Full TimeColumbus, OhioPosted 10/08/2026Areas of interest: Billing Operations, Customer ServiceRequisition Number: 2026-84069CCO203
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at building rapport over the phone and turning challenging conversations into positive outcomes? At Spectrum, you’ll connect with customers to resolve overdue accounts, using your communication and problem-solving skills to help minimize bad debt. Your work will directly support Spectrum's commitment to providing exceptional service and financial stability.
How You’ll Make an Impact
Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days
Research account details and investigate debt situations to ensure accurate resolution
Maintain up-to-date knowledge of federal, state and local regulations along with internal policies
Respond to incoming customer inquiries regarding unpaid debt and offer clear information
Demonstrate professionalism and friendliness during every customer interaction
Take decisive action based on transaction characteristics to facilitate effective debt collection
Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures
Detail oriented with strong verbal, written and interpersonal communication abilities
Capable of exercising sound judgment in billing disputes
Skilled in negotiation and influencing outcomes
Able to resolve difficult and escalated issues effectively
Strong problem-solving skills for variable situations
Ability to work independently with minimal supervision
Capable of interpreting instructions in written, oral, diagram or schedule form
Consistent and punctual attendance
Support additional business needs as assigned to help achieve team goals
What You’ll Bring to Spectrum
Required Qualifications
Education
High School diploma or General Education Degree (GED)
Preferred Qualifications
Experience
0-2 years of related work experience or training in collections, accounting or customer service
Skills
Skilled in using telephone systems
Bi-lingual abilities preferred but not required
Proficient with Microsoft Excel and Office
CCO203 2026-84069 CCO203 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $27.06. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $12,000.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about Life at Spectrum.
