Full TimeCharlotte, North CarolinaPosted 06/11/2026Areas of interest: Customer Operations, IT Management/Project ManagementRequisition Number: 2026-75795CSU580
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking to influence the digital experience for millions of customers? At Spectrum, our Digital Service & Customer Experience team shapes customer journeys across self-service platforms, communications, and support solutions. As Manager of Product Owners and Communications, you’ll guide a team to deliver seamless, effective digital communications and experiences that create real impact for customers and the business.
This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.
BE PART OF THE CONNECTION
As a Manager of Product Owners, you will lead Product Owners responsible for executing work across multiple customer journeys. You will guide roadmap development, improve customer experiences, collaborate to develop new communications, and ensure work is defined, feasible, and delivered end-to-end.
This role is a hands-on position focused on improving customer experiences, shaping work for development, and driving delivery across customer communications, digital self-service platforms, and supporting systems.
HOW YOU'LL MAKE AN IMPACT
Lead and mentor Product Owners while supporting key customer experience journeys such as billing, service, onboarding and support
Direct backlog management, prioritization and execution to ensure projects move forward efficiently
Ensure product practices, documentation and delivery standards are maintained across your team
Collaborate with Journey Owners and Strategy teams to build and update roadmaps
Work closely with development teams to implement prioritized roadmaps and maintain tracking
Define customer communications strategies with Journey Owners and Strategy, aligning messaging and channels to system capabilities
Translate business needs into clear technical requirements and validate dependencies, edge cases and acceptance criteria
Oversee delivery through the development lifecycle by tracking progress, resolving blockers and maintaining alignment with Technology teams
Reinforce accountability for timelines, quality and outcomes ensuring work meets customer and business objectives
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience:
5+ years in digital product management, customer experience or related roles
3+ years managing Product Owners or cross-functional product teams
Education:
Bachelor’s degree (BA/BS) or equivalent experience
Skills:
In-depth knowledge of software development lifecycle and processes
Understanding of the quickly-evolving digital media environment
Extensive knowledge of emerging digital trends and technologies
Project management skills
Ability to manage multiple projects while coordinating efforts across a variety of functional areas
In-depth understanding of software, web and app technologies
Strong written and verbal communication skills
Effective analytical approach to presenting recommendations and making decisions
Independent thinker
Preferred Qualifications
Experience:
Experience with email, SMS, RCS and other communications
Experience with Jira is a plus
CSU580 2026-75795 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
