Pre-Employment Analyst
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Are you ready to shape critical hiring decisions that align with our rigorous background check standards and compliance requirements? Working as a Pre-Employment Analyst may be right for you.
The Pre-Employment Analyst will lead the decision-making process for Spectrum enterprise-wide criminal background checks. This role involves determining candidate eligibility in compliance with federal, state, and local laws, as well as Spectrum's background check policies. You'll interpret data from our third-party provider and apply it against Spectrum's guidelines to ensure accurate hiring decisions.
How You’ll Make an Impact
- Provide Tier 2 pre-employment escalation support
- Investigate discrepancies and resolve pending matters with applicants, employees, and courts
- Maintain knowledge of relevant laws and regulations, staying updated on changes
- Collaborate with hiring managers, HR, corporate security, legal, risk departments, and vendors to ensure compliance
- Review policies, procedures, controls, and performance for compliance, making necessary changes
- Liaise with the corporate audit division and external agencies to resolve issues.
- Conduct compliance performance reporting, analyze reports, identify issues, and recommend changes
- Ensure vendors meet service level agreements and key performance indicators, and complete pre-employment screenings on time
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in Business Administration, Human Resources or related field or equivalent previous work experience with prior customer service experience, or equivalent previous work experience
Experience
- 3+ years of proven HR experience or Customer Service Call Center experience
Skills
- Ability to read, write, speak and understand English
- Ability to understand dispositions practices, identify risks, effectively interview applicants/employees for information, objectively evaluate the facts and apply to employment compliance standards
- Ability to problem-solve in a high-volume production-oriented environment
- Proficient in Microsoft Office programs including Outlook, Excel and Word
- High level of analytical, process and problem resolution skills
- Clear and effective verbal and written communication skills
- Ability to maintain confidentiality
- Ability to read and interpret technical and legal information, recognize significant issues and formulate recommendations
- Proven customer service orientation and be extremely responsive to avoid hindering the onboarding process
- High degree of attention to detail, logical thinking, and organizational skills Exceptional follow-up on outstanding or pending matters
- Demonstrated analytical and investigative skills and strong written and oral communication skills
- Ability to work and make decisions independently
- Ability to effectively interact and partner with various levels of the organization
- Experience of developing and implementing solutions to issues
Preferred Qualifications
- Knowledge of types of criminal convictions, court dispositions, as well as background check requirements
- Demonstrated knowledge of regulatory issues and compliance programs pertinent to assigned area
- Experience working with multi-state shared services organization
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Corporate-CCL
Zip Code: 28217
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.