Full TimeCharlotte, North CarolinaPosted 07/01/2025Areas of interest: Call Center, Customer Service, Enterprise SalesRequisition Number: 2025-57300CAM100
Ready to use accurate administration, detailed communication and an engaging personality? You can do that. Do you want to collect and process credits, debits, adjustments and disconnections? As a Client Services Account Coordinator at Spectrum Business, you can do that.
Spectrum Businessprovides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
You establish and advocate for your assigned accounts and projects. You accurately complete all back-office administration and general account maintenance. You conduct research and investigations with internal teams to efficiently resolve issues and escalations. You communicate with clients and project stakeholders within an office environment in person and digitally.
WHAT OUR CLIENT SERVICES ACCOUNT COORDINATORS ENJOY MOST
Conduct research to categorize and group clients for the purpose of quality control.
Assist with external or internal audits and respond to the regulatory or tax departments.
Communicate with clients to conduct surveys, resolve billing issues and account errors, inform on changes in benefits packages and general notifications.
Manage client information to ensure the alignment of parent and child accounts in Salesforce and billing systems.
Foster long-term client relationships through account reviews and monitoring aging reports.
Perform additional duties as assigned.
WHAT YOU'LL BRING TO Spectrum Business
Required Qualifications
Experience: Two or more years of client relationship management experience; Two or more years of Salesforce and ICOMS/CSG experience.
Education: Associate’s degree in business or a related field.
Technical Skills: Knowledge of the telecommunications industry.
Skills: Effective prioritization, organizational, issue resolution and English communication skills.
Abilities: Deadline-driven with ability to work independently while establishing long-term client rapport.
Spectrum Business CONNECTS YOU TO MORE
Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning Culture: Company support in obtaining technical certifications.
Dynamic Growth: Paid training and clearly defined paths to advance within the company.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
