Client Services Account Specialist- Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Are you an expert in billing and collections with a knack for resolving complex customer issues? As a Client Servies Account Specialist at Spectrum, you will serve as the primary advisor for carrier customers—leading cross-functional efforts to resolve billing inquiries, disputes and collection matters. Your analytical skills and collaborative approach will drive solutions that enhance the customer experience and ensure accurate account management.
How You Will Make an Impact
- Proactively manage assigned customer accounts using phone and email as primary communication tools to enhance the customer experience
- Develop long-range service plans and positioning strategies to retain revenue and build customer loyalty
- Conduct regular meetings and account reviews, serving as a customer advocate to secure satisfaction and address concerns
- Coordinate with internal departments through written and verbal communications to resolve client needs and inquiries, including leading internal conference calls
- Maintain and update internal databases with accurate customer information and ensure compliance with control procedures and contract tracking
- Support internal teams such as Customer Experience, Marketing, Product and Collections with customer notifications, business intelligence and communication activities.
- Utilize desktop tools and billing/CRM systems to effectively resolve customer issues and prevent escalation
- Retain customers by probing for satisfaction, skillfully managing negotiations and resolving complaints using strong listening and decision-making skills
- Monitor internal reports for process compliance and may assist in analyzing customer surveys. Stay current on post-sales support systems through training
Working Conditions
- Office environment
- Exposure to moderate noise levels
What You Will Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree or equivalent combination of education and experience
- Experience
- 3+ years of CSG or other billing system experience
- 2+ years of sales relationship administration experience
- 2+ years of Salesforce.com or equivalent CRM experience
Skills
- Ability to read, write, speak and understand English
- Courtesy, patience and professionalism in customer relations
- Effective prioritization and organization of multiple projects and tasks
- Ability to collaborate and demonstrate strong teamwork and thrive in a fast-paced, structured and high transaction environment
- Capability to work independently and while seated for prolonged periods
- Proficiency with computers and software applications including Word, Excel, billing systems and Salesforce.com
- Composure in stressful situations with skills to diffuse challenging customers
- Strong critical thinking, analytical and communication skills
- Intermediate proficiency in relevant software applications or technology
Preferred Experience
- College coursework in accounting or related field or equivalent work experience preferred
- Account Coordinator experience
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business
Zip Code: 28273
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.