Full TimeCharlotte, North CarolinaPosted 04/13/2026Areas of interest: Customer ServiceRequisition Number: 2026-72238SAM204
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
The Client Relationship Manager will handle interactions and activities associated with the account relationship for Spectrum Community Solutions’ Bulk customers. The focus of the Client Relations Manager is to improve Customer Lifetime Value (CLV) through contract renewal of Bulk customers.
This individual will primarily interact directly with Bulk customers. The CRM will also work with all functional areas that touch our bulk customers with key areas including: Sales Operations, Customer Operations, Retention Operations, Service Operations, Sales and Billing.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Customer Retention – Drive contract renewals for targeted SCS Bulk customers by leveraging available retention programs and offers.
Customer Lifetime Value (CLV) Assurance – Preserve Spectrum revenue and margins by exercising proper discretion in selection of available retention programs and offers.
Customer Issue Resolution – Work with internal functional areas to ensure any customer issues that are impeding or jeopardizing customer satisfaction and disposition to renew are addressed with the proper urgency.
Customer Advisor – Improve customer satisfaction and mitigate issues by raising customer awareness of best practices, availability of support tools, and other Spectrum resources.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Effective written and oral communication and interpersonal skills
Ability to present to enterprise level clients
Ability to learn quickly and apply that knowledge in a cross-functional team environment
Ability to multi-task and prioritize projects based on timing and resource availability
Proven customer service, organizational, analytical and follow-through skills
Ability to maintain confidentiality
Ability to prioritize and organize effectively
Ability to use personal computer and software applications (Powerpoint, Word, Excel)
Valid driver’s license, satisfactory driving record with Company-required standards
Required Education
Required Related Work Experience and Number of Years
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Effective written and oral communication and interpersonal skills
Ability to present to enterprise level clients
Ability to learn quickly and apply that knowledge in a cross-functional team environment
Ability to multi-task and prioritize projects based on timing and resource availability
Proven customer service, organizational, analytical and follow-through skills
Ability to maintain confidentiality
Ability to prioritize and organize effectively
Ability to use personal computer and software applications (Powerpoint, Word, Excel)
Valid driver’s license, satisfactory driving record with Company-required standards
Required Education
Required Related Work Experience and Number of Years
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Prior Business Sales or Account Support experience/knowledge preferred
Preferred Education
Bachelor’s Degree preferred or equivalent combination of education and experience
Preferred Related Work Experience and Number of Years
Prior experience in a retention and /or sales environment - 2-4
Prior experience in the telecommunication industry
WORKING CONDITIONS
Office environment
SAM204 2026-72238 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452Business Unit: Community SolutionsZip Code: 28217
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
