Full TimeCharlotte, North CarolinaPosted 11/21/2025Areas of interest: Call Center, Customer Service, Enterprise SalesRequisition Number: 2025-66004CAM106
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to improve the client experience using the knowledge of our policies, processes, products, pricing and tools? You can do that. Do you want to serve as a leader while monitoring the dashboard and call queues? As a Lead Enterprise Client Services Representative at Spectrum Business, you can do that.
Spectrum Businessprovides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
You provide expert support for a client’s most complex scenarios via email, phone and client portal. You are the “go-to” for team and client questions and issues. You act as the first level for escalation support and serve as the backup to management. You collaborate with teams in person and digitally within an office environment.
WHAT OUR ENTERPRISE CLIENT SERVICE REPRESENTATIVES ENJOY MOST
Ensure work types are accurate, complete and compliant and entered into the CRM system.
Actively monitor call queues to ensure service level performance is met.
Monitor CRM systems for activity funnels and performance status and take action to ensure team activities are completed.
Assist representatives with client questions and escalations while acting as first level client support.
Identify system and order defects with CRM, billing and other applications, report issues to leadership and assist with resolutions.
Document client account records based on actions taken to improve reporting.
Conduct ORT and UAT to support project deployments.
WHAT YOU'LL BRING TO SPECTRUM BUSINESS
Required Qualifications
Experience: Two years of data entry experience; Three years of client service representative experience; Four years of sales support of client service and Salesforce or Siebel and B2B billing platform experience.
Education: Bachelor’s degree in a related field. Technical Skills:Understanding of billing systems; Proficient in Microsoft Office.
Skills: English communication skills.
Abilities: Self-motivated with the ability to manage multiple initiatives simultaneously while prioritizing requests and providing timely follow-up.
Preferred Qualifications
CAM106 2025-66004 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
