Full TimeCharlotte, North CarolinaPosted 04/06/2026Areas of interest: Call Center, Inside Sales, SalesRequisition Number: 2026-72375SRT100
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you'll use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction. Join our team and make a meaningful difference in ensuring our clients stay connected and thriving.
How You’ll Make an Impact
Strengthen customer relationships by actively listening and identifying opportunities to enhance or retain services while meeting monthly save and sell targets
Guide customers through consultative discussions to uncover needs, recommend additional services and optimize current product offerings and pricing
Educate customers on the advantages of Spectrum Business products including Internet, Voice, TV and Mobile to maximize their value
Address customer concerns empathetically, ensuring timely resolution and full ownership of each issue from start to finish
Communicate professionally with customers and collaborate with internal teams to provide effective solutions and maintain high service standards
Demonstrate resilience and composure during escalated situations, reframing objections as opportunities to retain and educate customers
Navigate multiple computer systems efficiently while multitasking such as handling customer inquiries, processing orders and building rapport
Working Conditions
Work in a high-energy, team-oriented, in-office call center environment
What You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Experience
1+ years of sales experience
Skills
Ability to read, write, speak and understand English
Communicate clearly and professionally
Availability for a flexible schedule and overtime when needed
Working knowledge of telecommunications services such as Video, Internet, Voice and Mobile
Proficient use of computer and multiple software applications at once
Proven track record of sales success
Preferred Qualifications
Education
Associates degree or higher in a related field of study (e.g., Business Administration, Sales, Marketing, Communications, or related)
Experience
2+ years of Call Center experience in the areas of customer service and or phone / sales
CSG billing software experience preferred
B2B sales experience
Telecommunications or Mobile product sales
Skills
2+ years of call center experience
SRT100 2026-72375 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
