Full TimeCharlotte, North CarolinaPosted 06/23/2026Areas of interest: Call Center, Inside Sales, SalesRequisition Number: 2026-76258SRT100
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $80,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role based in one of our call centers, you will be the first point of contact for customers, managing inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services as appropriate while strengthening customer satisfaction, loyalty, and the Spectrum brand. You will have the opportunity to build a rewarding and successful career with us while achieving your financial goals, equipped with the tools and resources needed as a member of our team.
How You’ll Make an Impact
Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy
Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers
Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints
Mastering order processing within the billing system for retained accounts, new sales, and account lookups
Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers
Working Conditions
Comfortable working a Monday through Friday schedule in a fast-paced, team-oriented, in-office call center environment
What You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Experience
1+ years of sales experience
Skills
Ability to read, write, speak and understand English
Ability to communicate in a clear, professional manner
Must be available to work a flexible schedule and overtime as requested
Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products
Ability to use computer and multiple software applications simultaneously
Ability to demonstrate a record of success in your sales career to date
SRT100 2026-76258 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
