Customer Care and Recovery Associate
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $27.06. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $12,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Do you excel at building rapport over the phone and turning challenging conversations into positive outcomes? At Spectrum, you’ll connect with customers to resolve overdue accounts, using your communication and problem-solving skills to help minimize bad debt. Your work will directly support Spectrum's commitment to providing exceptional service and financial stability.
How You’ll Make an Impact
- Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days
- Research account details and investigate debt situations to ensure accurate resolution
- Maintain up-to-date knowledge of federal, state and local regulations along with internal policies
- Respond to incoming customer inquiries regarding unpaid debt and offer clear information
- Demonstrate professionalism and friendliness during every customer interaction
- Take decisive action based on transaction characteristics to facilitate effective debt collection
- Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures
- Detail oriented with strong verbal, written and interpersonal communication abilities
- Capable of exercising sound judgment in billing disputes
- Skilled in negotiation and influencing outcomes
- Able to resolve difficult and escalated issues effectively
- Strong problem-solving skills for variable situations
- Ability to work independently with minimal supervision
- Capable of interpreting instructions in written, oral, diagram or schedule form
- Consistent and punctual attendance
- Support additional business needs as assigned to help achieve team goals
What You’ll Bring to Spectrum
Required Qualifications
Education
- High School diploma or General Education Degree (GED)
Preferred Qualifications
Experience
- 0-2 years of related work experience or training in collections, accounting or customer service
Skills
- Skilled in using telephone systems
- Bi-lingual abilities preferred but not required
- Proficient with Microsoft Excel and Office
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $27.06. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $12,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13538 Business Unit: Customer Operations
Zip Code: 43215
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.