Full TimeCharlotte, North CarolinaPosted 12/19/2025Areas of interest: Ad Sales, Sales, Sales Ops/SupportRequisition Number: 2025-67229ASA300
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Spectrum Reach® provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at https://www.spectrumreach.com.
SUMMARY
The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience.
Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes.
Spectrum Reach’s Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you’ll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders.
DUTIES & RESPONSIBILITES
As an Account Specialist on the team, you’ll work with Sales to ensure they have all the materials needed to maximize the sales of our multi-screen product portfolio.
Creating proposals and strategic recommendations for clients based on client objectives and inventory analysis
Working cross-departmentally to create solutions for our clients
Partnering with Account Executives and clients on effectiveness of multi-screen campaigns
Gathering feedback on the client campaigns
Provide post-campaign performance recap as well as strategic recommendations for improvement
QUALIFICATIONS
Demonstrated ability to develop positive working relationships with Sales Executives and other cross functional support departments.
Demonstrated ability to think strategically and problem-solve creatively
Need to be able to adapt to change quickly, as well as be able to prioritize and handle multiple tasks with competing deadlines.
Attention to detail is an absolute must for this role
Experience with computer software including MS Office, PowerPoint or Canva and Spreadsheets, Excel or Google Sheets
Strong knowledge of advertising research databases such as Nielsen, Scarborough, MRI, Kantar, BIA/Kelsey, eMarketer, and comScore
Ability to create client advertising schedules and multi-task with various projects
Ability to decipher between client needs
EDUCATION
Bachelor’s degree or equivalent work and/or education experience
EXPERIENCE
2+ years’ work experience working with and/or supporting a Sales team
PREFERRED QUALIFICATIONS
2+ years’ working in Advertising sales
Ability to pull and analyze advanced campaign metric reporting utilizing internal and external tools. (e.g. Freewheel, and other proprietary tools) is preferred.
ASA300 2025-67229 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
