Full TimeCharlotte, North CarolinaPosted 02/24/2026Areas of interest: Call Center, SalesRequisition Number: 2026-70224SRT520
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Job Summary
Do you excel at motivating teams and crafting strategies that keep customers engaged? As Manager, Business Customer Solutions at Spectrum Business, you will oversee daily operations of in-house customer solutions teams, guiding their performance to meet customer, unit and revenue retention targets. Your leadership will shape customer experiences and drive results that fuel Spectrum Business’ ongoing growth.
How You’ll Make an Impact
Lead customer solutions teams by monitoring and evaluating supervisor and agent performance
Develop and execute retention tactics to boost customer loyalty and minimize churn
Identify opportunities and gaps by analyzing retention programs and customer profiles
Collaborate with marketing, care and sales teams on business case development for retention efforts
Assess retention offer mix to protect revenue and reduce churn
Implement incentive programs to reward retention achievements
Produce and present weekly retention performance reports to senior leadership
Working Conditions
Office environment
Travel required, approximately 15%
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor's degree, customer service or related field, or equivalent experience
Experience
5+ years of demonstrated success in consumer credit/collection business management
Skills
Ability to read, write, speak and understand English
Knowledge of cable television products and services
Knowledge of cold call sales skills
Preferred Qualifications
Experience
2+ years of management or leadership experience
Skills
Knowledge of cable television and associated billing systems is strongly preferred
SRT520 2026-70224 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
