Full TimeCharlotte, North CarolinaPosted 04/29/2026Areas of interest: Customer Service, Enterprise Sales, SalesRequisition Number: 2026-73765-1SCE310
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to elevate the experience for high-value commercial customers? As a Client Services Manager at Spectrum Business, you will manage interactions and escalations for VIP accounts, collaborating with cross-functional teams to deliver tailored solutions. Your expertise will strengthen relationships and drive business growth, ensuring our clients’ needs are met with precision and care. Your impact will be felt across every touchpoint of the customer journey.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
How You’ll Make an Impact
Collaborate with customer executives and technical contacts to align Spectrum Business best practices and product offerings with business strategy
Support finance and technical personnel to ensure accurate billing for ordered and delivered services
Advocate for VIP customers by guiding internal teams in account profile audits and issue resolution
Address escalations by coordinating with internal functions, providing proactive monitoring and process improvement evaluations
Drive add-on and renewal revenue by partnering with Sales and leveraging customer advocacy for broader account penetration
Track and report customer account trends with regular summaries to both Spectrum Business leadership and clients
Monitor and respond to technical support and billing issues, escalating complex matters and delivering post-mortem analysis as needed
Working Conditions
Office environment
Valid driver’s license with satisfactory driving record per company standards
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s Degree or equivalent combination of education and experience
Experience
4+ years of business-to-business sales or client services management experience
Telecom sales or client services experience
Skills
Ability to read, write, speak and understand English
Ability to build and manage a client services team for large business customers
Ability to maintain confidentiality
Ability to prioritize and organize effectively
Ability to manage enterprise-level clients
Ability to sell advanced business solutions to enterprise-level clients
Knowledge of internet technologies, functionality and services
Demonstrated knowledge of data networking technologies (LAN, MAN, WAN, VPN)
CLEC, telecom and fiber/metro Ethernet sales experience
Preferred Qualifications
Experience
Prior experience in a retention or sales environment
Prior experience in the telecommunications industry
SCE310 2026-73765 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
