Full TimeCharlotte, North CarolinaPosted 06/09/2025Areas of interest: Customer Operations, L&DRequisition Number: 2025-55876HTR505
Do you have a passion for adult learning? Are you driven by developing learning content that helps promote career growth and customer satisfaction? If so, Spectrum Learning and Development has the position for you.
At Spectrum, we keep customers connected across our 41-state footprint. Our Customer Operations Learning and Development team is responsible for developing learning content to support our frontline Customer Service employees. They use training and best in class learning technology to prepare our frontline employees to provide the high-quality customer support Spectrum is known for.
BE PART OF THE CONNECTION
As a Manager, Knowledge Management you’ll for manage a team of Writers that create knowledge content for frontline employees. This position will be responsible for resource management, content creation, editing, and targeted specialized support to meet and exceed the performance goals of the Customer Operations L&D organization.
WHAT OUR KNOWLEDGE CONTENT MANAGERS ENJOY MOST
Delivering and maintaining content in the KM system and collaborates with stakeholders across teams and departments to provide content to support the business
Leading, planning and supporting the implementation of the Knowledge Management Strategy including KM content design standards.
Assigning team members with current or near-term availability to assignments in support of the intake prioritization.
Developing working relationships with internal subject matter experts and establishing working relationships with managers across all functional areas.
Providing targeted specialized support in one or more of the following capabilities: communications, writing, and copy editing.
This role ensures work is balanced across team members to optimize deployment for the business. This position will maintain an assigned, one-on-one relationship with team members and provides career coaching and development to help build their skills.
Education: Bachelor’s degree in Instructional Design, Adult Learning, Knowledge/Content Management, Business Management, Computer Science, Project Management/Program Management, Sales, Operations, or Communications or equivalent experience/certifications in multiple L&D disciplines
Skills: Analyze the effectiveness of KM content by observing usage and evaluating content impact; Proficient use of MS Word, Excel, PowerPoint, Visio and Outlook; Familiarity with a Call Center environment
Abilities: Demonstrated ability to educate, communicate, negotiate, and influence with all levels of management to produce required outcomes; Prioritize, organize, take initiative, and make decisions to accomplish job duties to meet deadlines; Creatively solve problems while working under pressure; Interpret complex information into learning content
Hybrid Schedule: Four in-office days weekly
Preferred Qualifications
Experience: Management or leadership experience; Relevant corporate experience in a large Fortune 100 company
Education: Masters degree
This position is not eligible for immigration sponsorship
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
