Full TimeCharlotte, North CarolinaPosted 08/22/2025Areas of interest: Billing Operations, Customer Operations, IT Management/Project ManagementRequisition Number: 2025-60054CBI725
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Data-driven, analytical, and collaborative? If so, you could find a home on the Billing Strategy & Design team at Spectrum.
At Spectrum we keep our customers connected across a 41-state footprint. Our team provides customers with easy-to-understand bills across all their telecom services including Mobile, Internet, and Cable, and whenever new promotions, or products are released. By leveraging innovation in billing technology, our Billing Strategy & Design team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Director, Billing Solutions on the Billing Strategy & Design team, you are responsible for strategic leadership of billing operations professionals who use current technology to maximize effectiveness and accuracy of existing systems. You will lead the planning and establish long-term strategic initiatives to ensure integration of current and future technologies. Your specific focus will be on data process and quality in support of Standards and Governance of our billing platforms.
WHAT OUR DIRECTOR OF BILLING SOLUTIONS ENJOY MOST
Leading the development of solutions to complex billing problems and works with system designers to integrate these solutions with the existing systems
Leading the planning and implementing long-term strategic initiatives to ensure integration of current and future technologies
Advising on methods to improve business processes and billing related changes
Leading the billing and workforce management enhancement efforts to include associated applications to support the long term and operational needs of the Residential, Commercial and other businesses
Ensuring the team monitors and analyzes the operation of systems to ensure the effective delivery of billing information
Leading the charge for researching, establishing and maintaining data standards and quality in our billing configuration and processes
Focus on driving efficiency and consistency across our billers to align with company initiatives and processes
On a given day you’ll work on a diverse scope of issues where analysis of a situation or data requires evaluation of many factors, including current business trends. You’ll thrive in this role if you can manage multiple projects simultaneously and can communicate with all levels in billing and other user departments.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Managing complex programs or projects: 8 years or more; Management experience: 5 years or more
Education: Bachelor’s degree in engineering, technical, or related field, or equivalent experience
Skills: Working knowledge of Process Management
Abilities: Define key performance indicators/metrics; analyze & interpret data; document, and deliver data-driven presentations; supervise and motivate others; develop strong working relationships with peers and project members; conduct risk assessments and develop risk elimination or mitigation plans
Travel Ability: Travel required
Preferred Qualifications
Experience: Telecommunications; Large and strategic data driven programs
Knowledge: Deep knowledge of telecommunications billing systems with preference towards CSG, ICOMS and/or AmDocs
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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CBI725 2025-60054 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
