Manager, Supply Chain Tech
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
JOB SUMMARY
Manages and supports the staging, testing, and deployment of all current and next generation video and data CPE devices across Charter’s footprint. Works with cross-functional teams through the development, implementation, and deployment phases of new video products and features. Assists with operational performance metrics and provides support to maintain KPIs. Creates playbooks, MOPs, and training materials for new feature and product deployments. Supports Operations to troubleshoot, diagnose, and correct CPE related deployment and field issues.
MAJOR JOB DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Develops and maintains standard operating procedures for CPE staging across all Charter Supply Chain.
- Manages CPE firmware distributions, controller dependencies, and back office code upgrades in all hub locations.
- Coordinates with Field Operations to troubleshoot and correct CPE related installation and deployment issues.
- Works with Product Development, Advanced Engineering, Billing Systems, and OEMs on new product integration and support.
- Monitors CPE failure analysis and key performance indicators and implements corrective actions.
- Develops and maintains standardized processes for EMM distributions via Web Services.
- Creates MOPs and training materials for Warehouse Operations to support new product releases and transitions.
- Develops automation tools and centralized processes to eliminate manual requirements and reduce user error.
- Manages Supply Chain headend/hub equipment roadmaps to ensure compatibility across all current and future platforms.
- Ensures network optimization and proper levels are maintained within hubs for testing and staging.
- Develops use case scenarios and business rules for pre-deployment field trials.
- Creates and maintains common interface solutions for access controllers, asset management, billing systems, and test environments.
- Develops DOCSIS provisioning, training, operational documentation, and assists in launching new equipment.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Ability to work independently
- Ability to supervise and motivate others
- Ability to communicate orally and in writing in a clear, straightforward and professional manner
- Ability to handle multiple projects and tasks and meet deadlines
- Ability to make decisions and work collaboratively with others to solve problems
- Ability to prioritize and organize effectively
- Knowledge of Microsoft Office applications
- Ability to analyze and interpret data
- Ability to effectively present information to management
- Ability to make decisions and solve problems while working under pressure
- Ability to show judgment and initiative and to accomplish job duties
- Ability to communicate effectively with all levels in the organization
- Ability to think strategically and anticipate future trends, needs and expectations
- Knowledge of telecommunications industry preferred
Required Education
- BS/BA in Engineering
Required Related Work Experience and Number of Years
- Experience working with video and data CPE deployments (DAC/DNCS Digital Broadband Delivery Systems, DAVIC/ALOHA/DOCSIS/DSG Networks, OCAP architectures, CPE test and repair, Linux/Solaris Administration, VMware ESXi, vSphere) – 4-5
- Management experience – 2+
WORKING CONDITIONS
- Office environment
- Travel up to 50%
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Field Operations
Zip Code: 28217
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.