Enterprise Billing Resolution Coordinator, Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Are you an expert in billing and collections with a knack for resolving complex customer issues? As an Enterprise Billing Resolution Coordinator at Spectrum, you will serve as the primary advisor for carrier customers—leading cross-functional efforts to resolve billing inquiries, disputes and collection matters. Your analytical skills and collaborative approach will drive solutions that enhance the customer experience and ensure accurate account management.
How You Will Make an Impact
- Lead collaboration between customers, sales and internal departments to resolve billing inquiries, disputes and collection issues within established service level agreements
- Analyze and reconcile inventory discrepancies, ensuring accuracy between invoices and Spectrum inventory systems
- Communicate with finance teams at the manager, director and executive level to address billing and collection matters, escalating when necessary
- Research and resolve customer billing disputes including issues related to incorrect rates, taxes, surcharges and disconnects
- Develop and present alternative solutions for account reconciliation and payment resolution for management approval
- Engage internal teams to submit rate information or order requests for billing corrections, facilitating dispute resolution
- Establish audit processes to validate services listed on invoices and in inventory systems
- Work closely with customers on collection matters, arrange payment terms, resolve disputes and assist in the collection of undisputed balances
- Contribute to decisions regarding service disconnection for non-payment and holding future orders until accounts are current
- Provide regular status updates to sales management on past due balances, aging reports and other requested metrics
- Utilize aging and adjustment reports to analyze trends, develop plans for long-term issue resolution and present solutions to management
Working Conditions
- Office environment
- Exposure to moderate noise levels
- Travel as required
What You Will Bring to Spectrum
Required Qualifications
Education
- Associate’s degree in finance, accounting or related field, or equivalent combination of education and experience
Experience
- 3+ years of billing and collections experience
- 3+ years of project management experience
- 3+ years in the telecommunications field
- 2+ years of data entry experience
Skills
- Ability to read, write, speak and understand English
- Proficiency in Excel, PowerPoint and Word
- Knowledge of telecommunication industry
- Ability to establish rapport and build trust with customers
- Skill in meeting deadlines and prioritizing tasks
- Understanding of documents supporting sales initiatives for all services and projects
- Ability to step into leadership roles as customer relationships require and work independently with minimal guidance
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business
Zip Code: 28273
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.