Full TimeCharlotte, North CarolinaPosted 07/14/2025Areas of interest: Information Technology, IT Services/Support, Systems AdministrationRequisition Number: 2025-56905IPC175
Are you ready to take charge of incident management and system monitoring at Spectrum? Can you provide expert support, diagnose problems, and deliver solutions for critical technology incidents while monitoring system applications and addressing technical issues as needed? As a Systems Support Specialist at Spectrum, you will be responsible for offering high-level and timely IT support across all levels of the organization.
How You’ll Make an Impact
Manage high/critical incidents and ensure tickets are fully documented and resolved properly
Escalate issues as needed to Sr Systems Support Specialist
Monitor system/applications using tools such as Webtop and CPM
Respond to requests for technical assistance electronically, by phone and in person
Diagnose and resolve technical issues related to hardware, software and networks
Log interactions via ticketing system and conduct follow-up when needed to ensure closure of ticket
Document processes, resolutions and send e-mail communications to user base
Stay current with system information, changes and updates
Assist with Associate Systems Support Specialist duties as needed
Educate IT and the business about security policies and consult on security issues regarding user built/managed system
Working Conditions
Office environment
Able to work in a 24X7 environment
What You’ll Bring to Spectrum
Required Qualifications
Education
Associate's degree in Information Systems, or related fields, or equivalent work experience
Experience
3+ years help desk and desktop support experience
Experience with Netcool and Solarwinds systems
Experience with Microsoft desktop technologies (XP, Win 7, Office 7, and Office 2010)
Experience with basic Windows server administration (Active Directory, Exchange, etc.)
Skills
Ability to read, write, speak and understand English
Ability to support remote sites and VPN connected users
Ability to enforce company computer related policies
Ability to effectively communicate verbally and in writing with all levels of customers
What you can enjoy every day:
Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning culture: Company support in obtaining technical certifications.
Dynamic growth: Paid training and clearly defined paths to advance within the company.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
