Full TimeCharlotte, North CarolinaPosted 10/24/2025Areas of interest: Customer Service, Enterprise Sales, SalesRequisition Number: 2025-64218-1SCE321
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you want to engage in ongoing face-to-face interactions with clients, including the C-level? You can do that. Ready to interact and resolve escalations for clients with the highest revenue and advanced levels of IT? As a Client Services Manager III at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
You maintain quality service by demonstrating complex thought processes, leadership and adaptability. You create customized processes focused on continuous improvement for the entire client lifecycle. You handle interactions and resolve issues via email, phone and ticket system for VIP clients within an office environment.
How you can make a difference:
Provide leadership support to teams during client issue resolutions.
Guide the support team audits to ensure account profiles are correctly updated and managed.
Work with the client finance team to ensure proper billing of ordered services.
Maintain network uptimes and promote quick resolutions by working with technical teams.
Work with boundary partners on billing and operational reviews and product service audit to minimize churn.
Track and report on client account trends for leadership to leverage.
Monitor and respond to client technical support and billing issues to resolve all client open actions.
Conduct post-mortem and root cause analysis to prevent future client issues.
What you bring to Spectrum Enterprise
Required qualifications:
Experience: Four or more years of client services experience; History of building and managing relationships with a named account list.
Education: Bachelor’s degree in a related field or equivalent experience.
Technical skills: Understanding of internet technologies; Proficient in Microsoft Office.
Skills: Organizational, prioritization and English communication skills.
Abilities: Strong ability to analyze data and provide recommendations.
Availability: Travel to and from assigned territories and company facilities. Valid driver's license.
Preferred qualifications:
Experience in a retention or sales environment.
Telecommunications industry experience.
#LI-MD2
SCE321 2025-64218 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
