Training Delivery Manager
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Do you excel at guiding teams to reach their full potential through impactful training? As a Manager of Training Delivery at Spectrum Business, you will lead the execution and continuous improvement of training programs that drive performance across the organization. Your leadership will ensure our teams are equipped with the skills and knowledge to achieve outstanding results.
How You’ll Make an Impact
- Collaborate with senior management to review curricula, identify training needs and recommend strategies to enhance performance
- Oversee the successful implementation of Spectrum Business’s training and leadership development programs by supporting managers and teams
- Define clear business and performance objectives for training initiatives to align with organizational goals
- Evaluate student performance during and after training, offering coaching and development to maximize results
- Measure and assess the effectiveness of training programs to ensure they achieve desired outcomes
- Coordinate with peer training managers to manage shared responsibilities and maintain high-quality delivery
- Develop implementation plans, schedules and logistics for training initiatives, managing external resources as necessary for quality and cost efficiency
- Stay informed on current learning strategies, delivery methods and best practices to enhance Spectrum Business’s training approach
Working Conditions
- Work in a fast-paced office environment with travel as required
What You’ll Bring to Spectrum Business
Required Qualifications
Education
- Bachelor’s degree in human resource development, Business Administration or a related field, or equivalent experience
Experience
- 5+ years of training experience
- 3+ years of management experience
- 2+ years of project management experience
- Experience working in a call center environment
Skills
- Strong verbal and written communication skills with the ability to interact across all levels of the organization
- Proven ability to maintain confidentiality and handle sensitive information professionally
- Capacity to make sound decisions and solve problems under pressure
- Demonstrated skill in managing multiple projects to meet deadlines
- Proficiency with computers and software applications including MS
- Office, spreadsheet and database applications
- Effective prioritization, organization, judgment and initiative
- Ability to work independently and lead others
- Advanced skills in evaluating training impact, teambuilding, relationship building, facilitation and presentation
- Solid understanding of adult learning principles and facilitation technique
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business
Zip Code: 28273
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.