Full TimeCharlotte, North CarolinaPosted 08/18/2026Areas of interest: Customer Service, Call Center, Customer OperationsRequisition Number: 2026-80620CCM107
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at resolving challenges and guiding others toward the best solutions? At Spectrum Business, you will be the essential link for representatives and customers, handling inquiries and escalations across billing, internet, phone and video services. Your expertise will ensure every interaction is efficient and positive, directly contributing to Spectrum Business’s reputation for outstanding customer support.
How You’ll Make an Impact
Respond to representative support requests and customer escalations, focusing on billing, internet, phone and video services
Assist representatives with customer questions and escalations quickly and thoroughly
Present and discuss Spectrum Business's products and services to internal and external customers
Coordinate with Call Center Supervisors to maintain efficient operations and high customer satisfaction
Maintain up-to-date knowledge of all supported products and ensure compliance with company and call center procedures
Accurately document customer account actions and interactions
Identify training needs and skill gaps, offering proactive feedback and recommendations for improvement
Working Conditions
Normal office environment
What You’ll Bring to Spectrum Business
Required Qualifications
Education
High school diploma or equivalent
Experience
1+ years as a Customer Service Representative with strong performance
Experience in cable operations or telecommunications call center
Skills
Ability to read, write, speak and understand English
Strong communication skills
Ability to handle multiple tasks
Strong organization and time management skills
Excellent interpersonal skills
Proficiency with PCs, Microsoft Windows and general intranet navigation
Advanced knowledge and experience in internet or phone operations or telecommunications call center
Preferred Qualifications
Experience
Previous customer service representative experience
CCM107 2026-80620 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
