Vice President, FO Software Automation
Vice PresidentField Operations Software & Automation
The VP, Field Operations Software and Automation provides leadership for the development, planning and execution of go-forward strategies for Field Engineering and Field Service mission critical systems and tools ecosystem, with a focus on enabling the cost-effective deployment of innovation, improving service availability, enabling effectiveness across teams, driving accountability and metrics, and integrating acquisitions. This role is responsible for ensuring all groups in Field Engineering and Field Service operate efficiently and with the latest cutting-edge automation, artificial intelligence and machine learning available. This position will work with the Field Engineering and Field Service teams to drive priority requirements with key development organizations, internally and externally. This leader must work across all functional areas to ensure that the strategy supports and integrates with the broader ecosystem of other business unit areas such as IT, Customer Care, Engineering, and Technology Operations.
Responsibilities include:
- Lead the development and execution of strategic roadmaps for AI/ML and software innovation, identifyingemerging technologies, translating them into actionable business solutions, and pursue opportunities for AI-driven and software-enabled innovation that deliver measurable business impact and competitive advantage. Monitor the performance of AI/ML models and software systems, analyze outcomes, and implement improvements to ensure ongoing value and operational excellence.
- Responsible for the development, leadership, and execution of Field Engineering systems strategy with a focus on enabling flawless deployment of AI automation and ML to improving service impairment detection and remediation driving improved customer experience. Leverage Artificial Intelligence (AI) and Machine Learning (ML) to continuously improve Field Engineering and Field Service.
- Proactively identify and engage key leaders across functions, processes, technologies, and organizations to create shared accountability and alignment for developing, tuning, and understanding the strategy. Ensure timely and accurate delivery of commitments.
- Integrate consumer innovation, financials, communications, and merger activity.
- Connect Engineering’s strategy with Charter’s broad direction and initiatives and to key customer centered goals, KPIs, accountabilities and deliverables; ensure employees understand and support the broad vision and underlying details.
- Direct the implementation of existing and new technologies as developed by Engineering, Information Technology, and external suppliers, improving efficiency and time-to-market forinnovation, services, and platforms. Educate internal and external constituents on innovation in the next generation of operational and business systems that are required to drive performance across a fast-paced business.
- Identify areas for improvement across alarm, event, incident, problem, and management processes. Integrate and leverage next generation proactive analytics with machine and customer data; create actionable metrics at the service, organization, and functional level enabling performance and accountability; enable rapid deployment of customer-valued services.
- Provide Senior Advisory support across Engineering and Operations teams, including strategic guidance and technical assistance on the ecosystem (platform, service, people, systems, innovation, and processes).
- Participate in creating budgets, recognize committed savings, and approve expenditures that support the multi-million dollar capital/operational plan. Assist with the stewardship of budgets by assisting in the negotiations of contracts and terms with third party vendors.
- Develop and sharpen strategic plans, as well as direct and oversee the ongoing execution from an Engineering perspective of the strategic roadmap across Charter and the vendor community. Deliver value from resources across Charter’s Engineering, Information Technology and Operations organizations, reviewing and updating the strategic plan for new technologies and services offered by Charter.
Required Skills/Abilities and Knowledge
- Expert level knowledge and understanding of network, infrastructure, and applications, with emphasis on virtual networks and cable infrastrucutre.
- Expert level knowledge of multiple domains associated with the telecommunications business and technologies
- Expert engineering and operations knowledge transforming innovation into hardened platforms
- Knowledge of methodologies and best practices to improve provisioning, activation and automation
- Expertise in developing and communicating business strategies, collaborating across business areas to create strategic alignment, and leading large, cross-functional teams to implement complex strategies
- Ability to communicate effectively across all organizational levels and to prepare and present presentations to various audiences, from front-line employees to senior executive audiences
- Ability to lead large change, complex projects and initiatives, foster teamwork, and build a strong culture of collaboration.
- Skillfully synthesize large quantities of complex information under pressure; distill information into the most critical issues and draw accurate conclusions
- Ability to serve as a visionary leader, think strategically, and anticipate future needs and trends with respect to relevant technologies Ability to manage through competing priorities, complex and rapid change with a strong process orientation
- Ability to align systems, programs, and people with the company strategy and culture
- Ability to perform financial business planning and forecasting for a large department
Required Education
- BA/BS in Information Technology, Engineering, Computer Science, MIS or related field or equivalent work experience
- Required Related Work Experience and Number of Years
- IT work experience – 15+
- Leadership experience – 10+
- Management of provisioning, activation and automation functions – 10+
Preferred Qualifications
- Preferred Skills/Abilities and Knowledge
- Preferred Education
- Master’s degree preferred
Preferred Related Work Experience and Number of Years
- Experience managing large and sophisticated networks – 10+
- Experience with service (eg. Voice, Internet, Video), infrastructure (network, compute, storage), cloud and platform engineering and operations – 10+
- Experience managing teams that span geographical locations
- Understanding of adjacent functions (Sales, Engineering, Product, CARE, field)
Working Conditions
- Office environment
- Travel as required by business need
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Field Operations
Zip Code: 28217
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