Full TimeCharlotte, North CarolinaPosted 12/29/2025Areas of interest: Ad Sales, Sales, Sales Ops/SupportRequisition Number: 2025-67530SSU535
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Spectrum Reach® provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at https://www.spectrumreach.com.
SUMMARY
The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience.
Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes.
Spectrum Reach’s Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you’ll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders.
DUTIES & RESPONSIBILITIES
As a Manager of Account Management on the Customer Experience team, you’ll work with Sales to make sure they have the data, information and materials needed to support the sale of our innovative multi-screen product portfolio. Your creativity and attention to detail will provide essential partnership support, setting up our teams and business for success.
Managing all market Account Specialists
Interviewing, selecting, and onboarding
Regularly meeting with Sales management
Managing market trade requests and needs
Assisting in market reporting that is requested
WORK EXPERIENCE
1+ year of supervisory experience in account management or related field
3+ years of experience in account management, sales support or customer experience
Prior experience supporting multi-screen product portfolios or similar technology-driven solutions
QUALIFICATIONS
Proficiency with Strata View, Pilot, TIM or CRM platforms
Understanding of Ad Sales products
Ability to multi-task and manage competing priorities
Strong interpersonal and communication skills
Demonstrated analytical and problem-solving capabilities
Advanced knowledge of reporting tools and market analytics
Proven track record of team leadership and driving business results
Expertise in process optimization and workflow improvement
Experience collaborating with cross-functional teams
SSU535 2025-67530 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
