Full TimeCharlotte, North CarolinaPosted 04/20/2026Areas of interest: Call Center, SalesRequisition Number: 2026-73202SRT410
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking for a role where your leadership skills directly shape customer loyalty and drive business growth? In this position, you will guide a team of customer solutions agents, helping them retain and upsell Spectrum Business core products. Your coaching and management strategies will empower agents to deliver exceptional service and create lasting client relationships. Join Spectrum Business and make a measurable impact on our mission to become America’s leading service provider.
How You’ll Make an Impact
Supervise customer solutions agents to ensure consistently high standards of customer satisfaction and professionalism during every interaction
Coach agents to achieve weekly and monthly retention goals through effective telephone-based save techniques
Deliver insightful, data-driven feedback to management to enhance customer experience and boost retention rates
Educate agents on business rules for retention including the use of promotions, credits and escalation procedures
Guide agents to understand compensation plans and coach behaviors that improve save yield and commission potential
Manage agent compliance with call handling metrics such as productive time, schedule adherence, handle time and after-call work
Analyze performance data to recommend strategies for improving agent save outcomes
Working Conditions
Office environment with the ability to work variable hours including weekends, holidays and split days off
What You’ll Bring to Spectrum
Required Qualifications
Education
Minimum of associate’s degree in marketing, sales or related field or equivalent experience
Experience
3-5+ years of call center experience in customer service or phone sales
Skills
Ability to read, write, speak and understand English
Proven knowledge of cable communications products and services including video, data and voice
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
