Full TimeCharlotte, North CarolinaPosted 10/23/2025Areas of interest: Sales Ops/Support, DigitalRequisition Number: 2025-64092CSU104
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
The Digital Sales Support Specialist II will partner with internal and external customers to manage order exceptions across multiple platforms to fulfill the customer’s request for services. Maximize sales opportunities by selling new and existing customers additional products and services.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Handle calls from potential customers and business partners via telephone to process order entry for cable, internet, voice, and mobile services.
Responsible for adhering to company guidelines while handling calls and working tasks, in addition to adequately meeting the needs of the customer in a timely manner.
Access and correct work orders to ensure their completion are operationally sound and customers will be billed correctly for requested services.
Handle order exceptions relating to cable services, internet, phone, and ancillary products across multiple vendors and platforms.
Maximize additional revenue from customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
Applies all business rules, to ensure the integrity of the work order to increase completion rates.
Responsible for documenting and sharing best practices within team and offer suggestions for improvement
Other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak, and understand English
Ability to prioritize, organize, and multitask effectively
Ability to use personal computer & multiple software applications
Ability to work independently and in a group environment
Ability to effectively resolve customer complaints and issues
Ability to work while seated for prolonged periods of time, taking back-to-back calls
Ability to maintain confidentiality
Required Education
High School Diploma or equivalent
Required Related Work Experience and Number of Years
Customer Service / Sales Experience - 3+
Voice, Video, Internet experience - 2+
Sales Activation Specialist I or Digital Support Specialist I experience
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Ability to solve problems and work in fast-paced environment
Ability to communication effectively to understand the caller’s needs and provide solutions.
Knowledge and execution of a consultative sales approach, including needs analysis, objection handling and effective closing
Knowledge of the cable/telephony industry - products and services
Knowledge of all four lines of business (Cable, Internet, Voice, Mobile)
Knowledge of Residential product information, packaging, pricing, and current offers
Preferred Related Work Experience and Number of Years
Customer Service or Sales Experience - 2+
WORKING CONDITIONS
Office environment
Flexible work schedule
CSU104 2025-64092 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533Business Unit: Sales and MarketingZip Code: 28273
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
