Pre-Employment Specialist
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Seeking a role where your attention to detail and decision-making skills influence hiring outcomes across Spectrum? As a Pre-Employment Specialist you will be responsible for making disposition and hiring decisions for Spectrum’s enterprise-wide background check process. This position will support Pre-Employment Analysts with shared mailbox inquiries and manage the completion of required candidate forms and documentation. The Pre-employment Specialist will support Supervisor and Manager with determinations of candidate eligibility for employment in compliance with applicable federal, state and local law as well as Spectrum’s background check policies. Candidate eligibility will be determined by interpreting data from our third-party providers for background checks and applying the data analysis against Charter Communications’ guidelines and standards.
How You’ll Make an Impact
- Actively and consistently supports all efforts to simplify and enhance the customer experience
- Support pre-employment programs and processes such as background checks, arrest and MVR screening
- Provide high level of pre-employment escalation support
- Maintain an excellent working knowledge of relevant laws, regulations and stay abreast of changes
- Collaborate with hiring managers, human resources, corporate security, compliance, legal, safety and risk departments, and outside vendors to ensure compliance on all areas of responsibility
- Assist with requests for supporting documentation for internal/external audit teams
- Assist with requests for documentation and provide support for legal teams
- Review policies, procedures and area controls to ensure compliance knowledge with regulations
- Support system integrations, product development and overall pre-employment process improvement platforms
- Assist with the development and maintenance of Standard Operating Procedures (SOPs)
- Support partner groups’ training with change management initiatives
- Maintain understanding of vendors’ service level agreements and key performance indicators
- Assist training initiatives for pre-employment team members
- Support ESC leadership with root cause analysis, process change recommendations and other cross-functional initiatives
- Maintain knowledge of ESC, team and vendor metrics and recommend process improvement based on metrics results
Working Conditions
- Office environment; combination of in office/work from home rotation available
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in Business Administration, Human Resources or related field; or equivalent previous work experience with prior HR and customer service experience
Experience
- 3+ years of HR, recruiting and hiring compliance experience
Skills
- Ability to read, write, speak and understand English
- Knowledge of criminal convictions, MVR violations, court dispositions and practices
- Knowledge of pre-employment screening practices
- Ability to problem-solve in a high-volume and fast-paced environment
- High level of analytical, process and problem resolution skills
- Ability to maintain confidentiality
- Demonstrated knowledge of regulatory and compliance programs
- Ability to interpret technical and legal information, recognize gaps and formulate recommendations
- Demonstrated customer service orientation
- Demonstrated follow-up skills of outstanding or pending matters
- High degree of attention to detail, analytical and investigative skills
- Demonstrated written and oral communication skills
- Ability to work and make decisions independently
- Ability to effectively interact and collaborate with various levels of the organization
- Experience with developing and implementing solutions to process deficiencies
- Experience with multi-state shared services organization
- Experience with managing third party vendors
- Project Management
- Proficient in Microsoft Office
- Ability to work a flexible schedule
Preferred Qualifications
Experience
- 2+ years of pre-employment compliance experience
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Corporate-CCL
Zip Code: 28217
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.