Full TimeCharlotte, North CarolinaPosted 09/15/2025Areas of interest: Billing Operations, Customer Service, IT Management/Project ManagementRequisition Number: 2025-61698CBI328
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.
At Spectrum, we keep our customers connected across a 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Lead Billing Analyst, you will manage and coordinate billing platform including but not limited to: researching functionality inquiries, managing enhancement requests, and providing support for billing system changes. This position assists the Billing Operations Management team by compiling data and producing reports to monitor service level agreement (SLA) adherence, track departmental activity and recommend process improvements. This position has extensive interaction with Charter personnel, billing vendors, and other external contacts.
WHAT OUR LEAD BILLING ANALYSTS ENJOY MOST
With limited direction, maintain and validate parameters and configuration to ensure continuity and system integrity on the Production billing platform, report updates to Billing Design
Subject matter expert to CSG DNA Snowflake, Ascendon CCS, ACSR, Product Configurator
Leads Technical Initiatives for Billing Operations Team and supporting Billing Operations management by, but not limited to, validation of testing for enhancements prior to implementation to ensure daily operations are not adversely impacted
Provide executive level reporting and dashboards from all areas of the organization
Leads team on triaging single account production issues with Core Cable, HSD, Voice Production and Seamless Entertainment by assuming mentorship role with other team members to share knowledge and contribute to the fulfillment of departmental goals
Ability to delegate tasks and assign responsibilities to team with limited involvement from Management
On a given day you’ll assist the Billing Operations Management team by compiling data and producing reports to monitor service level agreement (SLA) adherence, tracking departmental activity, and recommending process improvements. You’ll excel if you are able to work within a fast-paced, high-change environment to meet deadlines.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Database reporting tools, Macros, queries, SQL: 7 years or more; billing system platform experience: 5 years of more; business operations analysis; Core biller knowledge; telecommunications
Education: Bachelor’s degree in Information Technology or related field or equivalent training, education, experience
Skills: Proficient in Microsoft Office products including Word, Excel, and Power Point; Demonstrated organizational skills with the ability to prioritize multiple activities; Demonstrated research, analytical, and problem-solving skills
Knowledge: Extensive knowledge base of the biller ranging, but not including taxation, cards, provisioning, payments, other department processes, etc.; Demonstrated understanding of billing platform workflows, interfaces and related functionality
Abilities: Work within a fast paced, high change environment to meet timelines; Be a consistent high team performer; Assume a mentorship role with other team members as needed to share knowledge and contribute to the fulfillment of departmental goals
Hybrid Schedule: Four in-office days weekly
CBI328 2025-61698 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
