Employee Solutions Manager

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Full Time Charlotte, North Carolina Posted 10/06/2026 Areas of interest: Call Center, Customer Service, Human Resources Requisition Number: 2026-83644 HES505

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking to elevate the employee experience through effective HR support? As Manager, Employee Solutions Spectrum, you will manage and develop a team of HR Shared Services professionals, ensuring responsive service and high-quality results. By leveraging your leadership and analytical skills, you will drive superior customer service and impactful process improvements that directly enhance HR operations and employee satisfaction.

How You’ll Make an Impact  

Guide and develop HR Shared Services staff by providing coaching, training and performance feedback
Oversee the Knowledge Management System, collaborating with specialists to ensure up-to-date information
Lead continuous improvement and implementation projects to optimize employee self-service and portal capabilities
Supervise Tier 2 support and escalate issues promptly while actively resolving concerns
Partner with reporting teams to ensure accurate metrics and analyze compliance data, recommending process changes
Apply expertise in HR, benefits and payroll policies to resolve employee issues efficiently
Conduct interviews and oversee onboarding for new hires, ensuring a service-focused team

Working Conditions  

Office environment with minimal travel up to 15%

What You’ll Bring to Spectrum  

Required Qualifications  

Education  

Bachelor’s degree in Business Administration, Human Resources or related field or equivalent training, education and experience

Experience  

5+ years Human Resources experience, preferably in an HR Shared Services or operations center environment

Skills  

Ability to read, write, speak and understand English
Ability to work a flexible schedule
Ability to problem solve in a high volume production oriented environment
Proficient in Microsoft Office programs including Outlook, Excel and Word
High level of analytical and process skills, problem resolution skills
Clear and effective verbal and written communication skills
Ability to maintain confidentiality
In depth knowledge of PeopleSoft, version 9.1 and CRM, version 9.2 preferred
Functional knowledge of FMLA, STD and all other leave processing
Prior experience supervising people and/or third party vendors

Preferred Qualifications

Education

PHR certification or continuous improvement experience

Experience

Project management experience
2+ years management or leadership experience

Skills

In-depth knowledge of PeopleSoft version 9.2

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

FCC Unit: HQ452 Business Unit: Corporate-CCL Zip Code: 28217

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