Client Services Manager III, Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Do you thrive on solving complex client challenges for high-value enterprise accounts? Spectrum Business is seeking a Client Services Manager III to lead tailored interactions and escalations for our most significant clients, ensuring seamless communication across sales, billing, technical support, and operations. This expert role is dedicated to continuous improvement and partnership, delivering meaningful impact throughout every stage of the client relationship.
How You’ll Make an Impact
- Advocate for top-tier enterprise clients by guiding functional teams to resolve issues efficiently and enhance overall satisfaction
- Lead account profile audits to ensure accurate updates and management across client portfolios
- Support client finance and technical teams by facilitating proper billing for services rendered
- Recommend improvements to internal processes and tools, driving better client experiences and operational efficiency
- Monitor client activities proactively to minimize escalations and provide timely resolutions
- Engage boundary partners in billing and operational reviews to ensure revenue assurance and minimize client churn
- Track and report on account trends, installation, network service, maintenance and disconnect activities, aligning outcomes with client initiatives
Working Conditions
- Office environment
- Valid driver’s license with a satisfactory driving record as defined by Spectrum Business standards
- Day and overnight travel may be required up to 40%
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s Degree preferred or equivalent combination of education and experience
Experience
- 4+ years of telecommunications client services or sales client services experience
Skills
- Ability to read, write, speak and understand English
- Knowledge of relational databases and ability to create stored procedures
- Ability to manage multiple projects simultaneously, prioritize and organize effectively
- Experience working with cross-functional teams and building relationships with customers
- Proficiency in MS Office, Salesforce and CRM tools
- Knowledge of telecommunications industry, specifically cable television products and services
- Understanding of sales strategies and procedures
Preferred Qualifications
Experience
- Prior experience in a retention or sales environment
- Prior experience in the telecommunication industry working with large enterprise clients
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business1
Zip Code: 28273
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.