Atlanta, GA - Director, Field Service (Enterprise)
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We’re seeking a strategic leader with a passion for operational excellence and service delivery to manage fulfillment operations from node to home across your area. As a RegionalEnterpriseField Services Director at Spectrum, you’ll drive standardized practices and champion quality improvements for both residential and commercial customers. Your leadership will directly shape the reliability and performance of our field services, making a lasting impact on our customers and communities.
How You’ll Make an Impact
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Engage and empower MA Enterprise managers to follow regional and corporate compliance.
- In working with the region MAs, ensure an innovative, collaborative work team produces exceptional results and customer experience.
- In working with the region MAs, ensure implementation of contract labor performance and continuous feedback on the performance of the contractors along with recommendations for business opportunities.
- Implement initiatives in collaboration with Corporate and Management Area leadership, and direct MA field service, including fulfillment and service, and fault rate reduction.
- Responsible for adhering to best practice/standards identified within the region and ensuring compliance.
- Responsible for implementing and tracking quality improvements across the region MA’s as measured by the company-wide field service metrics.
- Ensure field compliance with corporate policies and procedures, Federal Communications.
- Commission standards and franchise requirements.
- Provide data for budgeting/forecasting, accountable for the functional budget and approve related expenditures.
- Translate corporate and field priorities into short-term objectives.
- Participate in developing and enforcing policies and procedures.
- Works with National Field Service, Workforce Management, Customer Service, and Field Service teams to increase efficiencies to reduce customer experience issues and improve fulfillment and service delivery.
- Assist with planning for overall Enterprise technical aspects, implement new technologies and ensure system is capable of supporting these technologies.
- Work with corporate management to ensure new polices and processes can be successfully adopted and executed by Enterprise Field Service.
Working Conditions
- Office-based environment
- Travel required
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in electronic engineering or equivalent
Experience
- 8+ years of technical experience
- 5+ years of project management experience
Skills
- Ability to handle multiple projects and tasks
- Ability to make decisions and solve problems under pressure
- Ability to supervise and motivate others
- Ability to use personal computer and software applications such as word processing and spreadsheets
- Knowledge of FCC compliance reports, rules and regulations
- Understanding of applicable local and state rules and regulations
- Understanding of OSHA rules and regulations for both federal and state levels
- Knowledge of Spectrum products and services
Preferred Qualifications
Experience
- 5+ years of technical management experience
Skills
- Advanced knowledge of HFC and IP Networks
- Relevant industry and vendor-specific certifications and training
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13532 Business Unit: Field Operations
Zip Code: 30096
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.