Do you have a passion for helping others? Looking for a Credit Services Specialist position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!
Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills.You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
As a Customer Service Credit Services Specialist, your focus is supporting internal and external customers with Credit Services matters utilizing various communication media. You’llwork to resolve issues and establish positive relationships with customers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR CREDIT SERVICES SPECIALISTS ENJOY MOST
Helping customers resolve their issues
Being trained by and learning from an experienced supervisor
Working in the different areas of Credit Services
Identifying and presenting improvement opportunities
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Related field: 1 year, Collections or customer service: 2 years, Resolving difficult and escalated issues: 2 years
Education: High school diploma or GED
Technical Skills: Knowledge of electronic order entry systems
Skills: Excellent written and verbal communication with internal and external customers
Schedule: Some travel required
Preferred Qualifications
Ability to solve practical problems with a variety of variables
Effective multitasking and decision making in a fast-paced environment
Skill to present information to technical and nontechnical audiences
CCO155 2026-71558 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $40.60. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
