Full TimeCharlotte, North CarolinaPosted 03/11/2026Areas of interest: Billing Operations, Customer Operations, Customer ServiceRequisition Number: 2026-71087CAM410
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
Responsible for the daily management of the Specialty Account Team in areas of staffing, metrics, quality of work and performance management.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Handle complex customer issue escalations per established policies, procedures and guidelines
Assist Specialty Accounts Manager as required
Ensure that departmental goals are achieved
Meet staffing targets, including hiring as required
Coach, develop and manage staff performance
Interface with senior management through written and verbal communications
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Computer knowledge
Working knowledge of Microsoft office (Excel, Word, PowerPoint)
Supervisory experience
Ability to multi-task
Must be able to work a flexible schedule
Strong problem solving skills
Strong verbal and written communication skills
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable, High Speed Data, billing system, etc.)
Vision ability close vision, peripheral vision, and ability to adjust focus
Education
High School Diploma or equivalent
College course work in business or related field or equivalent experience
Related Work Experience Number of Years
Customer service / Customer service 5
Leadership or Supervisory experience 2
CAM410 2026-71087 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
