Maintenance Technician
Under close supervision, primarily responsible for preventative maintenance and repair of the hybrid fiber coax network (HFC), including all of its associated equipment in accordance with the company’s Engineering Standards and Network Protection Policy.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Read and accurately interpret system/network design maps.
Verify as built documentation; compare findings in the field with existing documentation and report findings following local process
Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit etc., according to technical specifications; splice coax
Monitor and report signal leakage and complete repairs as required; identify and repair upstream and downstream ingress
Read and interpret equipment schematics As directed, complete end of line network testing to meet technical specifications; regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflector (TDR) and other related test equipment Perform routine maintenance, troubleshoot and update records of standby power supplies according to technical specifications Troubleshoot and repair basic distribution problems associated with RF, AC and DC elements of the forward and reverse plant; report drop related problems Perform basic telephony troubleshooting to support medical no dial tones Communicate with TAC/Dispatch to update progress on escalated tickets
Resolve system outages as directed Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc. Operate company vehicle in a safe and responsible manner. Clean, maintain stock and secure assigned vehicle and equipment, in accordance with company policies Adhere to company, industry, local, state and federal regulations and standards, as applicable Know, understand and follow Company policy Communicate with Inside Plant (ISP) personnel to optimize plant performance and confirm resolution of repairs Under supervision, optimize HFC optical nodes May collaborate with construction personnel on new build and plant modifications, as directed Under supervision, set up amplifier (unity gain) and complete distribution sweep (frequency response) Perform other duties as requested
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward and professional manner
Ability to work independently
Ability to prioritize and organize effectively
Knowledge of basic mathematics and electronics
Ability to operate appropriate computer or test equipment associated with position
Valid driver's license with satisfactory driving record within Company required standards
Required Education
High school diploma or equivalent work experience
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Basic understanding of HFC networks
Basic understanding of RF, AC, DC
Basic understanding of customer premise network Experience with splicing coax cable
Knowledge of company products and services
Broadband industry and vendor specific certifications and training (NCRI, SCTE)
Preferred Related Work Experience and Number of Years
Telecommunications Installation/Service
Coax and/or fiber network installation and maintenance
WORKING CONDITIONS
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work indoors in confined and/or poorly ventilated areas such as basements, crawlspaces, utility closets etc.
Secondary on-call rotation may be required
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder (approx. 32 feet high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to dig in all types of soil to bury cable
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to perform job from high places (i.e. poles and roofs)
Ability to use hand tools, test tools and web based tools
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $24.30 and $44.52. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.