance indicators including service level, agent utilization, service quality, operating efficiencies, truck roll avoidance, and work order accuracy.
Providing guidance and support to management teams in the Customer Service function.
Provide guidance and participate in the hiring process for key Customer Service professionals.
Coaching, directing and mentoring Customer Service professionals.
Interfacing with other departments through written and verbal communications to handle customer situations, involving customer complaints and process billing adjustments.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience:
Customer service/call center experience: 15 years or more
Senior management/leadership experience: 8 years or more
Education:
Bachelor´s degree in business or related field; or equivalent experience
Skills:
Communicate verbally and in writing in a clear and straightforward manner
Personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
Abilities:
Prioritize and organize effectively
Hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Knowledge of:
All functions and related tasks in the area of customer relations
Cable television products and services
General accounting and billing procedures
Travel: As Required
Preferred Qualifications
Education:
Masters in Business Administration (MBA)
CCS860 2026-68246 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
