Full TimeCharlotte, North CarolinaPosted 10/21/2026Areas of interest: Call Center, Customer Service, Enterprise SalesRequisition Number: 2026-85466CAM100
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking for a role where your attention to detail and client support skills truly matter? As a Client Services Account Coordinator at Spectrum, you will provide dedicated post-sale support for our clients—ensuring their accounts are accurately managed and maintained. Your work will drive smooth operations, resolve issues and strengthen client relationships, making a direct impact on Spectrum’s reputation for excellence.
How You Will Make an Impact
Intake and process credits, debits, adjustments and disconnects, including researching and securing approvals as needed
Conduct account research for quality control, ensuring customers are correctly categorized and grouped
Assist with audits and respond to regulatory or tax requests to ensure compliance
Maintain accurate documentation and reporting for all account adjustments and related activities
Communicate with customers to resolve billing issues, conduct surveys and provide notifications about account changes
Support contract management by ensuring contracts are properly scanned and attached to customer accounts
Review aging reports, research account status, notify Client Services Managers of issues and perform collection activities as needed
Remain up to date on service pricing, procedures, sales promotions and billing system codes through training
Assist with RFPs, maintain Salesforce and billing system data and align parent/child accounts appropriately
Use desktop tools efficiently to resolve client problems and prevent escalation
Working Conditions
Office Environment
Exposure to moderate noise levels
0% travel
What You Will Bring to Spectrum
Required Qualifications
Education
High School Diploma or equivalent
Experience
2 + years of customer relationship management experience
2 + years of CSG or other billing system experience
2 + years of Salesforce.com experience
Skills
Read, write, speak and understand English
Establish rapport and build trust with customers
Skill in meeting deadlines and prioritizing tasks
Ability to step into leadership roles when needed to support customer relationships
Strong organizational and independent work skills with minimal guidance
Problem-solving abilities for moderate to complex issues
Proficiency in Word, Excel, PowerPoint and Outlook
Understanding of documents supporting carrier sales initiatives
Knowledge of telecommunications industry, fiber processes and procedures
Preferred Qualifications
Education
College coursework in accounting or related field
CAM100 2026-85466 CAM100 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about Life at Spectrum.
