Full TimeCharlotte, North CarolinaPosted 10/07/2026Areas of interest: Order Fulfillment/ManagementRequisition Number: 2026-84107SSU305
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at navigating complex customer interactions and driving process improvements? As a Lead Order Operations Analyst, Client Facing at Spectrum Business, you will be the trusted expert guiding our team and partnering with leadership to enhance order implementation. This role empowers you to mentor peers, resolve escalations, and shape the tools and processes that keep our operations efficient. Your contributions will directly elevate Spectrum’s customer experience and operational excellence.
How You’ll Make an Impact
Guide and support Order Operations Analysts by serving as a mentor and subject matter expert while acting as a backup to the Manager, Order Operations
Facilitate post-sale and order entry activities, ensuring orders are accurately organized, assigned, and driven toward successful implementation
Resolve order operations billing and process issues, proactively managing escalations for clients and boundary partners with clear communication
Collaborate with internal teams and leadership to address client order questions, identify at-risk clients, and escalate concerns as needed
Maintain comprehensive knowledge of Order Operations processes, including LEC requirements, billing protocols, and contractual guidelines to uphold departmental integrity
Prioritize daily assignments using Spectrum’s reporting platforms and reconcile completed work against targets to develop solutions for orders outside service-level agreements
Monitor workflow, systems, and tools to recommend and lead process improvements while preparing reports and analyzing data for leadership
Working Conditions
Office environment
Flexibility to work extended hours
What You’ll Bring to Spectrum
Required Qualifications
Education
Associate's degree or equivalent from a two-year college or technical school, or one year of related experience and/or training, or equivalent combination of education and experience
Experience
3+ years of team lead or mentorship experience
5+ years of customer service, order entry, or order management experience
5+ years of data entry experience
5+ years of advanced telephony or data industry experience
5+ years of project management or coordination experience
5+ years using SalesForce or similar customer relationship management tools
5+ years of telecommunications or cable industry work experience
Skills
Ability to work effectively in a fast-paced, team-oriented environment
Proficiency in all Order Operations processes and business rules
Ability to maintain confidentiality of customer and business data
Skill in building relationships across teams
Ability to address inquiries or complaints from customers or business community members
Knowledge of MS Office software including Excel, Word and PowerPoint, with aptitude for learning new databases
Understanding of Spectrum’s fiber and coax-based products and services
SSU305 2026-84107 SSU305 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about Life at Spectrum.
