Full TimeCharlotte, North CarolinaPosted 04/24/2026Areas of interest: Customer Service, Customer OperationsRequisition Number: 2026-73580CAM102
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you passionate about making a positive difference in customers’ lives? Do you have a talent for understanding a customer’s unique needs and finding a solution? Organized, detail-oriented and good communicator? If so, you could find your fit on the Specialty Accounts Team at Spectrum.
Our Specialty Accounts Team helps support all employee customers establish and maintain Cable and Mobile services. Additional support is provided to in-house, complementary, and test accounts. Through research and validation, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Lead on Specialty Accounts, you’ll serve as primary contact for team questions and customer escalations. You’ll provide expert support troubleshooting issues and handling complex customer inquiries.
WHAT OUR LEADS ON SPECIALTY ACCOUNTS ENJOY MOST
Interacting with internal and external customers regarding products and services
Assisting representatives with customer questions and escalations thoroughly, efficiently, and in a timely manner
Coordinating and communicating with the Call Center Supervisor
Sharing product and services knowledge through discussions and presentations
Accurately documenting customer account records based on actions taken
You’ll work in a dynamic office environment. You’ll excel in this role if you can provide exceptional service to internal and external customers while being patient and handling multiple tasks. We invest in you. We provide the opportunity to grow through performance-based career progression.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Specialty Accounts Representative: 1 year or more; customer service experience: 6 years or more; telephone, video, and internet: 4 years or more; cable operations or telecommunications call center experience
Education: High school diploma or equivalent
Abilities: Able to read, write, speak, and understand English; demonstrated communication skills; superior interpersonal skills; demonstrated knowledge of internet and phone operations and telecommunications call center
Technical skills: Personal Computer (PC), Microsoft Windows, and general intranet navigation
Preferred Qualifications
Experience: Customer Service Representative
CAM102 2026-73580 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
